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We offer a diverse set of prescription treatment options for all skin types and complexions.

Kate, a Felix patient
Get a custom treatment plan complete with doctor-recommended products for healthier-looking skin.

Faith, a Felix patient
Skip the trip to the pharmacy and get your treatment delivered to your door in discreet packaging.


Melasma doesn’t just affect your skin — it can impact your self-esteem, confidence, and even your mental health. Our licensed healthcare practitioners can provide personalized treatment plans designed to target your melasma symptoms and your skin’s unique needs.




Access our network of experienced healthcare practitioners across Canada.
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Dr. Kelly Anderson, MD
Medical Director


Topical prescription acne treatment is a generally safe and effective medication. However, some users experience side effects.
The most common side effect is a warm, stinging sensation on the skin directly after the medication is applied. This is often accompanied by dry and itchy skin, redness, mild peeling/scaling, and sun sensitivity. Many of these minor side effects resolve on their own, while others are easily fixed by using a moisturizer or other skin care products to counter the dryness.
Some treatments can also potentially make your acne get worse before it gets better. In most cases, this side effect is temporary and goes away after two to four weeks of use.
If you are experiencing side effects during your treatment, you can message your healthcare practitioner directly at any time. Your Felix practitioner can work with you to create a new treatment plan.
Absolutely. The acne assessment you will complete via Felix requires you to upload photos of your skin for the heatlthcare practitioner to review. These photos, along with the other medical information you provide, will usually be sufficient for the practitioner to determine whether or not you are eligible for a prescription as well as craft an appropriate treatment plan.
During your assessment, the healthcare practitioner may also follow up with questions via the secure chat.
Acne medication filled with our Felix pharmacy partners is comparable to what you'd pay at your local pharmacy. Starting at $6.52 per tube (not including the pharmacy fill fee), the price will vary based on the drug chosen, the province it is shipped to, and the refill schedule chosen.
If your healthcare practitioner believes acne medication is right for you, they can provide you with a prescription and discretely deliver your medication right to your door, at no additional cost.
Yes, with Felix you can get treatment for acne online including prescription acne medication. Just complete a short online assessment and if approved, your prescription acne medication will be shipped directly to your door for free.
After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners.
During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.
In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you.
If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.
You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.
No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account or our Contact Us page.
No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.
Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.
Treatment plans will be processed within 2-4 business days of your approval date if there is nothing blocking fulfillment.
All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.
Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.
A signature upon delivery may be required.
There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.
Treatment coverage varies greatly between different insurance plans.
The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.
Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.
A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.
Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.
For more details on provincial health plan coverage see below:
Alberta: Learn more about AHCIP here. Search for covered drugs here.
British Columbia: Learn more about MSP here. Search for covered drugs here.
Manitoba: Learn more about MHSIP here. Search for covered drugs here.
Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.
Nova Scotia: Learn more about MSI here. Search for covered drugs here.
Ontario: Learn more about OHIP+ here. Search for covered drugs here.
Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.
Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.
OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.
Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.
No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.
Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.
Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.
Anyone who is 18 years or older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.
Prescriptions written by Felix healthcare practitioners will last up to 12 months from the date of issue. Generally, your Felix prescription will contain refills for the prescribed medication. However, the amount of medication and the number of refills prescribed will ultimately be decided by the practitioner who reviews your online visit.
Changing medication does legally require a new prescription as the healthcare practitioner will need to both cancel the existing prescription as well as review a health assessment of yours in the context of this different drug.
Go to Treatments, click "View details" on your prescription, and use the "Change my treatment plan" feature to submit a free follow-up visit and request a medication change with your healthcare practitioner.
At this time we are not accepting external patient transfers into the Felix Pharmacy network due to capacity restrictions. We hope to have the capacity to accept your transfer soon.
Once you’ve created your Felix account and set up your medical profile, you can complete an online visit to any of the treatment categories you are eligible for using that same account.
Every pharmacy charges a dispensing fee for filling prescriptions. Think of it as a service fee for knowledge and service provided by the pharmacist. If you get your medication through Felix, our pharmacy is still required to charge a fill fee and that fee is included in the price of medication that we display. A $12.00 fill fee is charged for each drug, every time you get a refill.