Tretinoin Medication Tube
Vitamin A Acid Gel

How to get your Tretinoin medication filled online

With Felix, you can get Tretinoin prescribed by a licensed healthcare practitioner and delivered to your door for free.

At a glance
25g tube of 0.01% gel, 25g tube of 0.05% gel
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What is

Tretinoin is also known as retinoic acid or Vitamin A Acid.

Tretinoin is most commonly used as a topical treatment for acne (acne vulgaris). The medication is available as a gel.

For more resources, including a full list of the risks and benefits of tretinoin, please review the product monograph.

How does

Although the exact reasons why tretinoin is effective against acne is unknown, it’s believed to accelerate skin growth and turn-over of cells, as well as increase the flow of cellular debris (i.e., dead skin cells and oils) to the surface for elimination. Through this it helps to reduce the acne condition.

What is
used to treat?

Tretinoin is indicated for use as a topical treatment for acne (acne vulgaris); typically in Grades I, II, or III, where comedones, pustules, papules are commonly seen.

How do you take

Tretinoin should be applied daily, preferably before bed.

The medication should be used where acne lesions are present; using enough of the non-oily gel to lightly cover the affected area.

It’s important to note that inflammatory lesions may worsen during the early weeks of use, because of previously unseen comedones and papules.

Patients should start to see changes after 2 - 4 weeks of treatments, but results may take up to 6 - 8 weeks. Once the condition has improved, it can be maintained with less frequent use of tretinoin.

In cases where patients experience severe erythema at the start of treatment, talk to your healthcare practitioner at Felix. They may suggest altering the frequency of application and amount you’re using, and then increase your treatments progressively.

How long does
last after you take it?

What are the common side effects of

There are no commonly occurring side effects from using tretinoin cream, but it’s important to note that overuse of tretinoin can cause:

  • Erythema (reddening of the skin)
  • Peeling skin
  • Discomfort

In people with sensitive skin, there are additional side effects to watch for, such as:

  • Blistered skin
  • Crusted skin
  • Temporary skin discolouration (lightening or darkening)
  • Swollen or inflamed skin

If you start to experience discomfort or any severe side effects from using tretinoin, stop using the medication and consult with your healthcare practitioner from Felix.

They may suggest reducing your dosage, or an alternative medication that will work better for you.

Who shouldn't take

Apart from being mindful of reactions during usage, there are a few other types of people who shouldn’t use tretinoin, such as:

  • People who are pregnant or planning to become pregnant
  • Children under the age of 18 (unless recommended by a healthcare practitioner)
  • People who are breastfeeding or planning on breastfeeding
  • People who cannot avoid extensive exposure to sunlight (i.e., people who work outside)
  • People who have a sensitivity to tretinoin or any of its ingredients

When it comes to specific usage, it’s important to know that you shouldn’t use tretinoin:

  • On areas where there are other skin conditions (i.e., eczema, dermatitis, etc.), or existing irritation
  • On areas with lesions or open wounds
  • On areas that have existing sunburns

As well, people who are going to be spending time in the sun may want to be careful using tretinoin, because it can increase your risks of getting a sunburn.

It’s important to note that using tretinoin more than recommended won’t increase the likelihood of achieving better results. In fact, overuse of tretinoin can result in increased skin irritation and worsen the chances of experiencing negative side effects.

Luckily, if you get your online tretinoin prescription from Felix, you can chat with your healthcare practitioner about any side effects you’re experiencing - at any time.

What happens if
is taken regularly by men?

00443794, 00443816, 02264633, 02243914, 01926462, 01926489, 01926470, 02510243

We’d love to tell you more

Health Canada regulations require us to confirm your patient status to access further information on Tretinoin.
The drug identification number (DIN) is easy to find. It’ll be printed on your Tretinoin packaging and the receipt from your pharmacist.

Sorry the DIN you entered is incorrect. Please verify the number and try again.

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How Felix works

Step 1

Tell us about your health

Answer a few simple questions about your health.

Step 2

Receive a treatment plan

Your healthcare practitioner will build a personalized plan just for you.

Step 3

Get your medication

We’ll deliver your medication directly to your home for free in discreet packaging.

