Frequently asked questions

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‍Is Wegovy covered by insurance?

This really depends on each individual patient’s specific insurance company and benefits coverage. It’s best to ask your insurance representative about whether they cover Wegovy prescriptions as part of your package.

The good news is that if they do cover Wegovy, Felix can bill your insurer directly, and then we’ll deliver your medication to your home, at no additional cost.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is Wegovy available over-the-counter?

No, Wegovy is not available over-the-counter in Canada.

Thankfully, if you are looking for Wegovy treatments, you can discuss it with one of the healthcare practitioners at Felix. If they believe the treatments are right for you, we can ship your medication to your home for free!

Do I need an appointment to get a Wegovy prescription in Canada?

No, you don’t need to wait weeks to book an appointment or lose hours in a busy waiting room to get a Wegovy prescription in Canada.

With Felix, requesting Wegovy is a quick and seamless process: complete an online assessment, and if your practitioner thinks Wegovy is right for you (based on your condition and medical history), they can write you a prescription.

Can I buy Wegovy online?

In order to purchase Wegovy online in Canada, you must first have a prescription from a licensed healthcare practitioner, like those at Felix.

Just complete an online assessment, and your healthcare practitioner will be able to tell you whether they think Wegovy is right for you. If so, they’ll be able to ship your medication directly to your door - for free.

How do I get a Wegovy prescription?

In order to access a Wegovy prescription in Canada, you must first speak with a licensed healthcare practitioner.

Now you don’t have to worry about finding time in your schedule to make a doctor’s appointment. With Felix, you complete an online assessment on your schedule.

Then if your healthcare practitioner believes that Wegovy is right for you, based on your health and medical history, they’ll be able to write you a prescription for Wegovy treatments.

Can I get a Wegovy prescription online?

In Canada, you need to have a prescription to get a Wegovy online. This needs to be given by a licensed healthcare practitioner, like the ones you’ll find at Felix.

To get started, all you need to do to request Wegovy treatments is complete an online assessment with one of our healthcare practitioners.

In some cases, blood work or a video visit may be requested, to help ensure Wegovy is the right treatment option for you.

If they believe that Wegovy is the right option for you, they’ll be able to write you a prescription, and even have your medication shipped directly to your door.

How does Felix provide a personalized treatment plan?

Though the menopause transition is universal, symptoms can vary widely from person to person. This means everyone’s individual experience is unique, and there’s no one-size-fits-all approach to treatment. 

Felix healthcare practitioners are trained in the treatment of menopause symptoms and will work with you to create a care plan that targets each of your symptoms. They’ll also customize your treatment options based on your lifestyle, and adjust your plan as required if your needs or symptoms change.

What kind of support can I expect from my practitioner?

Felix healthcare practitioners are here to provide you with high-quality on-demand care. Felix healthcare practitioners are trained in the diagnosis and treatment of menopause symptoms. They will be able to give thoughtful medical recommendations, effectively assess your risks based on medical history and provide in-depth answers to all your questions. 

After your initial consultation, they’ll be available to chat with you 24/7, which means you can reach out with questions, concerns, or updates whenever you need.

How much does the program cost?

The menopause program has an initial visit fee of $99, which is only charged if your visit is approved and a prescription is issued. This covers:

  1. Your first consultation with a Felix healthcare practitioner trained in midlife health and the treatment of menopause symptoms
  2. A symptom-specific treatment plan to suit your individual needs and lifestyle 
  3. Ongoing access to our chat to connect with your practitioner 24/7 for support or to ask them any questions you might have about your treatment
  4. Free shipping and automatic refills of your chosen treatment option

If required, you can book additional follow-up visits with your practitioner for $40/visit — though if things are going well with your treatment these may not be necessary. 

Medication costs for the program are separate and will vary depending on the medication prescribed and your private insurance coverage. Medications authorized for sale by Health Canada are likely to be covered by your insurance provider, and we can bill them directly.

What is progesterone?

Progesterone is a hormone produced by your ovaries after ovulation. It helps balance estrogen levels during a normal menstrual cycle by regulating the growth of your uterine lining. During perimenopause, more estrogen and less progesterone can lead to longer and heavier periods that can be very uncomfortable. Increasing progesterone can level out hormones, alleviate irregular and painful menstrual cycle symptoms, and avoid unchecked thickening of the uterine lining. 

Transgender women, and women who have had a hysterectomy, have a hormonal IUD, or have a congenital absence of the uterus will not need progesterone.

Is menopause treatment safe for me?

We use long-standing, proven medication options authorized for sale by Health Canada to treat menopause symptoms. Our solutions are the most common and effective medication options for symptoms of menopause as outlined by the latest clinical standards. 

As with any medication, there are risks associated with treatment. Our healthcare practitioners are trained to discuss these risks in detail with you and provide a treatment plan that works best with your medical history, symptoms and lifestyle.

Can menopause be treated naturally?

Many women manage their symptoms with natural remedies and lifestyle changes, but this doesn’t work for everyone. Clinically proven prescription medications that help manage hormone fluctuations are a primary treatment option to relieve symptoms of menopause. 

Always consult a healthcare provider before starting any natural treatments. Herbal supplements, in particular, may interact with other medications and are not subject to the same safety and efficacy regulations as prescription medications.

What helps relieve menopause symptoms?

Clinically proven, prescription medications that help manage hormone fluctuations are the primary treatment option to relieve menopause symptoms. 

Depending on the severity of your symptoms, other products, strategies, and lifestyle modifications can also help:

  • Nonprescription remedies such as over-the-counter vaginal lubricants (silicone or water-based) or moisturizers with hyaluronic acid can be used as cooling techniques for vasomotor symptoms 
  • Lifestyle modifications such as regular exercise, maintaining a healthy diet, and avoiding trigger substances like caffeine and alcohol can help support your overall health and reduce stress
  • Dietary adjustments such as including more calcium and vitamin D can help maintain a healthy immune system as well as support bone and teeth health 
  • Mind-body techniques such as yoga, tai chi, acupuncture, and meditation can help manage stress and improve mood
What about the Women’s Health Initiative results?

Published in 2002, the Women’s Health Initiative study (WHI) revealed what turned out to be exaggerated risks associated with Hormone Treatment, severely impacting the way menopause is treated for decades to come.

