FAQ

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Felix

What is Felix?

Felix is an end-to-end platform where you can get prescriptions for lifestyle medications through an online visit with a licensed Canadian doctor, and have your medication shipped to you on an automated refill schedule that works for you.

What are lifestyle meds?

Lifestyle meds loosely refer to medications that treat non–life-threatening and non-painful conditions such as baldness, wrinkles, erectile dysfunction, or acne. The primary function of lifestyle medications is to improve the user’s quality of life. Our mission is to give people easier access to these medications without compromising on healthcare standards.

How does it work?

It’s simple! You create a Felix account, complete your medical profile information, and answer a medical assessment specific to the type of prescription medication you are looking for. You will also have the chance to choose your refill schedule and shipping location during each visit. After you submit that information, our doctor will review it and approve or deny your request based on your medical profile. If approved, we will send the prescription directly to our pharmacy partner and they will ship the medication to you, for free! You will then be charged and receive each refill, automatically, based on the schedule you chose, for the duration of your prescription.

Who can use Felix?

Anyone that is 18 years or older (16+ for Birth Control prescriptions) and has a shipping address in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship medication outside of these provinces at this time.

Why do you focus on generic pharmaceuticals over brand name?

Although Felix offers both brand name and generic version of all the medications, we are advocates of generic medication. Generic medications are more affordable and are more likely to be covered by your insurance plan. The generic medications we provide have the same active ingredients as their brand name counterparts, but with a smaller price tag. But the choice is always yours! If you want to read a bit more about the differences, go here.

What other medications will become available via Felix?

We are planning to offer prescriptions for premature ejaculation, HIV prevention, and smoking cessation. If you want to know when they become available, sign up for our mailing list.

Is this safe?

Absolutely. All prescriptions obtained via Felix are provided by licensed Canadian doctors—the same as you would get at a hospital, doctor’s office, or clinic. These doctors do not provide prescriptions unless they deem it medically safe and appropriate to write them based on your medical profile and assessment answers. Our assessments have been crafted by the specialists on our medical team. Finally, all medications delivered via Felix are Health Canada approved and filled by a registered pharmacist—the exact same medications as you would get at any pharmacy.

Is this legal?

Yes! In Canada, only a licensed doctor can write a prescription, and only a registered pharmacist can fill that prescription. We are supported by leaders in the Canadian pharmacology and specialized medical fields. Felix adheres strictly to all the regulations set forth by all applicable Colleges of Pharmacists and Colleges of Physicians and Surgeons in which we operate.

How it Works

Do I need to have a prescription to use Felix?

No. In fact, the whole point is to get your prescription online, through Felix. However, if you do have an active prescription with another pharmacy but want to take advantage of automatic refills shipped to your door for free, you can transfer your prescription to Felix. See more here.

Can I just get the medication and skip the online visit?

No. A prescription written by a licensed doctor is required for all medication currently provided through Felix’s service. If you already have the prescription, you can transfer it to Felix. See more here.

Do I need to complete my online visit at a scheduled time?

No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.

How quickly will a doctor review my online visit?

Your visit will be reviewed by a doctor within 24 hours of submission. If you’ve been waiting longer than this, please email hello@felixforyou.ca and we’ll look into it.

How is my medication filled, shipped, and refilled?

Once your prescription is approved, our pharmacy partner network will be notified to begin the process of activating your prescription. You will receive an email from Felix asking if you would like to speak with the pharmacist, at which point the pharmacy will activate your profile. After that step is completed, they will charge and ship your medication. Refills will be automatically charged and shipped based on the refill schedule you chose during your online visit.

Can I pick up my medication from my own pharmacy?

Absolutely. If you would prefer to pick up your medication from a pharmacy of your choice instead of using free shipping through the Felix network, simply choose the “I prefer to pick up from my own pharmacy” option during the online visit and enter your pharmacy's contact information. Note: We cannot guarantee the prices of pharmacies outside our network.