Trusted by over 500,000 Canadians

Very easy and professional experience. Quick response from the doctor and easy ordering, billing and shipped and delivered on time. Hassle free.
Great service and products. Everything always arrived in a timely manner.
Simple, respectful, professional with good follow up and guidance, and fast service and delivery.
Best place to get birth control. No more annoying doctor visits
Within an hour . . . a doctor contacted me to make sure that particular medication was what I wanted. Doctor was friendly and knowledgeable. Within minutes . . . being confirmed my order was put through and I received my medication after 2 days.
Great service! I really appreciate being able to put my auto-refill on pause.
Easy and simple.
The best service!!! So happy I never have to try and get myself to the pharmacy anymore. This is the future!!!
The whole process of signing up with Felix, the online visit, and getting my prescription in the mail was very easy and very convenient.
Super convenient, and amazing customer service! The team always responds +++ fast and answers every question and concern. Very pleased with Felix!
Discreet, quick, very professional, and feels totally safe. This is such a convenient service and I'm a huge fan already.
Sign up was a breeze, and items shipped faster than expected. A positive, painless experience from start to finish!
Felix gets you into contact with doctors discreetly online to address personal matters that you'd rather not go to a doctor in person to see, you get the prescription best suited to your needs, and they'll deliver it to your local pharmacy or even your house!
Very quick and easy to do. Can ask the doctor any questions about the medication.
The process was a whole lot easier and faster than I imagined. And the doctor was absolutely helpful and answered relatively fast. I highly recommend Felix.
Super convenient and affordable! Much easier than having to book a doctors appointment and wait to get a prescription filled.

Other medications



  • Tretinoin
  • 30g tube of cream, 30g & 50g tube of gel


  • Benzoyl Peroxide
  • 10% GM 225g


  • Doxycycline
  • 40mg modified release capsules, 100mg capsules or tablets; packs of 28 or 100

Frequently asked questions


Do you need a prescription for tretinoin?

To get a tretinoin prescription in Canada you have to be assessed by a registered healthcare practitioner, like the ones at Felix.

A healthcare practitioner can assess your specific skincare concerns, as well as other potential interactions such as other medications you may be taking, to determine if a tretinoin prescription is a good choice for you. While tretinoin is well tolerated by most people, it can have side effects in the first months of use. When you speak with a healthcare practitioner to get your prescription, they can determine which tretinoin strength will help you address your skin concerns with reduced side effects. 

Your family doctor or a doctor at a walk-in clinic will be able to write you a prescription for tretinoin, but there’s an even easier way. With Felix Health, you can have an online visit with a healthcare practitioner and get a tretinoin prescription without having to visit a doctor’s office. Plus, you can have your medication dispensed from a Felix pharmacy and have it delivered right to your door for free. 

Can I get a tretinoin prescription online?

Yes, in Canada, you can get online tretinoin prescriptions, but first, you need to speak with a licensed healthcare practitioner, so they can ensure tretinoin is the right treatment for you.

If they believe that you could benefit from tretinoin treatments, they can write you a prescription, and with Felix, you can have your medication shipped directly to your home.

Do I need an appointment to get a tretinoin prescription in Canada?

No, there’s no need to book an appointment or wait around a doctor’s office to get tretinoin online.

All you have to do is complete an online assessment with Felix, at your convenience. If the healthcare practitioner believes that tretinoin is right for you, they can have your prescription shipped right to your home for free.

How do I get a tretinoin prescription?

Talking to a healthcare practitioner about getting online tretinoin prescription is a seamless process when you use Felix.

All you need to do is complete an online assessment with one of our healthcare practitioners. They’ll be happy to talk with you about whether tretinoin is right for you, based on your current needs and medical history.

Can I buy tretinoin online?

You can’t purchase tretinoin creams or gels without a prescription from a licensed healthcare practitioner.

However, Felix is making this process quick and comfortable for Canadians. Just complete an online assessment with one of our experts. If they believe tretinoin treatments are a good option for you, they’ll be able to write your prescription and have the medications shipped directly to you for free.

Is tretinoin available over-the-counter?

No, tretinoin is not available over-the-counter in Canada.

However, if you’re looking for tretinoin online in Canada, all you have to do is complete an online assessment with Felix. If the healthcare practitioner believes that tretinoin treatments are right for you, they can provide a prescription.

Is tretinoin covered by insurance?

In some cases, getting tretinoin may be covered by your insurance company. You’ll need to speak to your insurance representative to see whether you’re covered to get tretinoin treatments.

The good news is that if your prescription is covered, Felix can bill your insurer directly, and then mail your medication to you at no additional cost.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Felix 101

What is Felix?

Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.

Who can use Felix?

Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship medication outside of these provinces at this time.

Does Felix replace my doctor?

No. Felix provides a faster, hassle-free way for you to get a prescription to certain medications but our service does not replace your primary care provider. For matters that extend beyond obtaining a prescription lifestyle medication safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about the medications you are currently using.

