Retin-A Tretinoin Gel Pump
Retin-A Gel, Retin-A Micro Tretinoin Gel, Retin-A Micro Tretinoin Microsphere Gel

How to get Retin-A cream/gel online in Canada

With Felix, you can get Retin-A prescribed by a licensed healthcare practitioner and delivered to your door for free.

At a glance
30g tube of cream, 30g & 50g tube of gel
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Prescribed by a Canadian healthcare professional
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What is

Retin-A is a cream or gel that includes the active ingredient tretinoin. It belongs to a family of medications called retinoids.

It’s used to help patients that are experiencing symptoms of acne (acne vulgaris).

For more resources, including a full list of the risks and benefits of Retin-A, please review the product monograph.

How does

Retin-A belongs to a group of medicines called retinoids. Retin-A works by causing your outer skin layer to grow faster, while also becoming thinner. It’s also associated with the thickening of the epidermis - the outermost of the three layers that make up the skin.

These factors help prevent a build-up of debris in the oil glands of your skin, which can cause acne to occur.

What is
used to treat?

Retin-A is primarily used for treating the symptoms of acne in patients.

This includes whiteheads, blackheads, papules, pustules, and cysts that are caused by the acne condition.

How do you take

Before applying Retin-A, you should first gently wash the skin where you plan to apply the medication with a mild, non-medicated soap. Don’t wash these areas more than twice per day.

Apply your once daily dose of Retin-A after about 20-30 minutes to ensure your skin is fully dried.

Spread a pea-sized amount of the medication across the affected areas, using a gauze swag, cotton ball, or clean fingers.

Avoid the corners of your mouth, eyes, nose, and areas with mucus membranes. Don’t use more than the intended dosage, or more than once daily.

Apply a moisturizer or a moisturizer with sunscreen that will not aggravate your acne. Sunscreen should always be used during the day.

If you have any other questions about how to use Retin-A cream or gel, you should talk to your healthcare practitioner at Felix. They’ll be able to give you any guidance that you need to use your medication safely and effectively.

How long does
last after you take it?

What are the common side effects of

The most common side effects of Retin-A include:

  • Redness
  • Swelling or irritation at the application site
  • Warmth, stinging, or burning sensations
  • Blistering - Crusting, flaking, or peeling skin
  • Temporary lightening or darkening of the skin
  • Eye irritation
  • General feeling of unwell (malaise)
  • Fever

In some rare cases, severe side effects can occur from taking Retin-A prescriptions, like allergic reactions or photosensitivity.

If these occur, you should stop taking your Retin-A treatments, and talk to your healthcare practitioner at Felix. They will be able to suggest alternative medications that may work better for you.

Who shouldn't take

While Retin-A is generally safe for use, there are a few people who should avoid using Retin-A, such as:

  • People with sensitive skin
  • People with frequent, long-stretches of sun exposure (usually due to their job duties)
  • People who have an allergy or sensitivity to Retin-A’s ingredients
  • People who are pregnant or breastfeeding, or who are planning to become pregnant or breastfeed

Retin-A can also make you more sensitive to sunburns, so it’s important to limit UV exposure and use sunscreen while using Retin-A treatments.

Always follow the directions listed with your online Retin-A prescription. If you have any additional questions, or if you think any of these conditions could apply to you, talk to your healthcare practitioner at Felix.

They’ll be able to give you any additional guidance you need to ensure you’re using your medications safely and effectively.

What happens if
is taken regularly by men?

00443794, 00443816, 02264633, 02243914

We’d love to tell you more

Health Canada regulations require us to confirm your patient status to access further information on Retin-A.
The drug identification number (DIN) is easy to find. It’ll be printed on your Retin-A packaging and the receipt from your pharmacist.

Sorry the DIN you entered is incorrect. Please verify the number and try again.

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How Felix works

Step 1

Tell us about your health

Answer a few simple questions about your health.

Step 2

Receive a treatment plan

Your healthcare practitioner will build a personalized plan just for you.

Step 3

Get your medication

We’ll deliver your medication directly to your home for free in discreet packaging.

