Screen for diabetes, high cholesterol, high blood pressure, and more.
- Hemoglobin A1cHbA1C
Used to diagnose diabetes. Detects if blood sugar levels remain high after an extended period without sugar. Levels above 5.9 mmol/L are considered abnormal. - Fasting blood sugarFBSUsed to diagnose high cholesterol and heart disease risk. Measures LDL HDL, and total cholesterol, as well as triglyceride levels to determine if you’re within your target range, which can differ depending on a person’s age, gender, and other health variables.
- Thyroid-stimulating hormoneTSHUsed to detect an underactive or overactive thyroid. High levels of TSH may indicate hypothyroidism, while low levels can indicate hyperthyroidism.
- Albumin-creatinine ratioACRUsed to detect kidney disease. Slightly raised ACR levels may indicate early-stage kidney disease, while very high ACR levels can indicate more severe kidney disease. Very low ACR levels mean your kidneys are functioning normally.
- Alanine aminotransferaseALTUsed to detect inflammation and liver damage. Measures ALT levels in the blood, which are typically low in healthy individuals. Elevated ALT levels indicate liver cell damage and may be a sign of liver disease, metabolic health concerns, or other conditions.
- CreatinineUsed to detect kidney disease. Results outside of the typical range for your age group can mean the kidneys aren't working as they should.
- Lipid panelUsed to diagnose high cholesterol and heart disease risk. Measures LDL HDL, and total cholesterol, as well as triglyceride levels to determine if you’re within your target range, which can differ depending on a person’s age, gender, and other health variables.
Personalized treatment plan- Regular testing reminders
- One dedicated practitioner
- 7 key biomarkers testedHemoglobin A1c (HbA1c), fasting blood sugar (FBS), thyroid-stimulating hormone (TSH), albumin-creatinine ratio (ACR), alanine aminotransferase (ALT), creatinine, lipid panel
- Comprehensive digital resultsReceive detailed lab results, with clear insights to help you understand your metabolic health.
- Metabolic health diagnosisGet a diagnosis for diabetes, prediabetes, or high cholesterol if detected.
- Personalized treatment planGet a custom treatment plan designed to help improve your metabolic health, including prescription medication if necessary.
- Ongoing health monitoringGet regular testing to monitor your metabolic health and track improvements over time.
- Trusted care and supportGet unlimited access to the same healthcare practitioner throughout your journey.
Trusted by over 1,000,000 Canadians
Questions about metabolic health testing? We have answers
Weight Loss
Who is eligible for the Felix Weight Loss program?
Canadians living with obesity – a BMI over 27 + a co-morbidity OR a BMI over 30. Patients must either reside in Ontario, Manitoba, Saskatchewan, Alberta, or British Columbia and be a permanent resident or citizen of Canada. Patients are required to be in Canada while receiving care.
What types of treatment does Felix offer?
Felix offers several types of treatment as prescribed by a licensed Canadian healthcare practitioner. These treatments are used for long-term weight management.
Our program includes clinically-approved weight loss medications, educational resources, and the support you need.
We work with you to ensure you’re getting the appropriate treatment based on your goals, health, lifestyle, and any other factors that may impact your body size.
How much does the program cost?
The program has an initial fee of $99. This covers:
- Your initial virtual visit with your healthcare practitioner.
- Access to Felix’s Weight Management course, our holistic online resource that helps you make lasting, sustainable lifestyle changes.
- Some essential supplies you may need for your prescribed treatment.
You will have a 3 month follow-up visit with your healthcare practitioner to monitor your progress and make any adjustments to your treatment to make sure it is working for you. These follow-up visits cost $40 each. Once you achieve a steady-state, your visit schedule will change based on your healthcare practitioner’s guidance.
Medication costs for the program are separate and will vary depending on the medication prescribed and your private insurance coverage. Without insurance, the prescription weight loss medication costs vary by medication from $315 per pen to approximately $500 per box in some cases.
What makes this program different?
Our program recognizes that biological factors have a significant impact on how people gain, lose, or maintain weight. Things like genetics, hormones, and metabolic rate play a key role that diet and exercise alone can’t always overcome.
By combining prescription medication, support and resources to make sustainable lifestyle changes, and access to experts, our custom program meets you where you are so you’re never alone while you work towards your goals.
Why do I need to get lab testing?
Our healthcare practitioners need to get a full picture of your health in order to determine if treatment may be right for you. This includes lab testing in addition to our online visit.
Online Visits
How does the visit work?
After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners.
During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.
In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you.
If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.
You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.
Do I need to complete my online visit at a scheduled time?
No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
Does the online visit require a phone or video appointment?
Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
How quickly will a healthcare practitioner review my online visit?
You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please email hello@felixforyou.ca and we’ll look into it.
Can I just get the treatment and skip the online visit?
No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.
Shipping
How long will it take to get my treatment?
Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.
Treatment plans will be processed within 2-3 business days of your approval date if there is nothing blocking fulfillment.
All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.
Is your packaging discreet?
Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.
Do I have to be home to receive my package?
A signature upon delivery may be required.
How much does it cost to ship my treatment?
There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.
Insurance
Am I covered by my insurance?
Treatment coverage varies greatly between different insurance plans.
The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.
Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.
Is the online visit covered by my insurance or provincial health plans?
A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.
Is the medication covered by my insurance or provincial health plans?
Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.
For more details on provincial health plan coverage see below:
Alberta: Learn more about AHCIP here. Search for covered drugs here.
British Columbia: Learn more about MSP here. Search for covered drugs here.
Manitoba: Learn more about MHSIP here. Search for covered drugs here.
Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.
Nova Scotia: Learn more about MSI here. Search for covered drugs here.
Ontario: Learn more about OHIP+ here. Search for covered drugs here.
Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.
Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.
Is birth control covered by OHIP in Ontario?
OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.
Felix 101
What is Felix?
Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.
Does Felix replace my doctor?
No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.
Can I be accurately assessed remotely?
Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.
It's an emergency. What do I do?
Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.
Who can use Felix?
Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.
Our Healthcare Practitioners
How do I communicate with my Felix practitioner?
Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.
Can I see the same Felix practitioner after my initial assessment?
You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription.
Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.
Who are the practitioners that will be reviewing my online visit?
They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).
What does your medical team do?
Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.