The resulting media storm led to a communications catastrophe that drastically diminished the use of hormone treatments among women and led to the removal of menopause education from the medical curriculum for all Canadian doctors. Even today, menopause is not part of the standard curriculum in most medical schools.

We launched the Felix menopause program because we believe women deserve to know about all their treatment options and have a choice in how they manage their menopause transition.

Who are Felix menopause healthcare practitioners? How are they trained?

Felix healthcare practitioners are licensed nurse practitioners (NPs) and doctors (MDs) who have been trained in the treatment of menopause symptoms. In addition to their invaluable clinical experience, they receive intensive training from nationally recognized experts in perimenopause and menopause.

Do I require lab testing or blood work for menopause treatment?

At Felix, we do not require testing to assess or treat menopause symptoms. This phase of life is natural and expected, and clinical guidelines recommend that treatment be prescribed by way of symptom review rather than lab tests or blood work.   

The standard recommendation is that if a patient is of an appropriate age to be going through menopause, and no other issues are present, labs testing hormone levels are not necessary and offer little value in diagnosing and treating symptoms normally seen in menopause. Due to fluctuating hormones, testing can end up being misleading and therefore problematic.

How can menopause be treated?

Treatment for menopause symptoms can differ in approach depending on the severity of symptoms along with your individual lifestyle and health needs. 

At its core, Menopause is about hormone fluctuations. Severe symptoms can be treated by rebalancing hormone levels. Taking hormones can smooth these fluctuations and help relieve symptoms. These medication options typically come in several different forms (pill, patch, cream) to accommodate various lifestyles.

For those who may have milder symptoms, allergies, or cannot take hormonal options, non-hormonal medications designed to treat specific individual symptoms can help alleviate discomfort. 

While they don’t target symptoms themselves, some vitamins and supplements can also help your general well-being by contributing to areas like energy levels and sleep.

Connect with a Felix healthcare practitioner trained in menopause symptom management to discuss what treatment options might be right for your symptoms and lifestyle.

Does menopause require treatment?

Menopause is a natural and expected transition and the process itself does not require treatment. However, menopause can often trigger uncomfortable symptoms that treatment can help alleviate. The need for treatment is based on the severity of symptoms along with their impact on your long-term health and quality of life. For some, symptoms are minimal and treatment may not feel necessary. For others, symptoms can be debilitating and increase your risk for serious health issues, so medical intervention may feel necessary. 

Connect with a Felix healthcare practitioner trained in menopause symptom management to discuss what treatment options might be right for you.

What are hot flashes?

Many different symptoms can accompany the menopause transition, but hot flashes and night sweats (also called vasomotor symptoms) are often the most well-known. A hot flash isn’t just a feeling of heat, it’s a wave that envelops the body (typically around the neck and upper chest) and makes it warm to the touch. Night sweats are essentially hot flashes that happen while you’re sleeping. 

The mechanisms behind hot flash and night sweat symptoms aren’t fully understood, but we know estrogen plays a role in temperature regulation. This means that a significant drop in estrogen levels can lead to your brain thinking you’re too hot (when you’re not) and it needs to rapidly cool you down. Everyone may experience hot flashes slightly differently, but they can happen anywhere and can often be distressing and unpleasant.

What is perimenopause?

Perimenopause marks the beginning of the menopause transition when the hormone levels in your body start to fluctuate. These fluctuations can trigger a range of symptoms including sleep disruption, mood swings, hot flashes, and night sweats. Perimenopause often starts in the mid-to-late forties (but can begin earlier), and lasts between 1-7 years depending on the person.  

Find out more information about perimenopause.

What is menopause?

Colloquially, menopause is referred to as the entire transition from full ovarian function (ovaries capable of ovulating) to complete cessation (ovaries stop ovulating, meaning no more eggs are developed) — it’s essentially puberty in reverse. 

Medically speaking, menopause is just one day — the day twelve months after the final menstrual period. However, the full menopause transition is a continuum involving three stages: perimenopause, menopause, and postmenopause. These three stages will last between one-third to one-half of a woman’s (or anyone with ovaries) life.

Is Vagifem 10 covered by insurance?

This is a question that’s best asked to your insurance provider, since each person’s coverage will look a little different.

The good news is that if your insurance company does cover Vagifem 10, Felix can bill your insurer directly, and then deliver your medication right to your door. No pharmacy pick-up required.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is Vagifem 10 available over-the-counter?

No, Vagifem 10 is not available over-the-counter in Canada. This means that you’ll need to speak with a licensed healthcare practitioner in order to access this medication.

Thankfully, Felix is making this process comfortable and seamless for Canadians. Just complete an online assessment with one of Felix’s healthcare practitioners.

If they believe Vagifem 10 is right for you, they can provide you with a prescription, and then have your medication shipped to your home for free.

Can I buy Vagifem 10 online?

In order to buy Vagifem 10 online in Canada, you must first have a prescription from a licensed healthcare practitioner, like those at Felix. Complete an online assessment, and if your healthcare practitioner believes Vagifem 10 is right for you, they can write you a prescription for it. Best of all, Felix can deliver your medications discreetly to your home, at no additional cost to you.

Do I need an appointment to get a Vagifem 10 prescription in Canada?

No, Felix is eliminating the need for long wait times at doctor’s offices, or to wait weeks for a routine appointment.

Just complete an online assessment, and if your healthcare practitioner believes that Vagifem 10 is right for you, they’ll be able to write you a prescription.

Best of all, Felix can deliver your medication directly to your doorstep, at no extra cost.

How do I get a Vagifem 10 prescription?

In Canada, to get a Vagifem prescription, you must first speak with a licensed healthcare practitioner, like the experts at Felix.

Felix is making this process quick and convenient for Canadians by providing online assessments with licensed healthcare practitioners.

If they believe that Vagifem 10 is right for you, based on your health and medical history, they can offer you a prescription.

Can I get a Vagifem 10 prescription online?

Yes, you can. However, to get a Vagifem 10 prescription online in Canada, you must first speak with a licensed healthcare practitioner, like the ones you’ll find at Felix.

If the practitioner believes that Vagifem 10 could be right for you, based on your current health and medical history, they’ll be able to provide you with a Vagifem 10 prescription.

How can accessibility related feedback be given to Felix?

