Find support for type 2 diabetes
Get an online treatment plan for type 2 diabetes management.
Care at your fingertips
Connect with licensed practitioners online who can support you in managing life with type 2 diabetes.
“This is the best and easiest service I have ever used! It’s so convenient.”
Kate, a Felix patient
Personalized treatment plans
Get custom recommendations with automatic deliveries and regular testing reminders.
Ongoing monitoring
Receive free blood glucose monitoring devices and recurring HbA1C tests to stay on top of your health.
“This is the best and easiest service I have ever used! It’s so convenient.”
Kate, a Felix patient
Diabetes care made simple
Living with type 2 diabetes means managing more than just blood sugar — it’s navigating recurring doctor visits, routine lab tests, and other day-to-day challenges that can feel overwhelming.
That’s why at Felix, our healthcare practitioners provide diabetes care online so you can manage your treatment plan from the comfort of home. We'll also send you ongoing reminders when it’s time to renew your lab work and deliver everything you need right to your door.
How Felix works
Tell us about your health
Answer a few simple questions about your health and complete your lab work.
Confirm your diagnosis
Your healthcare practitioner will confirm your type 2 diabetes diagnosis and build a personalized plan just for you.
Get your treatment plan
We’ll deliver everything you need directly to your home for free in discreet packaging.
Ongoing care and support
Get regular testing and unlimited access to your healthcare practitioner through chat.
What is type 2 diabetes and how does it develop?
It’s a common misconception that diabetes is a self-inflicted condition, or happens as a result of lifestyle habits alone. There’s no one singular cause of type 2 diabetes, and things like genetics, family history, environment, and lifestyle factors can all play a role in its development.
Type 2 diabetes complications & long-term risks
Signs and symptoms of type 2 diabetes
Common signs and symptoms:
- Unusual thirst
- Frequent urination
- Sudden changes in weight
- Extreme fatigue
- Blurred vision
- Frequent infections
- Slow-healing cuts & bruises
- Numbness in hands or feet
- Erectile dysfunction
- Diabetic ketoacidosis (DKA)
Type 2 diabetes treatment options
Common treatment options:
- Healthy eating habits
- Regular physical activity
- Blood sugar monitoring
- Weight maintenance
- Medical treatment
- Vitamins and supplements
- Stress management
Diabetes doesn’t have to be scary
Trusted by over 1 million Canadians
Trusted by over 1 million Canadians
Exceptional care delivered by practitioners
Exceptional care delivered by practitioners
Access our network of experienced healthcare practitioners across Canada.
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Dr. Kelly Anderson, MD
Medical Director, Felix
Pricing
Frequently asked questions about type 2 diabetes treatment & management
Type 2 Diabetes
How can I get type 2 diabetes care online in Canada?
An efficient way to access care for type 2 diabetes is to get started today with Felix, by filling out a short online assessment at your convenience.
It only takes a few minutes to fill out your questionnaire. One of our licensed healthcare practitioners will usually get back to your request within 24 hours. From there, they can evaluate your type 2 diabetes symptoms, as well as suggest potential type 2 diabetes care and management options that may work for you.
Best of all, if you’d like us to, our pharmacy partners can get your type 2 diabetes treatment resources delivered (discreetly) to your home - at no extra cost! You’ll only have to pay for the cost of your treatment resources, as well as a small assessment fee. We’ll take care of the rest.
Who is eligible for Felix's Type 2 Diabetes Care program?
Patients must either reside in Ontario, Manitoba, Saskatchewan, Alberta, or British Columbia and in some cases, be a permanent resident or citizen of Canada. Patients are required to be in Canada while receiving care.
How does online type 2 diabetes care work?
After you’ve completed your assessment with Felix, and if you’ve yet to receive a diagnosis for type 2 diabetes, your practitioner may suggest additional testing or discussions, so that they can ensure you find the most effective and appropriate type 2 diabetes management plan.
With that in mind, in addition to your online assessment, this will also involve:
- Getting labwork (blood tests) done to check your blood sugar levels
- Discussing your diagnosis with your practitioner, as well as talking about different type 2 diabetes treatment plans, including lifestyle modifications that can assist with helping to control blood sugar stability
- Having periodic follow-ups with your practitioner, so that they can continue to provide you with support and guidance throughout your type 2 diabetes treatment and management process
SIDE NOTE: We should mention here that currently Felix isn’t offering care for type 1 diabetes. At this time, we’re only offering care for type 2 diabetes and prediabetes.
Is type 2 diabetes treatment covered by insurance?
There’s really no way for Felix to answer this question generally, because your private insurance benefits, as well as the provider that you’re using, will include different types of coverage compared to someone else’s benefits with a different company or package.
This is why your best bet is to reach out to your insurance representative directly. They’ll be able to tell you if you have coverage, as well as how much, so that you can provide that information to your assigned practitioner once approved for diabetes care. If you do have coverage, we’re happy to inform you that we can bill your insurance provider directly.
This will save you the time and trouble of having to manage that yourself. We can also provide free delivery on type 2 diabetes treatment resources, at no additional cost to you.