How do I apply for multiple treatments?

Once you’ve created your Felix account and set up your medical profile, you can complete an online visit to any of the ailment categories you are eligible for using that same account.

I already have a prescription, can I transfer it to Felix?

As long as you have a currently active prescription for any of the medication categories offered via Felix (Birth Control, Erectile Dysfunction, Acne and Hair Loss), then yes, you can transfer it to Felix. Just choose the Transfer Now option to complete the steps. Our pharmacy will contact your current pharmacy to complete the transfer.

Do I need to complete the Medical Assessment if I am transferring my current prescription?

No! Since you have already been prescribed the medication by a doctor and are currently using it, all we need to do is change the pharmacy information. However, once your prescription runs out, you will then need to complete an Online Visit through Felix to renew the prescription with one of our doctors.

How do I renew my prescription?

All Felix prescriptions are valid for a year. After we ship your last refill, you will receive an email to start the renewal process. Follow the link in that email, answer a few questions and update your medical profile before submitting the request to your doctor. Once your new renewal is approved, your medication will continue to be shipped based on the schedule you choose.

How much does renewal cost?

There is no charge, so long as you renew before your current prescription expires. If your prescription expires before you renew it, you can still renew up to 30 days after expiry for a fee of $15.

My prescription expired, can I still renew it?

You can only renew your prescription up to 30 days after the expiry date. Beyond this point, you will need to complete a new online assessment at the full fee for a new prescription.

How do I change my medication after it has been prescribed?

Changing medication does legally require a new prescription as the doctor will need to both cancel the existing prescription as well as review a health assessment of yours in the context of this different drug. Please feel free to submit a new assessment and our team will be happy to assist in getting a new prescription for the different medication.

Pricing and Payment

How much is the online visit?

Felix charges a $40 fee for the online visit, but only if and when you are approved by the doctor. The visit fee includes a prescription valid for 12 months and on-going support from the doctor or pharmacist.

How much is the medication?

It will depend on the medication you choose. You will see the estimated cost of your medication, per refill, during the online visit which includes the pharmacy fill fee. That cost doesn’t include any potential deductions from your insurance/benefits coverage (if applicable).

When am I charged?

You will be charged for the online visit as soon as it is approved by the doctor. From there, and after your prescription is activated by the pharmacy, you will be charged the medication cost for each shipment based on your chosen refill schedule. If you have insurance or benefits coverage, it will be applied according to your plan.

Why do I see a transaction on my credit card for my denied online visit?

When you submit an online visit, we pre-authorize your credit card for the amount of the visit. When your visit is denied, we will then release that pre-authorization, however, it can take up to 3 business days for your bank to update your statement to reflect that.

Why can’t I see medication prices on the website?

While it is illegal in Canada to display market pricing for prescription medication, you will be able to see the estimated cost of medication during the online visit. The price shown is an estimation and will vary if the doctor prescribes you a different medication, or if you have insurance or benefits coverage. All estimated prices shown during the online visit include the pharmacy fill fee based on the refill schedule of your choice.

What is the pharmacy fill fee?

Every pharmacy charges a dispensing fee for filling prescriptions. Think of it as a service fee for knowledge and service provided by the pharmacist. If you get your medication through Felix, our pharmacy is still required to charge a fill fee and that fee is included in the price of medication that we display. A $12.00 fill fee is charged for each drug, every time you get a refill.

How do I change my credit card information?

Go to My Account and under Billing, you can update the credit card details on your Felix account.

Insurance and Benefits Coverage

Is the online visit covered by my insurance or provincial health plans?

Currently, telemedicine appointments are not covered so you will be charged for a $40 fee for each online visit with a Felix doctor.

Is the medication covered by my insurance or provincial health plans?

Medication coverage varies greatly between different plans, provinces and has specific criteria that determine eligibility. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before shipping your meds. For private insurance, we also recommend you check your plan manual to better understand how much coverage you have.