Trusted by over 500,000 Canadians

Very easy and professional experience. Quick response from the doctor and easy ordering, billing and shipped and delivered on time. Hassle free.
Great service and products. Everything always arrived in a timely manner.
Simple, respectful, professional with good follow up and guidance, and fast service and delivery.
Best place to get birth control. No more annoying doctor visits
Within an hour . . . a doctor contacted me to make sure that particular medication was what I wanted. Doctor was friendly and knowledgeable. Within minutes . . . being confirmed my order was put through and I received my medication after 2 days.
Great service! I really appreciate being able to put my auto-refill on pause.
Easy and simple.
The best service!!! So happy I never have to try and get myself to the pharmacy anymore. This is the future!!!
The whole process of signing up with Felix, the online visit, and getting my prescription in the mail was very easy and very convenient.
Super convenient, and amazing customer service! The team always responds +++ fast and answers every question and concern. Very pleased with Felix!
Discreet, quick, very professional, and feels totally safe. This is such a convenient service and I'm a huge fan already.
Sign up was a breeze, and items shipped faster than expected. A positive, painless experience from start to finish!
Felix gets you into contact with doctors discreetly online to address personal matters that you'd rather not go to a doctor in person to see, you get the prescription best suited to your needs, and they'll deliver it to your local pharmacy or even your house!
Very quick and easy to do. Can ask the doctor any questions about the medication.
The process was a whole lot easier and faster than I imagined. And the doctor was absolutely helpful and answered relatively fast. I highly recommend Felix.
Super convenient and affordable! Much easier than having to book a doctors appointment and wait to get a prescription filled.

Other medications



  • Tretinoin
  • 25g tube of 0.01% gel, 25g tube of 0.05% gel


  • Doxycycline
  • 40mg modified release capsules, 100mg capsules or tablets; packs of 28 or 100


  • Benzoyl Peroxide/Clindamycin
  • 5% /1% GM; 45ml tubes

Frequently asked questions


Can I get a Retin-A prescription online?

Yes, you can get a Retin-A prescription online. In Canada, that requires you to first meet with a licensed healthcare practitioner, like the ones at Felix.

They can check to ensure that Retin-A is the right choice for you, based on your medical history. If they believe it’s the right choice for you, they can offer you an online Retin-A prescription and have it shipped right to your home.

Do I need an appointment to get a Retin-A prescription in Canada?

There’s no reason for you to wait weeks to get an appointment with your doctor, or spend hours sitting around busy waiting rooms. Not when you have Felix in your corner.

Felix is making this process quick, seamless, and convenient for Canadians. Just complete an online assessment, and if your healthcare practitioner thinks Retin-A is right for you, they can provide a prescription.

Is Retin-A available over-the-counter?

No, Retin-A is not available over-the-counter in Canada. This means that you’ll need to speak with a licensed healthcare practitioner, in order to request online Retin-A prescriptions.

Thankfully, you can do that quickly and conveniently with Felix. Complete an online assessment, and if your practitioner believes Retin-A is a good solution for you, they can send your medication directly to your home, for free!

How do I get a Retin-A prescription?

To get an online Retin-A prescription in Canada, you must first speak with a licensed healthcare practitioner. They’ll be able to offer you a prescription, if they believe it’s appropriate, based on your health and medical history.

However, you can use Felix to make the process of requesting Retin-A comfortable and convenient. Just complete an online assessment, and if your healthcare practitioner thinks Retin-A is right for you, they can write you a prescription and have it delivered directly to you.

Is Retin-A covered by insurance?

This is a question that Felix can’t really answer, since each person’s insurance company and benefits package will look a little different. The best thing to do is ask your insurance provider whether Retin-A treatments are covered by your current plan.

The good news is that if they are covered, not only can Felix bill your insurer directly, but we’ll deliver your medication directly to your door, at no additional cost to you.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Can I buy Retin-A online?

You can’t buy Retin-A online in Canada without first getting a prescription from a licensed healthcare practitioner, like the experts you’ll find at Felix.

Simply complete an online assessment with one of our practitioners, and if they think Retin-A treatments could work for you, they can offer you a prescription. Plus, Felix can deliver your medication right to your home, for free.

Felix 101

What is Felix?

Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.

Who can use Felix?

Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treaments outside of these provinces at this time.

Does Felix replace my doctor?

No. Felix provides a faster, hassle-free way for you to get a prescription to certain medications but our service does not replace your primary care provider. For matters that extend beyond obtaining a prescription lifestyle medication safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about the medications you are currently using.

