Get an online treatment plan for type 2 diabetes management.

An  efficient way to access care for type 2 diabetes is to get started today with Felix, by filling out a short online assessment at your convenience.

It only takes a few minutes to fill out your questionnaire. One of our licensed healthcare practitioners will usually get back to your request within 24 hours. From there, they can evaluate your type 2 diabetes symptoms, as well as suggest potential type 2 diabetes care and management options that may work for you.

Best of all, if you’d like us to, our pharmacy partners can get your type 2 diabetes treatment resources delivered (discreetly) to your home – at no extra cost! You’ll only have to pay for the cost of your treatment resources, as well as a small assessment fee. We’ll take care of the rest.

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After you’ve completed your assessment with Felix, and if you’ve yet to receive a diagnosis for type 2 diabetes, your practitioner may suggest additional testing or discussions, so that they can ensure you find the most effective and appropriate type 2 diabetes management plan.

With that in mind, in addition to your online assessment, this will also involve:

• Getting labwork (blood tests) done to check your blood sugar levels
• Discussing your diagnosis with your practitioner, as well as talking about different type 2 diabetes treatment plans, including lifestyle modifications that can assist with helping to control blood sugar stability
• Having periodic follow-ups with your practitioner, so that they can continue to provide you with support and guidance throughout your type 2 diabetes treatment and management process

SIDE NOTE: We should mention here that currently Felix isn’t offering care for type 1 diabetes. At this time, we’re only offering care for type 2 diabetes and prediabetes.

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There’s really no way for Felix to answer this question generally, because your private insurance benefits, as well as the provider that you’re using, will include different types of coverage compared to someone else’s benefits with a different company or package.

This is why your best bet is to reach out to your insurance representative directly. They’ll be able to tell you if you have coverage, as well as how much, so that you can provide that information to your assigned practitioner once approved for diabetes care. If you do have coverage, we’re happy to inform you that we can bill your insurance provider directly.

This will save you the time and trouble of having to manage that yourself. We can also provide free delivery on type 2 diabetes treatment resources, at no additional cost to you.

The same issue arises in regards to providing general insurance information regarding provincial health plans, because what’s available for coverage in one province, may not be offered in others. 

You’ll need to explore your province of residence’s coverage database to determine whether type 2 diabetes care is  covered in your region, as well as what eligibility criteria you’ll need to meet in order to access these supports.

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Unfortunately, with type 2 diabetes, no signs are often shown until issues become severe. And the type 2 diabetes symptoms you may experience could be mild or infrequently occurring.

It’s important to remember that blood sugar can be improved by making positive lifestyle changes, like your diet and the amount of exercise you get regularly.

When you’re trying to determine if your blood sugar is too high, signs could appear both as mild or severe symptoms, depending on how high your blood sugars are, as well as how your body uniquely reacts to high blood sugar. These could include:

• Increased thirst
• Weak pulse
• Lightheadedness
• Drowsiness
• Weakness or fatigue
• Urinating more often
• Unexplained or unplanned weight loss
• Blurred vision or vision changes
• Hot, dry, or flushed-looking skin
• Restlessness
• Rapid heartbeat
• Loss of appetite
• Stomach pain
• Vomiting

If you start to experience any of these type 2 diabetes symptoms, you should let your practitioner know right away and seek immediate in-person care, so that they can start helping you find appropriate, safe measures to provide better blood sugar management.

By the same token, low blood sugar brought on by type 2 diabetes may not show signs either, similarly to high blood sugar issues. Typically, low blood sugar levels can be caused by:

• Working out too much
• Drinking alcohol
• Not eating enough food
• Waiting too long between eating meals
• Taking certain medications

These causes of low blood sugar may then lead to symptoms of type 2 diabetes that are recognizable. These can be used as a sign that your blood sugars are below normal levels, such as feeling:

• Shaky or lightheaded
• Confused
• Unable to concentrate
• Headaches
• Irritable or anxious
• Tired or weak
• Numbness or tingling on your lips or tongue
• Sweating more than usual or for no apparent reason
• Hungrier than normal
• Nervous for no apparent reason
• Nauseous
• Disorientated
• Feint or losing consciousness

In severe cases of low blood sugar, it can even lead to seizures. If you start to experience any of these signs, you should contact your practitioner right away and seek immediate in-person care. If you are experiencing severe symptoms, please seek immediate in-person care. 

They’ll be able to help you find healthy, safe ways to better control your blood sugar levels, as well as improve your type 2 diabetes management plan to reduce blood sugar fluctuations.

Felix’s type 2 diabetes care services can help you create a personalized treatment plan, as well as improve your overall health to reduce the severity and frequency of your blood sugar fluctuations.

We can help you build better lifestyle habits, in order to encourage better, more stable sugar levels.

Improving your overall health can help with other underlying issues that could be what causes your type 2 diabetes symptoms (i.e., weight loss, better sleep, etc.).

Our team will happily arrange routine lab testing for you, as well. This makes it easy for you to continuously monitor your condition, and when you notice something is awry, to take action right away.