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered drugs here.

British Columbia: Learn more about MSP here. Search for covered drugs here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.

Nova Scotia: Learn more about MSI here. Search for covered drugs here.

Ontario: Learn more about OHIP+ here. Search for covered drugs here.

Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.

Is birth control covered by OHIP in Ontario?

As of April 1st, 2019, OHIP covers birth control for all women in Ontario, under 25 years old and that do not have private insurance. Make sure to upload your OHIP card during your online visit so that the pharmacy can apply your coverage.

I didn’t have insurance when I first got my prescription, but now I have it. What do I do?

Go to My Account and under Billing, you can add or update the insurance information on your Felix account.

I uploaded my insurance information during my online visit but still see a cost for the medication in my profile.

The coverage you are eligible for will not be deducted until the pharmacy processes your refill, so the price you see in your profile is the estimated maximum medication cost before benefits. Once the pharmacy ships your meds, the actual cost will be displayed for the respective refill.

My insurance provider needs a doctor to fill out a form before they will cover my medication costs. Can this be done through Felix?

Yes, but at the discretion of our medical team. Please email hello@felixforyou.ca to make a request and attach all applicable forms from your insurance provider. If the doctor agrees to complete the form, a $25 fee per page will apply.

Shipping

When is my medication shipped?

Your first fill will be shipped within 2-3 business days from the time the pharmacy provides counselling or from the time you declined the counselling option. After that, each refill will be triggered & charged according to the refill schedule you chose.


Refill schedule (drug dependent)

  • Monthly: refill is processed approx. every 20 to 23 days
  • Every 2 months: refill is processed approx. every 50 to 53 days
  • Every 3 months: refill is processed approx. every 76 to 84 days
How much does it cost for shipping my medication?

We currently offer free shipping to patients that choose to have our pharmacy partner fill their medication.

What courier do you use for shipping?

Our pharmacy partner currently ships the medication via Canada Post.

Do I have to be home to receive my package?

We do not require you to be home to receive your package, however provincial laws in ON, NB, NS, PEI and NL require a signature upon delivery. In all other provinces, your package will be left in your mailbox. Please note that due to extenuating circumstances related to COVID-19, Canada Post has removed the signature requirement during the pandemic.

What happens if there isn’t anyone available for the delivery?

If there is no safe place to leave your package, or it requires signature but no one is available, your package will be available at the closest post office for pick up. Usually, packages are available for up to 5 days after the first attempted delivery. If you don’t pick up your package within the allotted time, it will be returned to the sender, which may cause a further delay in your delivery.

I received an email with a tracking number but it doesn't seem to be working!

The tracking number will be activated when the courier picks up the parcels, which happen on weekdays in the evenings. Check the tracking number later and you should then be able to see the status of your package.

Will I be able to receive my medication on time during the holidays?

If you want to get your medication on time for the holidays, we recommend you request an early refill in your My Account section as due to the increased volume at Canada Post during the holidays, delays are expected between Dec 15th to Jan 2nd.

How many days do I have to notify you of an undelivered or lost package, or damaged medication?

You have 21 days from the date your tracking link was sent to notify us of an undelivered or lost package, or damaged medication.

What do I do if my package was returned to Felix?

We’ll contact you via email if your package is returned to us! Your meds will be destroyed 1 month after your fill date should you fail to respond to Felix Customer Support or contact the partner pharmacy.

I am moving from one province to another, what should I do?

Please update your shipping address within your Felix account under the ‘Shipping’ tab as soon as possible. You will also then be required to reach out to our customer support team (via hello@felixforyou.ca or our live chat option on our homepage) to inform us of this change so that your prescription can be faxed from one pharmacy branch to another.

What does it mean if the drug I selected is on backorder?

When a drug is backordered, it means that the drug manufacturer does not have any of that drug in stock to provide the pharmacies with.