For more information about Felix’s accessibility program, available accommodations, or to provide feedback, please email accessibility@felixforyou.ca.

What training does Felix provide its employees related to accessibility?

All Felix Health employees receive accessibility training during the onboarding process and at regular intervals throughout employment. The training includes, but is not limited to, the following topics: 

  • For Ontario employees, the purposes of the Accessibility for Ontarians with Disabilities Act (“AODA”)
  • For British Columbia employees, the purposes of the Accessible British Columbia Act (“ABCA”)
  • Information about different types of disabilities and how individual needs vary
  • How feedback and accommodation requests should be responded to
  • The importance of inclusion, validation, and collaboration when addressing or assisting persons with disabilities

What plans does Felix have to expand the Program?

Felix has created a multi-year accessibility plan to address current barriers that have been identified, and to support proactive efforts to avoid and/or minimize new barriers. The full plan can be found here

What accessible employment supports are available?

Felix has implemented a number of accommodations available to our current and potential employees. Policies are regularly reviewed and employees are notified of any changes made so questions and concerns can be promptly addressed. An accessibility portal can be easily accessed by all employees where all relevant procedures, policies, and guidelines are posted. 

What accessible customer service supports are available?

We will do everything possible to provide appropriate alternatives to receive customer support, based on individual needs. If you require accommodation, requests can be made to accessibility@felixforyou.ca.

What accessible information and communication supports are available?

We will do everything possible to provide appropriate options for information and communication to people with disabilities, based on individual needs. If an alternative format of communication is required, requests can be made to accessibility@felixforyou.ca

What is the basis of the Accessibility Program?

The Accessibility Program is based on the following principles:

  • Inclusion
  • Adaptability
  • Diversity
  • Collaboration
  • Self-determination
  • Universal design
Why has Felix established an Accessibility Program?

The Felix Health’s Accessibility Program (the “Program”) aims to support individuals of all abilities who wish to access our platform and/or join our team. Making Felix’s content and services accessible aligns with our mission to close the gaps of Canada’s healthcare system by serving as many people as possible. Our full Accessibility Policy statement can be found here.

Can I buy Saxenda online?

The only way to purchase Saxenda online in Canada is to first speak to a licensed healthcare practitioner.

Felix’s team of expert practitioners are taking the stress out of this process for Canadians, by providing online assessments that can be booked around your schedule.

Just complete your assessment, and if your practitioner thinks Saxenda is a good choice for you, they’ll be able to give you a prescription and ship your medication to your home, at no extra cost.

How do I get a Saxenda prescription?

The only way to get a Saxenda prescription in Canada, is to first speak with a licensed healthcare practitioner, like the ones you’ll find at Felix.

Felix makes this process comfortable and seamless, with no long waits and assessments available at your convenience. If your healthcare practitioner believes that Saxenda is right for you, they can provide you with a prescription.

Best of all, Felix can then discreetly deliver your medication, right to your door!

Is Saxenda covered by insurance?

This is a question that’s best asked to your insurance provider, since each person’s specific coverage will vary.

The good news is that if your insurance company does cover Saxenda prescriptions, Felix can bill your insurer directly, and then deliver your medication right to your home - for free!

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is Saxenda available over-the-counter?

No, Saxenda isn’t available over-the-counter in Canada. This means, you’ll need a prescription from a licensed healthcare practitioner to be able to access this medication.

Thankfully, Felix is making this process quick and convenient for Canadians. Just complete an online assessment, and if your practitioner thinks Saxenda is a good choice for your needs (based on your current condition and medical history), they can write you a prescription.

Do I need an appointment to get a Saxenda prescription in Canada?

No, there’s no reason to waste your day sitting around a busy doctor’s office, or wait weeks for an appointment. Not when you have Felix on your side.

Just complete a short online assessment, and if your healthcare practitioner believes that Saxenda is right for you, they’ll be able to offer you a prescription.

Best of all, Felix can deliver your medication directly to your home, at no additional cost to you.

Can I buy tadalafil online?

The only way to buy tadalafil online in Canada is to first speak with a licensed healthcare practitioner.

Felix is taking the stress out of this process, by providing convenient online assessments. If your practitioner believes tadalafil is the right option for your needs, based on your health and medical history, they’ll be able to provide a prescription.

Plus, Felix can then discreetly ship your medication right to your doorstep, at no additional cost.

How do I get a tadalafil prescription?

In order to get a tadalafil prescription in Canada, you must first speak with a licensed healthcare practitioner, like the experts at Felix.

After completing an online assessment, if your practitioner believes that tadalafil is right for you, they’ll be able to provide a prescription.

‍Is tadalafil covered by insurance?

Each person’s insurance coverage will be a little bit different, so it’s best for you to ask your insurance provider whether tadalafil is covered by your current plan.

The good news is that if tadalafil is covered, Felix can bill your insurer directly to save you the trouble. And then, we’ll deliver your medication right to your home, at no extra cost.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is tadalafil available over-the-counter?

No, tadalafil is not available over-the-counter in Canada, which means that you’ll need a prescription from a licensed healthcare practitioner (like the ones at Felix), in order to access the medication.

Thankfully, Felix is making this process comfortable and convenient for Canadians. Complete an online assessment, and if your healthcare practitioner thinks tadalafil is right for you, based on your health and medical history, they can write you an online tadalafil prescription.

Best of all, Felix can deliver your medication discretely to your door - for free!

Can I get a tadalafil prescription online?

Yes, you can get an online tadalafil prescription in Canada, but first, you’ll need to speak with a licensed healthcare practitioner, like the experts at Felix.

If your practitioner believes that tadalafil could be the right choice for you, based on your current health and medical history, they’ll be able to provide a tadalafil prescription.

Can I buy sildenafil online?

The only way to buy sildenafil online in Canada is to first get a prescription from a licensed healthcare practitioner.

Felix is making this process quick, convenient, and comfortable for Canadians by providing online assessments with licensed experts.

And in addition to filling your prescription for you, Felix can discreetly deliver your medication directly to you, at no additional cost.

How do I get a sildenafil prescription?

The only way to get a sildenafil or viagra prescription in Canada is to first speak with a licensed healthcare practitioner (like the ones at Felix).