Patients must either reside in Ontario, Manitoba, Saskatchewan, Alberta, or British Columbia and in some cases, be a permanent resident or citizen of Canada. Patients are required to be in Canada while receiving care.

No. A visit with a licensed healthcare practitioner is required for all treatments currently offered through Felix.

No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.  

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners. 

During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.  

In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you. 

If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.

You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.

You can expect to receive a response from a healthcare practitioner within 48 hours of submission.  Delays may occur at high volume periods or over statutory holidays – we thank you for your patience and look forward to supporting you.

Great, you’ve already taken the first step! Next, a healthcare practitioner will review your assessment and if necessary, will send you a link to book an online audio or video appointment with them. This appointment will help them determine the best treatment plan for you. If your healthcare practitioner thinks you will benefit from an available medication, they will write you a prescription. Our pharmacy can ship your medication to your home if you would like your medication dispensed through the Felix Pharmacy network.

A signature upon delivery may be required.

Your address can be updated from the Shipping tab of your account. Kindly note that any changes need to be made 48hr ahead of your refill date.

Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.

The pharmacy will process and fill your prescription within 2-3 business days of your prescription approval date if there is nothing blocking them from doing so.

All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.

You have 14 days from the date your tracking link was sent to notify us of an undelivered or lost package, or damaged medication.

There is currently no cost to have your medication sent to you from our Felix Pharmacy network.

Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.

We’ll contact you via email if your package is returned to us! For most treatments, your meds will be destroyed 1 month after your fill date should you fail to respond to Felix Customer Support or contact the partner pharmacy. Temperature controlled medications may have a reduced reshipment eligibility window due to their limited shelf life, in accordance with product guidelines. All reshipments are at the discretion of a pharmacist’s professional judgment.

Depending on your province of residence and the treatment being dispensed, your Felix packages may require a signature on delivery. If this cannot be collected where necessary, your package will be available at the closest post office for pick up. Usually, packages are available for up to 14 days after the first attempted delivery. If you don’t pick up your package within the allotted time, it will be returned to the sender, which may cause a further delay in your delivery.

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Status updates for your prescription will appear in the Upcoming tab. You’ll be able to see if your prescription is being processed by our pharmacists or if it’s en route for delivery.

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Refill schedule (drug dependent)

• Monthly: refill is processed approx. every 20 to 23 days
• Every 2 months: refill is processed approx. every 50 to 53 days
• Every 3 months: refill is processed approx. every 76 to 84 days

Yes, the pharmacy will process your prescription to account for any expected delays due to the holiday season.

Treatment coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.

Insurance coverage for treatment plans through Felix doesn’t include the cost of your visit.

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Go to Billing where you can add or update your insurance information on file.

You will find the official receipt for your medication costs within your package from the pharmacy. This receipt can be used to submit a manual claim directly to your insurance/benefits provider. Future refills will be direct-billed directly to your insurance provider, once you have uploaded your insurance information from the Billing tab of your account.

The coverage you are eligible for will not be deducted until the pharmacy processes your refill, so the price you see in your profile is the estimated maximum medication cost before benefits. Once the pharmacy ships your meds, the actual cost will be displayed for the respective refill.

Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered drugs here.

British Columbia: Learn more about MSP here. Search for covered drugs here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.

Nova Scotia: Learn more about MSI here. Search for covered drugs here.

Ontario: Learn more about OHIP+ here. Search for covered drugs here.

Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.‍

A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.

Yes, at the discretion of our medical team. Please submit your insurance form request here. If a healthcare practitioner agrees to complete the form, a fee of $35 per form will apply.You can also read more about the Insurance Special Authorization Form process here.

Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We’ve worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.

No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.

Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.

Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.

Anyone who is 18 years or older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.

You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription. 

Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.

Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.

Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.

They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).

Changing medication does legally require a new prescription as the healthcare practitioner will need to both cancel the existing prescription as well as review a health assessment of yours in the context of this different drug.
Go to Treatments, click “View details” on your prescription, and use the “Change my treatment plan” feature to submit a free follow-up visit and request a medication change with your healthcare practitioner.

Prescriptions written by Felix healthcare practitioners will last up to 12 months from the date of issue. Generally, your Felix prescription will contain refills for the prescribed medication. However, the amount of medication and the number of refills prescribed will ultimately be decided by the practitioner who reviews your online visit.

Felix Pharmacy currently accepts prescription transfers from existing Felix patients for medications within our formulary. If that applies to you, we’d be glad to help get your transfer started.

Every pharmacy charges a dispensing fee for filling prescriptions. Think of it as a service fee for knowledge and service provided by the pharmacist. If you get your medication through Felix, our pharmacy is still required to charge a fill fee and that fee is included in the price of medication that we display. A $12.00 fill fee is charged for each drug, every time you get a refill.

We are planning to offer prescriptions for a variety of other everyday ailments. If you want to know when they become available, sign up for our mailing list by creating an account.