When will I receive my backordered drug?

We will have your medication filled and shipped to you as soon as the pharmacy is able to obtain more stock. Please note, if your medication is part of a larger acne package with us, the backordered medication will be shipped with the next refill of your package.

If one of the drugs in the package I selected is on backorder, will the rest of my package still be shipped to me?

Yes, if you selected a package we will still ship all other drugs you were prescribed as scheduled. If you didn't select a package, we will have your medication filled and shipped to you as soon as the pharmacy is able to obtain more stock.

Do I still have to pay if the drug I selected is on backorder?

You will only pay for the drug when it becomes available again and is included in your shipment.

I don’t want to wait to receive the backordered drug I selected, what should I do?

If your visit is still pending, we recommend you reach out to the prescribing doctor directly as they can recommend a similar drug that isn’t backordered. If you have already been approved for a prescription for a backordered drug, a new prescription would be required to change medication. Please reach out to our support team via email at hello@felixforyou.ca or using our live chat feature.

My Felix Account

How long does a prescription last?

Prescriptions written by Felix doctors will last for 12 months from the date of issue. Generally, your Felix prescription will contain refills for a one year supply of the prescribed medication. However, the amount of medication and the number of refills prescribed will ultimately be decided by the doctor who reviews your online visit.

What do I do if I don’t want to receive my next medication refill?

You can pause your refill delivery at any time by going to your Prescriptions in your Felix Account. No new medication refills will be processed while your account is set as paused. Please note that any refill that has already been charged and processed by the pharmacy team prior to the account being paused cannot be cancelled.

How can I update my government ID?

Go to My Account and under your profile, you can upload a new file with your new ID. You must always have the most up to date ID on file.

How do I fully cancel my Felix prescription?

You can cancel your prescription at any time by reaching out to our customer support team via email at hello@felixforyou.ca or using our live chat feature! Please note that prescription refills are non-refundable and non-returnable once they have been processed and charged by our pharmacy. Due to this, we do require cancellation requests to be submitted at least 24 hours before your next scheduled refill date to avoid the processing of unwanted refills.

Telemedicine

What does your medical team do?

Our doctors and board members help oversee each of our health categories to ensure our medical assessments are thorough, safe, personalized, and on-par with the best that in-person care can offer. Our pharmacists work with us to provide best-in-class service and support.

Who are the doctors that will be reviewing my online visit?

They are all licensed, real Canadian doctors! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these doctors, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).

Does Felix replace my doctor?

No. Felix provides a faster, hassle-free way for you to get a prescription to certain medications but our service does not replace your doctor. For matters that extend beyond obtaining a prescription lifestyle medication safely and easily, we encourage you to consult your primary health physician in person — whether for checkups, personal health concerns, or to inform them about the medications you are currently using.

Do I need to talk to a doctor?

One of the many benefits of our service is that you don’t have to, per se, talk to the doctor. We use a model where all the relevant information needed by them is asked during the online visit, through a medical assessment questionnaire, so you don’t have to connect with them in person. But, if the doctor has additional questions after you submit your online visit, they will connect with you via our secure messaging portal, which means you can answer their questions at your own pace, and ask some of your own.

However, if you prefer to speak to a doctor in person about your needs, we encourage you to book an appointment with your primary care physician or a specialist as Felix might not be the right fit for you.

I’ve been using the prescribed medication but have some questions regarding side effects. What should I do?

For any medical-related questions, we strongly recommend that you speak to the prescribing doctor directly as they know what’s best for your health. You can do so by going to your Felix account and messaging the doctor for that specific prescription.

It's an emergency. What do I do?

Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies.

Privacy

Is my information private and secure?

Yes, your security is paramount to Felix’s mission. Personal health information provided during your medical assessment is strictly and legally confidential between you and the Felix doctor.