Can I be accurately assessed remotely?

Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialist to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.

It's an emergency. What do I do?

Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.

Online Visits

How does this visit work?

After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners. 

During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.  

In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you. 

If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.

You’ll be able to message your healthcare practitioner if you have questions about your medication or want to make changes to your treatment at any time.

Do I need to complete my online visit at a scheduled time?

No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

Does the online visit require a phone or video appointment?

Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.  

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

How quickly will a healthcare practitioner review my online visit?

You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please email and we’ll look into it.

Can I just get the medication and skip the online visit?

No. A prescription written by a licensed healthcare practitioner is required for all medication currently provided through Felix’s service. If you already have a prescription with at least one refill remaining, you can transfer it to the Felix Pharmacy network.

Please email our Customer Support team at and they will be able to assist you with the transfer.

Privacy and Security

Is my information private and secure?

Yes, your security is paramount to Felix’s mission. Personal health information provided during your medical assessment is strictly and legally confidential between you and the Felix healthcare practitioner.

Beyond that, all your account information (including the medical assessment, credit card, and shipping information, etc.) is also stored safely and securely. Felix is compliant with all federal and provincial health privacy legislation. It is our duty to protect your data with comprehensive security infrastructure and stringent data policies to ensure it stays private and secure.

Read more on our Privacy Policy.

Is this legal?

Yes! In Canada, only a licensed healthcare practitioner can write a prescription, and only a registered pharmacist can fill that prescription. We are supported by leaders in the Canadian pharmacology and specialized medical fields. Felix adheres strictly to all the regulations set forth by all applicable Colleges of Pharmacists and Colleges of Physicians and Surgeons in which we operate.

Is this safe?

Absolutely. All prescriptions obtained via Felix are provided by licensed Canadian healthcare practitioners—the same as you would get at a hospital, doctor’s office, or clinic. These practitioners do not provide prescriptions unless they deem it medically safe and appropriate to write them based on your medical profile and assessment answers. Our assessments have been crafted by the experts on our medical team. Finally, all Felix Pharmacies are provincially accredited just like any retail pharmacy.

How is my privacy protected?

Your privacy is our top priority. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. You can read our Privacy Policy for more information. 


How long will it take to get my treatment?

Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.

Treatment plans will be processed within 2-3 business days of your approval date if there is nothing blocking fulfillment.

All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.

Is your packaging discreet?

Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.

Do I have to be home to receive my package?

A signature upon delivery may be required.

How much does it cost to ship my treatment?

There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.

What courier do you use for shipping?

Our pharmacy partners use Canada Post and/or Purolator for shipping.

Pricing and Payment

How much is the online visit?

Felix charges a fee for the online visit, but only if and when you are approved by the healthcare practitioner. In most cases the fee is $40 but varies by treatment category. The visit fee includes a prescription valid for up to a year (depending on the condition) and on-going support from the healthcare practitioner or pharmacist.

How much will my medication cost?

It depends. Medication costs vary from treatment to treatment but will be in line with what you would pay at a pharmacy in person. You will see the estimated cost of your medication before insurance, during the online visit but will only be charged once approved. Once approved, your prescription will be sent to the pharmacy and we will process the payment and fill the prescription within one to two days.

Keep in mind that you won’t necessarily need to pay the full price yourself. If you have insurance, Felix’s partner pharmacies will bill your insurer directly. You may also be eligible for financial support in your province.

What payment methods do you accept?

We accept all major credit cards for any aspect of your treatment not covered by insurance or other financial support

When am I charged?

You will be charged for the online visit as soon as it is approved by the healthcare practitioner. From there, and after your prescription is activated by the pharmacy, you will be charged the medication cost for each shipment based on your chosen refill schedule. If you have provided insurance or benefits coverage details, it will be applied according to your plan.


Am I covered by my insurance?

Treatment coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.

Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.

Is the online visit covered by my insurance or provincial health plans?

A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.

Is the medication covered by my insurance or provincial health plans?

Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered drugs here.

British Columbia: Learn more about MSP here. Search for covered drugs here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.

Nova Scotia: Learn more about MSI here. Search for covered drugs here.

Ontario: Learn more about OHIP+ here. Search for covered drugs here.

Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.

Is birth control covered by OHIP in Ontario?

OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.

Have more questions? We’ve got answers.
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