Can I be accurately assessed remotely?

Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialist to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.

It's an emergency. What do I do?

Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.

Online Visits

How does this visit work?

After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners. 

During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.  

In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you. 

If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.

You’ll be able to message your healthcare practitioner if you have questions about your medication or want to make changes to your treatment at any time.

Do I need to complete my online visit at a scheduled time?

No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

Does the online visit require a phone or video appointment?

Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.  

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

How quickly will a healthcare practitioner review my online visit?

You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please email and we’ll look into it.

Can I just get the medication and skip the online visit?

No. A prescription written by a licensed healthcare practitioner is required for all medication currently provided through Felix’s service. If you already have a prescription with at least one refill remaining, you can transfer it to the Felix Pharmacy network.

Please email our Customer Support team at and they will be able to assist you with the transfer.


How long will it take to get my medication?

Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.

The pharmacy will process and fill your prescription within 2-3 business days of your prescription approval date if there is nothing blocking them from doing so.

All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.

Is your packaging discreet?

Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your medication shipped wherever makes sense for you as long as there is someone there to sign for it.

Do I have to be home to receive my package?

A signature upon delivery may be required.

How much does it cost for shipping my medication?

There is currently no cost to have your medication sent to you from our Felix Pharmacy network.

What courier do you use for shipping?

Our pharmacy partners use Canada Post and/or Purolator for shipping.

Privacy and Security

Is my information private and secure?

Yes, your security is paramount to Felix’s mission. Personal health information provided during your medical assessment is strictly and legally confidential between you and the Felix healthcare practitioner.

Beyond that, all your account information (including the medical assessment, credit card, and shipping information, etc.) is also stored safely and securely. Felix is compliant with all federal and provincial health privacy legislation. It is our duty to protect your data with comprehensive security infrastructure and stringent data policies to ensure it stays private and secure.

Read more on our Privacy Policy.

Is this legal?

Yes! In Canada, only a licensed healthcare practitioner can write a prescription, and only a registered pharmacist can fill that prescription. We are supported by leaders in the Canadian pharmacology and specialized medical fields. Felix adheres strictly to all the regulations set forth by all applicable Colleges of Pharmacists and Colleges of Physicians and Surgeons in which we operate.

Is this safe?

Absolutely. All prescriptions obtained via Felix are provided by licensed Canadian healthcare practitioners—the same as you would get at a hospital, doctor’s office, or clinic. These practitioners do not provide prescriptions unless they deem it medically safe and appropriate to write them based on your medical profile and assessment answers. Our assessments have been crafted by the experts on our medical team. Finally, all Felix Pharmacies are provincially accredited just like any retail pharmacy.

How is my privacy protected?

Your privacy is our top priority. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. You can read our Privacy Policy for more information. 

Pricing and Payment

How much is the online visit?

Felix charges a fee for the online visit, but only if and when you are approved by the healthcare practitioner. In most cases the fee is $40 but varies by treatment category. The visit fee includes a prescription valid for up to a year (depending on the condition) and on-going support from the healthcare practitioner or pharmacist.

How much will my medication cost?

It depends. Medication costs vary from treatment to treatment but will be in line with what you would pay at a pharmacy in person. You will see the estimated cost of your medication before insurance, during the online visit but will only be charged once approved. Once approved, your prescription will be sent to the pharmacy and we will process the payment and fill the prescription within one to two days.

Keep in mind that you won’t necessarily need to pay the full price yourself. If you have insurance, Felix’s partner pharmacies will bill your insurer directly. You may also be eligible for financial support in your province.

What payment methods do you accept?

We accept all major credit cards for any aspect of your treatment not covered by insurance or other financial support

When am I charged?

You will be charged for the online visit as soon as it is approved by the healthcare practitioner. From there, and after your prescription is activated by the pharmacy, you will be charged the medication cost for each shipment based on your chosen refill schedule. If you have provided insurance or benefits coverage details, it will be applied according to your plan.


Am I covered by my insurance?

Medication coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then ship your medications right to your door at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before shipping your meds.

Insurance coverage for medications through Felix doesn't include the cost of your visit.

Is the online visit covered by my insurance or provincial health plans?

A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.

Is the medication covered by my insurance or provincial health plans?

Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered drugs here.

British Columbia: Learn more about MSP here. Search for covered drugs here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.

Nova Scotia: Learn more about MSI here. Search for covered drugs here.

Ontario: Learn more about OHIP+ here. Search for covered drugs here.

Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.

Is birth control covered by OHIP in Ontario?

OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.

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