Beyond that, all your account information (including the medical assessment, credit card, and shipping information, etc.) is also stored safely and securely. Felix is compliant with The Personal Health Information Protection Act (PHIPA) of Ontario. It is our duty to protect your data with comprehensive security infrastructure and stringent data policies to ensure it stays private and secure.

Read more on our Privacy Policy.

Is your packaging discreet?

Absolutely. All Felix shipments arrive in a blister package so you can have your medication shipped wherever makes sense for you as long as there is someone there to sign for it.

Can I have my medical records with Felix shared with my primary care provider?

Yes! We can fax the record of your online visit with Felix directly to your family doctor. Please send a request message to your prescribing doctor via your My Account section.

Allergies

What are allergies?

“Allergies” is a general term that refers to a reaction the body has to allergens. Allergens are substances that are generally not harmful to the body. However, if you have allergies, the immune system thinks allergens are dangerous and tries to fight them off like it would any other intruder, such as bacteria, viruses, and parasites. Having allergies, therefore, means the immune system is overactive. In other words, the immune system is doing something it is normally supposed to do but the reaction is exaggerated, unnecessary, and even harmful to the body. In medical terminology, this overreaction is called a hypersensitivity reaction type 1.


There are many different kinds of allergies that differ based on the part of the body affected and the severity of symptoms. In some cases, allergies may cause a small rash, itchy eyes or a runny nose. In other cases, allergies can be life-threatening. Types of allergies include, but are not limited to, allergic rhinitis (inflammation in the nose), contact dermatitis (an allergic reaction on the skin), allergic asthma (a specific type of asthma), allergic conjunctivitis (irritation of the eye lining) and anaphylaxis (a life-threatening condition that involves swelling of the airways).

What is allergic rhinitis?

Allergic rhinitis is sometimes called “hay fever” or “seasonal allergies,” although it can be caused by nonseasonal substances as well. Allergic rhinitis refers to inflammation in the nose (rhinitis) that occurs when you are exposed to a substance you are allergic to. The term “allergic rhinitis” does not refer to all kinds of allergies you may have. For example, food allergies and allergies to medications do not typically cause allergic rhinitis.

What is allergic conjunctivitis?

Allergic conjunctivitis is an eye inflammation caused by an allergic reaction to substances like pollen or mold spores. The inside of your eyelids and the covering of your eyeball have a membrane called the conjunctiva. The conjunctiva is susceptible to irritation from allergens, especially during hay fever season.

What types of allergy treatments do you offer?

Currently we focus on allergic rhinitis and allergic conjunctivitis, and offer the following forms of prescription treatment:

  • An oral antihistamine used to treat allergic rhinitis, conjunctivitis and dermatitis. It is taken by mouth. Effects generally begin within an hour and last for about a day.
  • A nasal spray used to relieve seasonal and year-round allergic and non-allergic nasal symptoms, such as stuffy/runny nose, itching, and sneezing. It can also help relieve allergy eye symptoms such as itchy, watery eyes. This medication belongs to a class of drugs known as corticosteroids. It works in your nose to block the effects of substances that cause allergies (such as pollen, pet dander, dust mites, mold) and to reduce swelling.
  • An eye drop that reduces the natural chemical histamine in the body. Histamine can produce symptoms of itching or watery eyes. This antihistamine drop is used to treat itching, burning, redness, watering, and other eye symptoms caused by allergic conditions.
What about side effects?

These medications are generally well-tolerated by most people.  Some common side effects may include, but are not limited to:

Oral antihistamine tablet: drowsiness, headache, abdominal pain, nausea, dry mouth/nose/throat

Nasal spray: headache, dizziness, nosebleeds, nasal dryness/irritation, cough, nausea or vomiting, or an increase in eye pressure.

Eye drops: Headache, blurred vision, eye pain or swelling, nausea, runny or stuffy nose, sore throat.


The benefits and risks of these treatments must be discussed with a doctor, and if you are ever having any side effects, please discuss directly with them.