If your healthcare practitioner believes that sildenafil could be the right choice for you, based on your current health and medical history, they can provide you with an online sildenafil prescription.

Is sildenafil covered by insurance?

It is best to ask your insurance provider since every company and specific benefits package will look a little differently.

The good news is that if your insurance does cover sildenafil, Felix can bill them directly, and then ship your prescription right to you - for free.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is sildenafil available over-the-counter?

No, sildenafil is not available as an over-the-counter medication in Canada. In order to access sildenafil, you must first speak with a licensed healthcare practitioner, like those at Felix.

Thankfully, Felix is making it quick and seamless for Canadians to access sildenafil online. Just complete an online assessment, and if your practitioner believes it’s right for you, they can provide you with a sildenafil prescription.

Plus, Felix can discreetly deliver your medications right to your door, at no extra cost.

Can I get a sildenafil prescription online?

Yes, you can get an online sildenafil or viagra prescription in Canada, but first, you need to speak with a licensed healthcare practitioner - like the experts at Felix

Once you’ve completed a short online assessment, if your practitioner believes that sildenafil is right for you (based on your health and medical history), they’ll be able to provide a prescription.

Can I buy Minoxidil online?

In Canada, you can request Minoxidil online (without the need for a prescription), through Felix.

Felix has licensed practitioners available at your convenience to do an online assessment. Plus, Felix can deliver your medication to your door - for free.

How do I get a Minoxidil prescription?

You don’t need a prescription in order to request Minoxidil online in Canada.

Just complete a short online assessment, and a healthcare practitioner from Felix can provide Minoxidil for you, as well as ship it discreetly to your home, for free.

Is Minoxidil covered by insurance?

There is no single answer for this question, because each insurance company and coverage plan will be different. We’d suggest talking with your insurance provider about whether Minoxidil is covered by your benefits plan.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is Minoxidil available over-the-counter?

Yes, Minoxidil is available over-the-counter in Canada. This means, in order to request Minoxidil online, you just need to complete a short assessment with Felix.

Our healthcare practitioners can provide Minoxidil for you, and Felix can then ship your medication discreetly to your home, at no additional cost.

Do I need an appointment to get a Minoxidil prescription in Canada?

No, there’s no need to make an appointment days or weeks in advance, or cram into busy doctor’s offices. Felix is making this process comfortable and convenient for Canadians.

Just complete an online assessment, and you can request Minoxidil from your healthcare practitioner. Felix can discreetly deliver your medication, right to your door - for free!

Can I get a Minoxidil prescription online?

Yes, you can! Felix makes this process quick and seamless for Canadians.

Just complete a short online assessment and request Minoxidil from your healthcare practitioner. They’ll be able to provide you with access to the medication.

Can I buy Finasteride online?

You must first speak with a licensed healthcare practitioner to get a prescription for Finasteride, before you can purchase the medication online.

Felix can help make this process as comfortable as possible for you. Complete an online assessment, at your convenience, and if the healthcare practitioner thinks Finasteride is right for you, they can provide a prescription.

You won’t even have to visit a pharmacy to pick it up, because Felix can deliver your medication discretely to your door, for free.

How do I get a Finasteride prescription?

In Canada, you must have a prescription from a licensed healthcare practitioner, in order to access any kind of Finasteride prescription, online or otherwise.

Felix makes it quick and seamless for you to request an online Finasteride prescription. Simply complete your online assessment, and if your healthcare practitioner believes Finasteride is the right choice for you (based on your condition and medical history), they’ll be able to write you a prescription.

‍Is Finasteride covered by insurance?

This is a question that’s better left for your insurance company, since coverage varies by company, and the package you have access to.

The good news is that if your insurance rep tells you that online Finasteride prescriptions are covered by your plan, Felix can bill your insurer directly. Plus, Felix can then ship your medication directly to your home, for free.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is Finasteride available over-the-counter?

No, Finasteride is not available over-the-counter in Canada. This means that you’ll require a prescription from a licensed healthcare practitioner in order to access this medication.

Thankfully, Felix can help. Just complete an online assessment, and one of our healthcare practitioners will be able to tell you whether Finasteride is right for you, based on your current condition and medical history.

Can I get a Finasteride prescription online?

Yes, you can get a prescription for Finasteride online in Canada, but first you’ll need to speak with a licensed healthcare practitioner, like the ones you’ll find at Felix.

If they believe that Finasteride is the right choice for you, based on your health and medical history, they’ll be able to write you a prescription.

Can I buy Doxycycline online?

The only way to buy Doxycycline online in Canada, is to first speak with a licensed healthcare practitioner.

Felix is making this process quick and seamless for Canadians. Just complete an online assessment, and if your healthcare practitioner thinks Doxycycline treatments are right for you, they’ll be able to offer you a prescription.

Plus, with Felix, your medication can be delivered discreetly to your door, for free.

How do I get a Doxycycline prescription?

In Canada, you must first get a prescription for Doxycycline, before you can purchase the medication. This means that you’ll need to speak with a licensed healthcare practitioner, like the ones at Felix.

First, complete a short online assessment. If your healthcare practitioner believes that Doxycycline is the right treatment for you, they’ll be able to write you a prescription.

Is Doxycycline covered by insurance?

It is best to ask your insurance provider since coverage may vary.

The good news is that if your insurance company does cover Doxycycline, and your healthcare practitioner at Felix believes it’s the right choice for you, they can ship your medication to you for free.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is Doxycycline available over-the-counter?

No, Doxycycline is not available over-the-counter in Canada. This means if you want online Doxycycline prescriptions, you must first speak with a licensed healthcare practitioner.

Thankfully, Felix is making this process convenient and comfortable for Canadians. Just complete an online assessment, and if your healthcare practitioner thinks an online Doxycycline prescription is right for you, they can provide you with one.

Best of all, Felix can deliver your medication right to your home, at no additional cost to you.

Do I need an appointment to get a Doxycycline prescription in Canada?

No, you won’t, because Felix is removing the need for you to sit for hours around crowded waiting rooms, or wait weeks for appointments.

Just complete an online assessment with one of our healthcare practitioners, and if they believe Doxycycline is right for you (based on your health and medical history), they can provide a prescription.

Best of all, Felix can deliver your medication right to your door, for free!

Can I get a Doxycycline prescription online?

