Contact Us

We're here for you.

Customer Care

Hours: Mon - Fri, 9:00am - 5:00pm EST

For information about shipping, payment, auto-refill schedule and other account related questions please use the email associated with your Felix account to email us at Alternatively, you can start a chat with us directly using the chat bot icon in the bottom right of your screen.

While it is our hope that our Felix community will not be majorly impacted, please understand that Canada Post is experiencing some shipping delays.

Medical questions

For any medical-related questions, we recommend that you speak to the prescribing practitioner directly as they know what's best for your health. You can do so by going to your Felix account and messaging the practitioner for that specific prescription.

Pharmacy Information

Primarily servicing Ontario, Newfoundland and Labrador, Nova Scotia and Prince Edward Island Patients

Felix Pharmacy Inc.175B Admira Blvd, Mississauga, ON, L5T 2T3
Ontario College of Pharmacists Certificate of Accreditation No. 310069
‍Phone: (647) 955-2133
Pharmacy Manager: Gurpreet Rattia, 617138
Hours: Mon - Fri, 9:00am - 5:00pm EST

Primarily servicing British Columbia, Saskatchewan, Manitoba, and Alberta Patients

Felix Pharmacy West Inc.
1150-955 Seaborne Avenue, Port Coquitlam, BC, V3B 0R9
Phone: (604) 552-6941
‍College of Pharmacists of BC #21284
Pharmacy Manager: Jagdeep Tatla
Hours: Mon - Fri, 10:00am - 1:30pm PST

*please reach out to Customer Service at if you are unsure which pharmacy to contact

Required in all British Columbia Pharmacies: Pharmacy practice issues may be reported to the College of Pharmacists of BC via their website or at (604) 733-2440.