Can I get a refill of my existing allergy prescription?

Yes! But you will need to transfer your current prescription to Felix. Just choose the Transfer Now option to complete the steps to create a Felix account, complete your medical profile and give us all the information related to your current prescription. Our pharmacy will then contact your current pharmacy to complete the transfer.

How much does prescription allergies medication cost?

Allergy medication filled via Felix has a starting cost of $13.18 per bottle. The price does not include the pharmacy fill fee and it will vary based on the drug chosen, the province it is shipped to, and the refill schedule chosen.

Am I covered by my insurance?

Currently, telemedicine appointments are not covered so you will be charged for a $40 fee for each online visit with a Felix doctor.


Medications may be covered by provincial plans and by some private plans. Make sure to upload your insurance card during your online visit so that the pharmacy can apply your coverage.

Cold Sores

How effective is cold sore medication?

Treating a cold sore in its earliest stage can result in a smaller sore that heals quickly. Ideally, the cold sore may be stopped in its tracks, so it never appears at all. People who frequently get cold sores may want to have the appropriate medications on hand so that they can begin using them at the earliest possible stage.

What types of cold sore treatment do you offer?

The medicines that have been proven to work on cold sores are called antivirals, and they work to stop a virus from replicating. This, in turn, can stop the cold sore from developing or may reduce its size and healing time. Antiviral medications are only available with a prescription. Cold sore antivirals come in two different forms:

  • topical medication (cream) that is applied directly to the area
  • oral medications (pills) that are taken by mouth
What about side effects?

Antivirals are well-tolerated by most people. However, not everyone can or should take antivirals. The benefits and risks must be discussed with a doctor. 

Topical treatments can have some side effects including dry lips, dryness of skin, cracked lips, burning skin, shedding skin, itching, flakiness, and stinging on the skin.

The more common side effects of oral antiviral treatment include:

  • headache
  • dizziness
  • nausea
  • vomiting
  • stomach discomfort


If you experience side effects, we always suggest you discuss them with a doctor or pharmacist. Oral medications may not be the best choice for certain people. People with kidney damage or kidney failure may need a lower dosage. Be sure to tell your doctor if you have kidney problems before you start taking the drug.

Can I get a refill of my existing cold sore prescription?

Yes! But you will need to transfer your current prescription to Felix. Just choose the Transfer Now option to complete the steps to create a Felix account, complete your medical profile and give us all the information related to your current prescription. Our pharmacy will then contact your current pharmacy to complete the transfer.

How much does prescription cold sore medication cost?

Cold sore medication filled via Felix has a starting cost of $5.95 per outbreak (8 pills). The price does not include the pharmacy fill fee and it will vary based on the drug chosen, the province it is shipped to, and the refill schedule chosen.

Am I covered by my insurance?

Currently, telemedicine appointments are not covered so you will be charged for a $40 fee for each online visit with a Felix doctor.

Oral medications are generally covered by provincial plans and by some private plans. Make sure to upload your insurance card during your online visit so that the pharmacy can apply your coverage.


Genital Herpes

How effective is genital herpes medication?

When taken at the start of a genital herpes outbreak, the oral antiviral medication we prescribe will decrease the intensity of symptoms, decrease the duration of the outbreak, and reduce the risk of spreading genital herpes. When taken daily, it can help suppress genital herpes outbreaks for those who experience them frequently.

What types of genital herpes treatment do you offer?

We prescribe an antiviral medication which is the most effective medication for treating or preventing genital herpes outbreaks. Antiviral medications are only available with a prescription. genital herpes antivirals come in two different forms:

  • topical medication (cream) that is applied directly to the affected area
  • oral medications (pills) that are taken by mouth
What about side effects?

Antivirals are well-tolerated by most people. However, not everyone can or should take antivirals. Oral medication is quite safe and generally has few side effects, but possible side effects include headaches, dizziness, depression, nausea, fatigue, vomiting, stomach pain, and joint pain. The benefits and risks must be discussed with a doctor. 