Yes, you can get an online Doxycycline prescription, but in Canada, you must speak with a licensed healthcare practitioner who can provide prescriptions - like the experts at Felix.

Once you’ve completed an online assessment, your practitioner will be able to tell you whether Doxycycline is right for you, and if so, they’ll be able to write you a prescription.

Can I buy Cialis online?

You can’t buy Cialis pills online without a prescription, in Canada. This means that you’ll need to speak with a licensed healthcare practitioner to get a prescription.

Felix has a wonderful team of experts that are licensed to help patients with these types of conditions. Best of all, if they think Cialis is right for you, they can ship your prescription to your home for free.

How do I get a Cialis prescription?

The regulations in Canada are that you must first talk to a licensed healthcare practitioner, before you’re able to request any type of Cialis prescription.

Thankfully, you can do this through Felix, at your convenience. Just complete an online assessment, and if your healthcare practitioner believes Cialis is right for you (based on your condition and medical history), they’ll be able to write you a prescription.

Is Cialis covered by insurance?

It depends on whether your insurance company and current benefits package covers online Cialis prescriptions. You should talk to your insurance rep to see if you’re eligible for coverage.

The good news is that if you are covered by insurance, Felix can bill your insurer directly, and then ship your prescription directly to you, at no additional cost.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is Cialis available over-the-counter?

No, Cialis is not available over-the-counter in Canada.

However, you can get online Cialis prescriptions through Felix’s seamless process. Just complete an online assessment, and if your healthcare practitioner thinks that it’s the right choice for you, they can write you a prescription for Cialis online.

Plus, with Felix, you can have your medication shipped discreetly to your home, at no extra charge.

Can I get a Cialis prescription online?

In Canada, you must first speak with a licensed healthcare practitioner, before you can get an online Cialis prescription.

Felix makes this process quick and convenient for our patients. Just complete an online assessment with one of our healthcare practitioners, and they’ll be able to tell you whether they think Cialis is right for you.

Best of all, if you are given a prescription, Felix will ship your medication right to your home for free!

Can I buy Alysena online?

The only way to get Alysena online in Canada, is to first speak with a licensed healthcare practitioner, like the ones at Felix.

Save yourself the hassle of visiting a doctor’s office and complete an online assessment. If the healthcare practitioner thinks Alysena is right for you, they’ll be able to write you a prescription and ship the medication to you directly.

How do I get an Alysena prescription?

In Canada, the only way to get an Alysena prescription is to first speak with a licensed healthcare practitioner.

Felix is making this process quick and seamless for Canadians. Just complete an online assessment with one of our experts, and if they think Alysena is a good choice for your needs, they can ship your medication right to your door.

‍Is Alysena covered by insurance?

It’s best to discuss this with your insurance provider, because each person’s insurance company and individual benefits coverage will be different. For those in Ontario that are under 25 years old, OHIP+ will cover the cost of certain birth control medications.

The good news is that if you are covered for Alysena, Felix can bill your insurance directly, and have your medication shipped right to your home for free.

It's important to note that insurance coverage for medications through Felix doesn't include the cost of your assessment.

Is Alysena available over-the-counter?

No, Alysena is not available as an over-the-counter medication in Canada. You must first get a prescription from a licensed healthcare practitioner, like those at Felix.

Thankfully, Felix makes it easy to get in touch with a registered healthcare practitioner, who can provide prescriptions for Alysena online, or discuss alternative options, depending on your health and medical history.

Do I need an appointment to get an Alysena prescription in Canada?

No, you don’t need to book an appointment weeks away, or spend hours sitting around a packed waiting room to get an Alysena in Canada. Felix is making the process quick and seamless for our patients.

Just complete your online assessment with one of our experts. If they believe that Alysena is the right choice for you, based on your current condition and medical history, they’ll be able to provide a prescription for you.

Best of all, Felix can ship your medication discreetly, directly to your door. And at no additional cost.

Can I buy Viagra pills online in Canada?

You can purchase Viagra online with a prescription from a licensed healthcare practitioner, like the ones you’ll find at Felix.

We’re taking the stress and frustration out of waiting weeks for appointments or sitting around doctor’s offices for hours. Complete an online assessment at your convenience, and if your practitioner believes Viagra is the right solution for you, Felix will ship the medication to your home at no extra cost.

How do I get a Viagra prescription in Canada?

Viagra is not available over-the-counter, so you’ll need a prescription to be able to access this medication.

If you’ve been trying to figure out how to order Viagra online in Canada, your best bet is to start by talking to a healthcare practitioner at Felix. It’s a quick, seamless process.

Complete an online assessment with one of our experts, and they’ll discuss whether Viagra treatments are the right solution for you, based on your current needs and medical history.

Is Viagra covered by insurance?

Coverage of Viagra depends on your insurance provider and benefits coverage. In some cases, Viagra can be covered by insurance. Talk to your insurance company to determine whether Viagra is covered by your plan.

Thankfully, if it is, Felix can bill your insurance company directly. Then, we’ll even mail your prescription directly to your home for free!

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Do you need a prescription for Viagra?

Viagra is not available over-the-counter. Unfortunately, you do need a prescription for Viagra, in order to access the medication. Thankfully, if you’re looking to order Viagra online in Canada, Felix can help.

Just complete an online assessment with a healthcare practitioner, and if they think it’s a safe treatment option, they can provide you with a Viagra prescription.

Can I get a Viagra prescription online?

Yes, you can. If you’ve been wondering where to get Viagra tablets online in Canada, you must first talk to a licensed healthcare practitioner, like the ones you can find at Felix. They’ll be able to ensure that Viagra is the right solution for you.

Once you’ve spoken to a practitioner, if they believe Viagra treatments are right for you, they’ll write your prescription. And with Felix, you can have it delivered directly to your door.

Is tretinoin covered by insurance?

In some cases, getting tretinoin may be covered by your insurance company. You’ll need to speak to your insurance representative to see whether you’re covered to get tretinoin treatments.

The good news is that if your prescription is covered, Felix can bill your insurer directly, and then mail your medication to you at no additional cost.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is tretinoin available over-the-counter?

No, tretinoin is not available over-the-counter in Canada.

However, if you’re looking for tretinoin online in Canada, all you have to do is complete an online assessment with Felix. If the healthcare practitioner believes that tretinoin treatments are right for you, they can provide a prescription.