The same issue arises in regards to providing general insurance information regarding provincial health plans, because what’s available for coverage in one province, may not be offered in others.
You’ll need to explore your province of residence’s coverage database to determine whether type 2 diabetes care is covered in your region, as well as what eligibility criteria you’ll need to meet in order to access these supports.
What’s included in Felix’s type 2 diabetes care services?
Felix’s type 2 diabetes care services can help you create a personalized treatment plan, as well as improve your overall health to reduce the severity and frequency of your blood sugar fluctuations.
We can help you build better lifestyle habits, in order to encourage better, more stable sugar levels.
Improving your overall health can help with other underlying issues that could be what causes your type 2 diabetes symptoms (i.e., weight loss, better sleep, etc.).
Our team will happily arrange routine lab testing for you, as well. This makes it easy for you to continuously monitor your condition, and when you notice something is awry, to take action right away.
What are signs that your blood sugar is too high?
Unfortunately, with type 2 diabetes, no signs are often shown until issues become severe. And the type 2 diabetes symptoms you may experience could be mild or infrequently occurring.
It’s important to remember that blood sugar can be improved by making positive lifestyle changes, like your diet and the amount of exercise you get regularly.
When you’re trying to determine if your blood sugar is too high, signs could appear both as mild or severe symptoms, depending on how high your blood sugars are, as well as how your body uniquely reacts to high blood sugar. These could include:
- Increased thirst
- Weak pulse
- Lightheadedness
- Drowsiness
- Weakness or fatigue
- Urinating more often
- Unexplained or unplanned weight loss
- Blurred vision or vision changes
- Hot, dry, or flushed-looking skin
- Restlessness
- Rapid heartbeat
- Loss of appetite
- Stomach pain
- Vomiting
If you start to experience any of these type 2 diabetes symptoms, you should let your practitioner know right away and seek immediate in-person care, so that they can start helping you find appropriate, safe measures to provide better blood sugar management.
What are signs that your blood sugar is too low?
By the same token, low blood sugar brought on by type 2 diabetes may not show signs either, similarly to high blood sugar issues. Typically, low blood sugar levels can be caused by:
- Working out too much
- Drinking alcohol
- Not eating enough food
- Waiting too long between eating meals
- Taking certain medications
These causes of low blood sugar may then lead to symptoms of type 2 diabetes that are recognizable. These can be used as a sign that your blood sugars are below normal levels, such as feeling:
- Shaky or lightheaded
- Confused
- Unable to concentrate
- Headaches
- Irritable or anxious
- Tired or weak
- Numbness or tingling on your lips or tongue
- Sweating more than usual or for no apparent reason
- Hungrier than normal
- Nervous for no apparent reason
- Nauseous
- Disorientated
- Feint or losing consciousness
In severe cases of low blood sugar, it can even lead to seizures. If you start to experience any of these signs, you should contact your practitioner right away and seek immediate in-person care. If you are experiencing severe symptoms, please seek immediate in-person care.
They’ll be able to help you find healthy, safe ways to better control your blood sugar levels, as well as improve your type 2 diabetes management plan to reduce blood sugar fluctuations.
Online Visits
How does the visit work?
After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners.
During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.
In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you.
If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.
You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.
Do I need to complete my online visit at a scheduled time?
No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
Does the online visit require a phone or video appointment?
Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
How quickly will a healthcare practitioner review my online visit?
You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please email hello@felixforyou.ca and we’ll look into it.
Can I just get the treatment and skip the online visit?
No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.
Shipping
How long will it take to get my treatment?
Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.
Treatment plans will be processed within 2-3 business days of your approval date if there is nothing blocking fulfillment.
All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.
Is your packaging discreet?
Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.
Do I have to be home to receive my package?
A signature upon delivery may be required.
How much does it cost to ship my treatment?
There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.
What courier do you use for shipping?
Our pharmacy partners use Canada Post and/or Purolator for shipping.
Insurance
Am I covered by my insurance?
Treatment coverage varies greatly between different insurance plans.
The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.
Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.
Is the online visit covered by my insurance or provincial health plans?
A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.
Is the medication covered by my insurance or provincial health plans?
Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.
For more details on provincial health plan coverage see below:
Alberta: Learn more about AHCIP here. Search for covered drugs here.
British Columbia: Learn more about MSP here. Search for covered drugs here.
Manitoba: Learn more about MHSIP here. Search for covered drugs here.
Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.
Nova Scotia: Learn more about MSI here. Search for covered drugs here.
Ontario: Learn more about OHIP+ here. Search for covered drugs here.
Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.
Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.
Is birth control covered by OHIP in Ontario?
OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.
Felix 101
What is Felix?
Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.
Does Felix replace my doctor?
No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.
Can I be accurately assessed remotely?
Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.
It's an emergency. What do I do?
Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.
Who can use Felix?
Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.
Our Healthcare Practitioners
How do I communicate with my Felix practitioner?
Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.
Can I see the same Felix practitioner after my initial assessment?
You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription.
Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.
Who are the practitioners that will be reviewing my online visit?
They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).
What does your medical team do?
Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.