Topical treatments can have some side effects including dry lips, dryness of skin, cracked lips, burning skin, shedding skin, itching, flakiness, and stinging on the skin.


Oral medications may not be the best choice for certain people. People with kidney damage or kidney failure may need a lower dosage. Be sure to tell your doctor if you have kidney problems before you start taking the drug.

Can I get a refill of my existing genital herpes prescription?

Yes! But you will need to transfer your current prescription to Felix. Just choose the Transfer Now option to complete the steps to create a Felix account, complete your medical profile and give us all the information related to your current prescription. Our pharmacy will then contact your current pharmacy to complete the transfer.

How much does prescription genital herpes medication cost?

Genital herpes medication filled via Felix has a starting cost of $4.46 per outbreak (6 pills). The price does not include the pharmacy fill fee and it will vary based on the drug chosen, the province it is shipped to, and the refill schedule chosen.

Am I covered by my insurance?

Currently, telemedicine appointments are not covered so you will be charged for a $40 fee for each online visit with a Felix doctor.


Oral medications are generally covered by provincial plans and by some private plans. Make sure to upload your insurance card during your online visit so that the pharmacy can apply your coverage.

Birth Control

How effective are birth control pills?

If used exactly as instructed, birth control pills are approximately 99.7% effective. However, due to timing errors, forgotten pills, result in birth control pills being closer to 91% effective. Needless to say, the better you are at taking your birth control prescription medication as prescribed, the more likely it to be more effective.

Can I get a refill of my existing birth control prescription?

Yes! But you will need to transfer your current prescription to Felix. Just choose the Transfer Now option to complete the steps to create a Felix account, complete your medical profile and give us all the information related to your current prescription. Our pharmacy will then contact your current pharmacy to complete the transfer.

Do you offer alternative forms of birth control?

Currently, Felix offers pills, patches, and rings as birth control options.

I don’t know which contraceptive I want.

No problem. During the online visit, you will be able to say that you are not sure and the doctor will prescribe according to your medical profile and assessment. You can also send the doctor a question as to what method may work best for you.

How much does the prescription birth control cost?

Birth Control medication filled via Felix has a starting cost of $8.74 per package. The price does not include the pharmacy fill fee and it will vary based on the drug chosen, the province it is shipped to, and the refill schedule chosen.

Am I covered by my insurance?

Currently, telemedicine appointments are not covered so you will be charged for a $40 fee for each online visit with a Felix doctor.

As of April 1st, 2019, OHIP covers birth control for all women in Ontario, under 25 years old and that do not have private insurance. Make sure to upload your OHIP card during your online visit so that the pharmacy can apply your coverage.

Erectile Dysfunction

Can I get brand name ED medication?

Absolutely. You will have the opportunity to select your preferred prescription ED medication while completing your online visit, including both brand name and generic options. As a policy, Felix advocates generic medications as more affordable and more likely to be covered by your insurance plan.

Are prescription ED medications effective?

Felix offers both brand name and generic Oral ED medication is generally considered extremely effective and studies show it works for the majority of men, but not all.

Treatments offered by Felix are Health Canada approved and dispensed by an accredited Canadian pharmacy.

Are there other treatments available?

Other treatment options for ED include lifestyle improvements (e.g., exercise, diet, quitting smoking, limiting alcohol use), surgery, penile vacuum pumps, and other ED medications. Every treatment comes with risks and benefits that you should fully understand before moving forward with it.

Why do I need to know my blood pressure to get an ED prescription?

Blood pressure is an important factor in determining whether it is safe for you to use prescription ED medication. To complete your online visit, it is essential that you are accurate and honest about your blood pressure and that it was taken within the last 6 months. When used improperly, these medications can cause serious harm or even death. If you haven’t had your blood pressure taken within the last 6 months, you can get a free blood pressure range at most retail pharmacies or at a clinic.