Can I buy tretinoin online?

You can’t purchase tretinoin creams or gels without a prescription from a licensed healthcare practitioner.

However, Felix is making this process quick and comfortable for Canadians. Just complete an online assessment with one of our experts. If they believe tretinoin treatments are a good option for you, they’ll be able to write your prescription and have the medications shipped directly to you for free.

How do I get a tretinoin prescription?

Talking to a healthcare practitioner about getting online tretinoin prescription is a seamless process when you use Felix.

All you need to do is complete an online assessment with one of our healthcare practitioners. They’ll be happy to talk with you about whether tretinoin is right for you, based on your current needs and medical history.

Do I need an appointment to get a tretinoin prescription in Canada?

No, there’s no need to book an appointment or wait around a doctor’s office to get tretinoin online.

All you have to do is complete an online assessment with Felix, at your convenience. If the healthcare practitioner believes that tretinoin is right for you, they can have your prescription shipped right to your home for free.

Can I get a tretinoin prescription online?

Yes, in Canada, you can get online tretinoin prescriptions, but first, you need to speak with a licensed healthcare practitioner, so they can ensure tretinoin is the right treatment for you.

If they believe that you could benefit from tretinoin treatments, they can write you a prescription, and with Felix, you can have your medication shipped directly to your home.

Is Retin-A covered by insurance?

This is a question that Felix can’t really answer, since each person’s insurance company and benefits package will look a little different. The best thing to do is ask your insurance provider whether Retin-A treatments are covered by your current plan.

The good news is that if they are covered, not only can Felix bill your insurer directly, but we’ll deliver your medication directly to your door, at no additional cost to you.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Can I buy Retin-A online?

You can’t buy Retin-A online in Canada without first getting a prescription from a licensed healthcare practitioner, like the experts you’ll find at Felix.

Simply complete an online assessment with one of our practitioners, and if they think Retin-A treatments could work for you, they can offer you a prescription. Plus, Felix can deliver your medication right to your home, for free.

How do I get a Retin-A prescription?

To get an online Retin-A prescription in Canada, you must first speak with a licensed healthcare practitioner. They’ll be able to offer you a prescription, if they believe it’s appropriate, based on your health and medical history.

However, you can use Felix to make the process of requesting Retin-A comfortable and convenient. Just complete an online assessment, and if your healthcare practitioner thinks Retin-A is right for you, they can write you a prescription and have it delivered directly to you.

Is Retin-A available over-the-counter?

No, Retin-A is not available over-the-counter in Canada. This means that you’ll need to speak with a licensed healthcare practitioner, in order to request online Retin-A prescriptions.

Thankfully, you can do that quickly and conveniently with Felix. Complete an online assessment, and if your practitioner believes Retin-A is a good solution for you, they can send your medication directly to your home, for free!

Do I need an appointment to get a Retin-A prescription in Canada?

There’s no reason for you to wait weeks to get an appointment with your doctor, or spend hours sitting around busy waiting rooms. Not when you have Felix in your corner.

Felix is making this process quick, seamless, and convenient for Canadians. Just complete an online assessment, and if your healthcare practitioner thinks Retin-A is right for you, they can provide a prescription.

Can I get a Retin-A prescription online?

Yes, you can get a Retin-A prescription online. In Canada, that requires you to first meet with a licensed healthcare practitioner, like the ones at Felix.

They can check to ensure that Retin-A is the right choice for you, based on your medical history. If they believe it’s the right choice for you, they can offer you an online Retin-A prescription and have it shipped right to your home.

Can I be accurately assessed for rosacea remotely?

Absolutely. The rosacea assessment you will complete via Felix requires you to upload photos of your skin for the heatlthcare practitioner to review. These photos, along with the other medical information you provide, will usually be sufficient for the practitioner to determine whether or not you are eligible for a prescription as well as craft an appropriate treatment plan.

During your assessment, the healthcare practitioner may also follow up with questions via the secure chat.

What triggers rosacea?

A trigger is anything that causes the flushing, blushing and skin changes of rosacea. Often a change in body temperature — usually getting hotter — is involved.  Rosacea may be triggered by a variety of environmental and lifestyle factors as well.

Environmental triggers could include:

  • Sun — Sun protection, especially for the face, is a must for rosacea sufferers.
  • Cold weather — Canada’s winters are not kind to those with rosacea. Dry, cold air is harsh on the skin and triggers flare-ups and flushing.
  • Hot, indoor spaces — Warm, crowded places can easily trigger a rosacea outbreak.

Lifestyle triggers could include:

  • Alcohol — Avoid or minimize alcohol as this is a common trigger. Red wine is a frequently reported culprit.
  • Spicy food — Curries and foods, dressings, or sauces made with chillies and hot or peppery spices or flavourings can trigger outbreaks.
  • Emotions — Stress is a major cause of rosacea flare-ups.
  • Skincare — Products that irritate the skin (sting or burn) including those containing alcohol and witch hazel.
  • Exercise — Heavy exercise can easily trigger rosacea symptoms.
  • Hot baths or saunas — Hot baths, showers, saunas, or hot tubs can bring on flushing.
  • Hot drinks — Very hot drinks are a sure way to feel hot and set off flushing.
Can I get a refill of my existing migraine prescription?

Yes! But you will need to transfer your current prescription to Felix.

If you already have a prescription with at least one refill remaining, you can transfer it to the Felix Pharmacy network. Please email our Customer Support team at hello@felixforyou.ca and they will be able to assist you with the transfer.

Can I get a refill of my existing allergy prescription?

Yes! But you will need to transfer your current prescription to Felix.

If you already have a prescription with at least one refill remaining, you can transfer it to the Felix Pharmacy network. Please email our Customer Support team at hello@felixforyou.ca and they will be able to assist you with the transfer.

What about side effects of allergy medication?

These medications are generally well-tolerated by most people. The benefits and risks of these treatments must be discussed with a doctor, and if you are ever having any side effects, please discuss directly with them.

Some common side effects may include, but are not limited to:

  • Oral antihistamine tablet: drowsiness, headache, abdominal pain, nausea, dry mouth/nose/throat
  • Nasal spray: headache, dizziness, nosebleeds, nasal dryness/irritation, cough, nausea or vomiting, or an increase in eye pressure.
  • Eye drops: Headache, blurred vision, eye pain or swelling, nausea, runny or stuffy nose, sore throat.
Can I get genital herpes treatment online?

