Care at your fingertips
Connect with licensed healthcare practitioners online who can help you manage high cholesterol.
“This is the best and easiest service I have ever used! It’s so convenient.”
Kate, a Felix patient
Personalized support
Get custom treatment recommendations with automatic refills and deliveries.
Ongoing monitoring
Receive regular check-ins and testing reminders to stay on top of your cholesterol levels.
“This is the best and easiest service I have ever used! It’s so convenient.”
Kate, a Felix patient
Stay ahead of your health
Managing high cholesterol means more than just lowering your levels — it's about taking proactive steps to protect your heart health and reduce your risk of developing other metabolic conditions in the future.
At Felix, we provide comprehensive support for high cholesterol online, including regular testing reminders, automatic deliveries, and ongoing treatment plan guidance from your healthcare practitioner. With convenient access to care, you can effectively manage your cholesterol and have a lasting impact on your long-term health.
How Felix works
Tell us about your health
Answer a few simple questions about your health and complete your lab work.
Confirm your diagnosis
Your healthcare practitioner will confirm your high cholesterol diagnosis and build a personalized treatment plan just for you.
Get your treatment
We’ll deliver everything you need directly to your home for free in discreet packaging.
Ongoing care and support
Get regular testing and unlimited access to your healthcare practitioner through chat.
What is considered high cholesterol?
In Canada, total cholesterol levels of 6.2 mmol/L or above, and LDL levels greater than 3.5 mmol/L are generally considered high, but target ranges can vary depending on age, gender, or other health variables.
Common causes of high cholesterol and how to address them
High cholesterol risk factors:
- Family history
- Age (40+)
- Elevated weight
- Liver or kidney disease
- Diabetes
- HIV/AIDS
- Hypothyroidism
- Lupus
- Sleep apnea
- Certain medications
- Unhealthy diet
- Limited physical activity
- Smoking
- Excess alcohol consumption
Signs and symptoms of high cholesterol
Effective high cholesterol prevention strategies
Common treatment and prevention strategies:
- Healthy eating habits
- Regular physical activity
- Weight management
- Quitting smoking
- Limiting alcohol
- Regular testing
- Medical treatment
- Stress management
High cholesterol doesn’t have to be scary
Trusted by over 1 million Canadians
Trusted by over 1 million Canadians
Exceptional care delivered by practitioners
Exceptional care delivered by practitioners
Access our network of experienced healthcare practitioners across Canada.
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Dr. Kelly Anderson, MD
Medical Director, Felix
Pricing
Questions about high cholesterol? We have answers
High Cholesterol
What's the difference between LDL and HDL cholesterol?
Low-density lipoprotein (LDL) is what practitioners are talking about when they refer to ‘bad cholesterol’. This type of cholesterol is the kind that causes plaque build-up in high cholesterol patients, which can lead to major health complications.
On the other hand, high-density lipoprotein (HDL) is the ‘good cholesterol’ that helps your body get rid of excess cholesterol that it doesn’t need. There is supposed to be a balance of both of these types of cholesterol in your body, which we refer to as your Total Cholesterol.
Total cholesterol in your body is supposed to be less than 200 mg/dL. When that number climbs to between 200-239, it’s considered borderline high cholesterol, and anything from 240 and above is considered high cholesterol levels.
SIDE NOTE: You’ll often hear discussions about triglycerides in relation to high cholesterol management, so it’s important to know that triglycerides are a type of fat in your blood that can increase your risks of both heart attacks and strokes; especially alongside uncontrolled high cholesterol levels.
Can Felix help me access cholesterol testing?
Yes, Felix provides testing to get a clear answer on whether you have high cholesterol levels or not.
Or, if you’ve already received a diagnosis and require high cholesterol treatment and management assistance, complete a short online assessment to begin talking to a practitioner today.
They may be able to help you access any prescription high cholesterol treatments you may need, in addition to guidance on lifestyle changes that you can naturally improve your high cholesterol levels.
Can Felix help me manage my high cholesterol?
Yes, there are a few different ways that Felix can help you with online high cholesterol support and management solutions.
Your practitioner will likely suggest a variety of potential lifestyle changes that you can make, in order to help naturally bring down your high cholesterol levels, using food choices and an increased exercise regimen.
In addition to this, if they believe it could be a beneficial part of your high cholesterol treatment and management plan, they can provide prescription high cholesterol medications to help assist you in your journey to better control your cholesterol.
Online Visits
How does the visit work?
After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners.
During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.
In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you.
If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.
You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.
Do I need to complete my online visit at a scheduled time?
No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
Does the online visit require a phone or video appointment?
Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
How quickly will a healthcare practitioner review my online visit?
You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please email hello@felixforyou.ca and we’ll look into it.
Can I just get the treatment and skip the online visit?
No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.
Shipping
How long will it take to get my treatment?
Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.
Treatment plans will be processed within 2-3 business days of your approval date if there is nothing blocking fulfillment.
All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.
Is your packaging discreet?
Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.
Do I have to be home to receive my package?
A signature upon delivery may be required.
How much does it cost to ship my treatment?
There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.
What courier do you use for shipping?
Our pharmacy partners use Canada Post and/or Purolator for shipping.
Insurance
Am I covered by my insurance?
Treatment coverage varies greatly between different insurance plans.
The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.
Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.
Is the online visit covered by my insurance or provincial health plans?
A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.
Is the medication covered by my insurance or provincial health plans?
Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.
For more details on provincial health plan coverage see below:
Alberta: Learn more about AHCIP here. Search for covered drugs here.
British Columbia: Learn more about MSP here. Search for covered drugs here.
Manitoba: Learn more about MHSIP here. Search for covered drugs here.
Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.
Nova Scotia: Learn more about MSI here. Search for covered drugs here.
Ontario: Learn more about OHIP+ here. Search for covered drugs here.
Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.
Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.
Is birth control covered by OHIP in Ontario?
OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.
Felix 101
What is Felix?
Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.
Does Felix replace my doctor?
No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.
Can I be accurately assessed remotely?
Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.
It's an emergency. What do I do?
Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.
Who can use Felix?
Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.
Our Healthcare Practitioners
How do I communicate with my Felix practitioner?
Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.
Can I see the same Felix practitioner after my initial assessment?
You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription.
Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.
Who are the practitioners that will be reviewing my online visit?
They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).
What does your medical team do?
Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.