How much does ED medication cost?

ED medication filled via Felix has a starting cost of $10.62 per pill. The price does not include the pharmacy fill fee and it will vary based on the drug chosen, the province it is shipped to, and the refill schedule chosen.

Am I covered by my insurance?

Currently, telemedicine appointments are not covered so you will be charged for a $40 fee for each online visit with a Felix doctor.

Medication coverage varies greatly between different plans, provinces and has specific criteria that determine eligibility. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before shipping your meds.

Acne

What about side effects?

Our topical prescription acne treatment is a generally safe and effective medication. However, some users experience side effects.

The most common side effect is a warm, stinging sensation on the skin directly after the medication is applied. This is often accompanied by dry and itchy skin, redness, mild peeling/scaling, and sun sensitivity.

This treatment can also potentially make your acne get worse before it gets better. In most cases, this side effect is temporary and goes away after two to four weeks of use.

Many of these minor side effects resolve on their own, while others are easily fixed by using a moisturizer or other skin care products to counter the dryness. Consult our safety information sheet to learn more.

Can I be accurately assessed remotely?

Absolutely. The acne assessment you will complete via Felix requires you to upload photos of your skin for the doctor or nurse practitioner to review. These photos, along with the other medical information you provide, will be sufficient for the doctor or nurse practitioner to determine whether or not you are eligible for a prescription as well as craft an appropriate treatment plan. Though unlikely, the doctor or nurse practitioner may follow up with some questions via secure chat (we’ll ping you via email if there are any messages in your inbox).

How much does the prescription skin cream cost?

Skin medication filled via Felix has a starting cost of $6.52 per tube. The price does not include the pharmacy fill fee and it will vary based on the drug chosen, the province it is shipped to, and the refill schedule chosen.

Am I covered by my insurance?

Currently, telemedicine appointments are not covered so you will be charged for a $40 fee for each online visit with a Felix doctor.

For those in Ontario that are under 25 years old, OHIP+ will cover the cost of certain acne medications. Make sure to upload your OHIP card during your online visit so that the pharmacy can apply your coverage.

Hair loss

How does hair loss treatment work?

The treatment we offer is an orally administered pill that functions by preventing the conversion of testosterone into a follicle-shrinking androgen called dihydrotestosterone (DHT). Hair loss treatments can work to preserve hair and may even regrow hair.

Are prescription hair loss medications effective?

The treatment we offer is generally recognized as the most effective therapy for treating male pattern baldness. Increased hair on the scalp can be seen within three months of starting treatment and longer-term studies have demonstrated increased hair on the scalp at 24 and 48 months with continued use. In one study, this drug was effective at stopping hair loss in 83% of men compared to 28% for the placebo group. Effectiveness only persists as long as the drug is taken. It typically works better to prevent further hair loss than to regrow lost hair.

What about side effects?

As with any prescription medication, side effects may occur. For the vast majority of patients, this prescription treatment works without causing side effects. However, some men may experience a reaction. Read our important safety information to learn more about possible side effects. If you experience any side effects, talk to your doctor.

Can I be accurately assessed remotely?

When you complete an online visit for a Hair Loss treatment,  we will ask all the relevant questions the doctor needs to understand your condition and make the best decision. Also, if the doctor needs further information, they will follow up via our secure doctor/patient chat.

How much does hair loss medication cost?

Hair loss medication filled via Felix has a starting cost of $41.23 per 30 pills. The price does not include the pharmacy fill fee and it will vary based on the drug chosen, the province it is shipped to, and the refill schedule chosen.

Am I covered by my insurance?

Currently, telemedicine appointments are not covered so you will be charged for a $40 fee for each online visit with a Felix doctor.

Medication coverage varies greatly between different plans, provinces and has specific criteria that determine eligibility. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before shipping your meds.

Still have questions? We’d love to hear from you.

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