Yes, with Felix you can get treatment for genital herpes online. Simply, complete a short online assessment and review treatment options. Once approved by the licensed healthcare practitioner, your medication will be shipped discretely to your door.

Felix 101
What is Felix?

Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.

It's an emergency. What do I do?

Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.

Does Felix replace my doctor?

No. Felix provides a faster, hassle-free way for you to get a prescription to certain medications but our service does not replace your primary care provider. For matters that extend beyond obtaining a prescription lifestyle medication safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about the medications you are currently using.

Can I be accurately assessed remotely?

Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialist to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.

Who can use Felix?

Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship medication outside of these provinces at this time.

Online visits
How does this visit work?

After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners. 

During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.  

In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you. 

If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.

You’ll be able to message your healthcare practitioner if you have questions about your medication or want to make changes to your treatment at any time.

How quickly will a healthcare practitioner review my online visit?

You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please email hello@felixforyou.ca and we’ll look into it.

Do I need to complete my online visit at a scheduled time?

No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

I completed my online visit. Now what?

Great, you’ve already taken the first step! Next, a healthcare practitioner will review your assessment and if necessary, will send you a link to book an online audio or video appointment with them. This appointment will help them determine the best treatment plan for you. If your healthcare practitioner thinks you will benefit from an available medication, they will write you a prescription. Our pharmacy can ship your medication to your home if you would like your medication dispensed through the Felix Pharmacy network.

Can I just get the medication and skip the online visit?

No. A prescription written by a licensed healthcare practitioner is required for all medication currently provided through Felix’s service. If you already have a prescription with at least one refill remaining, you can transfer it to the Felix Pharmacy network.

Please email our Customer Support team at hello@felixforyou.ca and they will be able to assist you with the transfer.

Does the online visit require a phone or video appointment?

Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.  

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

Shipping
Is your packaging discreet?

Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your medication shipped wherever makes sense for you as long as there is someone there to sign for it.

How much does it cost for shipping my medication?

There is currently no cost to have your medication sent to you from our Felix Pharmacy network.

What courier do you use for shipping?

Our pharmacy partners use Canada Post and/or Purolator for shipping.

What do I do if my package was returned to Felix?

We’ll contact you via email if your package is returned to us!

For most treatments, your meds will be destroyed 1 month after your fill date should you fail to respond to Felix Customer Support or contact the partner pharmacy. Temperature controlled medications may have a reduced reshipment eligibility window due to their limited shelf life, in accordance with product guidelines. All reshipments are at the discretion of a pharmacist's professional judgment.

If you require assistance with a returned package, please contact our Customer Support Team at hello@felixforyou.ca as soon as possible.

How many days do I have to notify you of an undelivered or lost package, or damaged medication?

You have 14 days from the date your tracking link was sent to notify us of an undelivered or lost package, or damaged medication.

I received an email with a tracking number but it doesn't seem to be working!

Your tracking number will be activated when the courier picks up your shipment from the pharmacy. Please allow until 6 pm the following business day, and you should then be able to see the status of your package. If the tracking number still isn’t working, please email hello@felixforyou.caand we’ll look into it.

How long will it take to get my medication?

Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.

The pharmacy will process and fill your prescription within 2-3 business days of your prescription approval date if there is nothing blocking them from doing so.

All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.

What happens if there isn’t anyone available for the delivery?

All Felix packages require a signature on delivery. If this cannot be collected, your package will be available at the closest post office for pick up. Usually, packages are available for up to 14 days after the first attempted delivery. If you don’t pick up your package within the allotted time, it will be returned to the sender, which may cause a further delay in your delivery.

When is my medication shipped?

Status updates for your prescription will appear in the Upcoming tab. You’ll be able to see if your prescription is being processed by our pharmacists or if it’s en route for delivery.


Refill schedule (drug dependent)

  • Monthly: refill is processed approx. every 20 to 23 days
  • Every 2 months: refill is processed approx. every 50 to 53 days
  • Every 3 months: refill is processed approx. every 76 to 84 days
Will I be able to receive my medication on time during the holidays?

Yes, the pharmacy will process your prescription to account for any expected delays due to the holiday season.

Do I have to be home to receive my package?

A signature upon delivery may be required.

How and when can I update my shipping address?

Your address can be updated from the Shipping tab of your account. Kindly note that any changes need to be made 48hr ahead of your refill date.

Pricing and Payment
How much is the online visit?

Felix charges a fee for the online visit, but only if and when you are approved by the healthcare practitioner. In most cases the fee is $40 but varies by treatment category. The visit fee includes a prescription valid for up to a year (depending on the condition) and on-going support from the healthcare practitioner or pharmacist.

How much will my medication cost?

It depends. Medication costs vary from treatment to treatment but will be in line with what you would pay at a pharmacy in person. You will see the estimated cost of your medication before insurance, during the online visit but will only be charged once approved. Once approved, your prescription will be sent to the pharmacy and we will process the payment and fill the prescription within one to two days.

Keep in mind that you won’t necessarily need to pay the full price yourself. If you have insurance, Felix’s partner pharmacies will bill your insurer directly. You may also be eligible for financial support in your province.

How do I change my credit card information?

Go to Billing, and you will be able to update the credit card information on file.

How much does a checkup visit cost?

The cost of the checkup visit varies by category, but in many cases there is no charge, so long as you complete your checkup visit before your current prescription expires.

Why do I see a transaction on my credit card for my denied online visit?

When you submit an online visit, we pre-authorize your credit card for the amount of the visit. When your visit is denied, we will then release that pre-authorization, however, it can take up to 3 business days for your bank to update your statement to reflect that.

Why can’t I see medication prices on the website?

While it is illegal in Canada to display market pricing for prescription medication, you will be able to see the estimated cost of medication during the online visit. The price shown is an estimation and will vary if the healthcare practitioner prescribes you a different medication, or if you have insurance or benefits coverage. All estimated prices shown during the online visit include the pharmacy fill fee based on the refill schedule of your choice.

When am I charged?

