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Customer Care

Please reach out to our customer care team if you have any non-medical questions, including payment, insurance, and shipping.

Hours: Mon - Fri, 9:00am - 5:00pm EST

Postal services are expected to be busier than usual over the holidays this year, in light of COVID-19. While it is our hope that our Felix community will not be majorly impacted, please understand that Canada Post is experiencing some shipping delays.

Pharmacy & Medication Questions

Please reach out to the respective pharmacy if you need to speak to a pharmacist of if you have any questions about your medication.

Ontario, Newfoundland and Labrador, Nova Scotia or Prince Edward Island Patients

Alliance Pharmacy Group Inc. EAST
Ontario College of Pharmacists Certificate of Accreditation No. 302111
Toll Free Phone: 1-877-796-7979
Hours: Mon - Fri, 8:30am - 5:00pm EST

British Columbia or Alberta Patients

Alliance Pharmacy Group Inc. WEST
College of Pharmacists of BC PharmaCare Code U62
Toll Free Phone: 1-855-370-7979
Hours: Mon - Fri, 9:00am - 5:00pm PST

Manitoba or Saskatchewan Patients

Alliance Pharmacy Group Inc. CENTRAL
College of Pharmacists of Manitoba License No. 35367
Toll Free Phone: 1-866-318-0047
Hours: Mon - Fri, 9:00am - 5:00pm EST

Medical questions

For any medical-related questions, we recommend that you speak to the prescribing doctor directly as they know what's best for your health. You can do so by going to your Felix account and messaging the doctor for that specific prescription.