You will be charged for the online visit as soon as it is approved by the healthcare practitioner. From there, and after your prescription is activated by the pharmacy, you will be charged the medication cost for each shipment based on your chosen refill schedule. If you have provided insurance or benefits coverage details, it will be applied according to your plan.

What payment methods do you accept?

We accept all major credit cards for any aspect of your treatment not covered by insurance or other financial support

Insurance
I forgot to upload my insurance information before my first fill was charged. What can I do now?

You will find the official receipt for your medication costs within your package from the pharmacy. This receipt can be used to submit a manual claim directly to your insurance/benefits provider. Future refills will be direct-billed directly to your insurance provider, once you have uploaded your insurance information from the Billing tab of your account.

I didn’t have insurance when I first got my prescription, but now I have it. What do I do?

Go to Billing where you can add or update your insurance information on file.

Am I covered by my insurance?

Medication coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then ship your medications right to your door at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before shipping your meds.

Insurance coverage for medications through Felix doesn't include the cost of your visit.

Is the online visit covered by my insurance or provincial health plans?

A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.

Is birth control covered by OHIP in Ontario?

OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.

I uploaded my insurance information during my online visit but still see a cost for the medication in my profile.

The coverage you are eligible for will not be deducted until the pharmacy processes your refill, so the price you see in your profile is the estimated maximum medication cost before benefits. Once the pharmacy ships your meds, the actual cost will be displayed for the respective refill.

Is the medication covered by my insurance or provincial health plans?

Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered drugs here.

British Columbia: Learn more about MSP here. Search for covered drugs here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.

Nova Scotia: Learn more about MSI here. Search for covered drugs here.

Ontario: Learn more about OHIP+ here. Search for covered drugs here.

Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.

My insurance provider needs a physician to fill out a form before they will cover my medication costs. Can this be done through Felix?

Yes, but at the discretion of our medical team. Please email hello@felixforyou.ca to make a request and attach all applicable forms with the Patient / Plan member sections filled out and signed. If the healthcare practitioner agrees to complete the form, a $25 fee per page will apply.

Prescriptions
How do I change my medication after it has been prescribed?

Changing medication does legally require a new prescription as the healthcare practitioner will need to both cancel the existing prescription as well as review a health assessment of yours in the context of this different drug.
Go to Treatments, click "View details" on your prescription, and use the "Change my treatment plan" feature to submit a free follow-up visit and request a medication change with your healthcare practitioner.

How do I apply for multiple treatments?

Once you’ve created your Felix account and set up your medical profile, you can complete an online visit to any of the treatment categories you are eligible for using that same account.

How long does a prescription last?

Prescriptions written by Felix healthcare practitioners will last up to 12 months from the date of issue. Generally, your Felix prescription will contain refills for the prescribed medication. However, the amount of medication and the number of refills prescribed will ultimately be decided by the practitioner who reviews your online visit.

What other medications will become available via Felix?

We are planning to offer prescriptions for a variety of other everyday ailments. If you want to know when they become available, sign up for our mailing list by creating an account.

What is the pharmacy fill fee?

Every pharmacy charges a dispensing fee for filling prescriptions. Think of it as a service fee for knowledge and service provided by the pharmacist. If you get your medication through Felix, our pharmacy is still required to charge a fill fee and that fee is included in the price of medication that we display. A $12.00 fill fee is charged for each drug, every time you get a refill.

I already have a prescription, can I transfer it to Felix?

At this time we are not accepting external patient transfers into the Felix Pharmacy network due to capacity restrictions. We hope to have the capacity to accept your transfer soon.

I don’t want to wait to receive the backordered drug I selected, what should I do?

If your visit is still pending, we recommend you reach out to the prescribing healthcare practitioner directly as they can recommend a similar drug that isn’t backordered. If you have already been approved for a prescription for a backordered drug, a new prescription would be required to change medication. Please reach out to our support team via email at hello@felixforyou.ca or using our live chat feature.

Can I pick up my medication from my own pharmacy?

Absolutely. If you would prefer to pick up your medication from a community pharmacy of your choice instead of using free shipping through the Felix network, simply choose the “Pickup at external pharmacy” option on the checkout page of the online visit. If you would like to transfer an existing prescription to your community pharmacy, please contact hello@felixforyou.cafor assistance. Note: We cannot guarantee the prices of pharmacies outside our network.

Our Healthcare Practitioners
How do I communicate with my Felix practitioner?

Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.

What does your medical team do?

Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.

Who are the practitioners that will be reviewing my online visit?

They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).

Can I see the same Felix practitioner after my initial assessment?

You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription. 

Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.

Can you refer me to a psychiatrist or psychologist?

Felix practitioners are unable to make referrals at this time. We suggest you speak with your family doctor or local walk-in clinic.

Privacy and Security
Is this legal?

Yes! In Canada, only a licensed healthcare practitioner can write a prescription, and only a registered pharmacist can fill that prescription. We are supported by leaders in the Canadian pharmacology and specialized medical fields. Felix adheres strictly to all the regulations set forth by all applicable Colleges of Pharmacists and Colleges of Physicians and Surgeons in which we operate.

Is this safe?

Absolutely. All prescriptions obtained via Felix are provided by licensed Canadian healthcare practitioners—the same as you would get at a hospital, doctor’s office, or clinic. These practitioners do not provide prescriptions unless they deem it medically safe and appropriate to write them based on your medical profile and assessment answers. Our assessments have been crafted by the experts on our medical team. Finally, all Felix Pharmacies are provincially accredited just like any retail pharmacy.

Is my information private and secure?

Yes, your security is paramount to Felix’s mission. Personal health information provided during your medical assessment is strictly and legally confidential between you and the Felix healthcare practitioner.

Beyond that, all your account information (including the medical assessment, credit card, and shipping information, etc.) is also stored safely and securely. Felix is compliant with all federal and provincial health privacy legislation. It is our duty to protect your data with comprehensive security infrastructure and stringent data policies to ensure it stays private and secure.

Read more on our Privacy Policy.

How is my privacy protected?

Your privacy is our top priority. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. You can read our Privacy Policy for more information. 

Can I have my medical records with Felix shared with my primary care provider?

We are happy to facilitate a relase of your medical records with Felix directly to your primary care provider. Please send a request message to hello@felixforyou.caand our clinical operations team will be happy to help.

Have more questions? We’ve got answers.
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