Care at your fingertips
Connect with licensed practitioners online who can support you in managing life with prediabetes.
“This is the best and easiest service I have ever used! It’s so convenient.”
Kate, a Felix patient
Personalized treatment plans
Get custom recommendations with automatic deliveries and regular testing reminders.
Ongoing monitoring
Receive free blood glucose monitoring devices and recurring HbA1C tests to stay on top of your health.
“This is the best and easiest service I have ever used! It’s so convenient.”
Kate, a Felix patient
Stay ahead of your health
Living with prediabetes means more than just monitoring your blood sugar — it’s about taking proactive steps to reduce your risk of developing diabetes in the future, which can often feel overwhelming.
At Felix, we provide comprehensive support for prediabetes online, including regular testing reminders, automatic deliveries, and ongoing treatment plan guidance from your healthcare practitioner. With convenient access to care, managing your prediabetes can become more sustainable and have a lasting impact on your long-term health.
How Felix works
Tell us about your health
Answer a few simple questions about your health and complete your lab work.
Confirm your diagnosis
Your healthcare practitioner will confirm your prediabetes diagnosis and build a personalized plan just for you.
Get your treatment plan
We’ll deliver everything you need directly to your home for free in discreet packaging.
Ongoing care and support
Get regular testing and unlimited access to your healthcare practitioner through chat.
What is prediabetes and how does it develop?
It’s a common misconception that diabetes is a self-inflicted condition, or happens as a result of lifestyle habits alone. There’s no one singular cause of diabetes or prediabetes, and things like genetics, family history, environment, and lifestyle factors can all play a role in its development.
How prediabetes impacts your health and risk for diabetes
Signs and symptoms of prediabetes
Common signs and symptoms:
- Unusual thirst
- Frequent urination
- Sudden changes in weight
- Extreme fatigue
- Blurred vision
- Frequent infections
- Slow-healing cuts & bruises
- Numbness in hands or feet
- Erectile dysfunction
- Diabetic ketoacidosis (DKA)
Prediabetes treatment options
Common treatment options:
- Healthy eating habits
- Regular physical activity
- Blood sugar monitoring
- Weight maintenance
- Medical treatment
- Vitamins and supplements
- Stress management
Prediabetes doesn’t have to be scary
Trusted by over 1 million Canadians
Trusted by over 1 million Canadians
Exceptional care delivered by practitioners
Exceptional care delivered by practitioners
Access our network of experienced healthcare practitioners across Canada.
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Dr. Kelly Anderson, MD
Medical Director, Felix
Pricing
Frequently asked questions about prediabetes treatment & management
Prediabetes
How can I get prediabetes care online in Canada?
If you’re looking for a safe, effective way to get online prediabetes care and management assistance, then you should take your first step on a journey to better health by completing an assessment with Felix today.
Once you’ve completed your online questionnaire (it only takes a few minutes to do), one of our licensed healthcare practitioners will review your assessment and get back to you, usually within 24 hours of your submission.
They’ll be able to look over your current needs, health, medical history, lab test, and any prediabetes symptoms or warning signs you may be experiencing, in order to create a personalized prediabetes treatment plan for you.
Then, if you choose to get your prediabetes care online through Felix’s pharmacy partners, we can deliver your prediabetes treatment resources right to your doorstep - at no extra cost!
Who is eligible for Felix's Prediabetes Care program?
Patients must either reside in Ontario, Manitoba, Saskatchewan, Alberta, or British Columbia and in some cases, be a permanent resident or citizen of Canada. Patients are required to be in Canada while receiving care.
Who is eligible for Felix's Type 2 Diabetes Care program?
Patients must either reside in Ontario, Manitoba, Saskatchewan, Alberta, or British Columbia and in some cases, be a permanent resident or citizen of Canada. Patients are required to be in Canada while receiving care.
How does online prediabetes care work?
Felix is committed to providing one-on-one prediabetes care and management plans that are custom-tailored to the unique needs of each person.
Sometimes, your practitioner may need to use additional methods to help identify the causes of your prediabetes symptoms, in order to create the most effective long-term treatment plan. These additional methods could include:
- Talking about your prediabetes symptoms with your practitioner, as well as discussing different lifestyle changes that may be beneficial for your long-term health
- Labwork being done periodically in order to monitor blood sugar levels (i.e., blood testing)
- Scheduling follow-ups with your practitioner, so that they can provide you with ongoing support and guidance throughout your prediabetes management plan
SIDE NOTE: At this time, Felix does not offer any care or treatments for type 1 diabetes. We offer care for prediabetes and type 2 diabetes.
Is prediabetes treatment covered by insurance?
Unfortunately, there’s no way for Felix to answer generally whether every personal insurance company or benefits package will include coverage for prediabetes treatments, because they’ll all include a variety of unique terms.
We’d suggest that you reach out to your insurance representative directly to ask them whether your current plan offers coverage for prediabetes treatment support, prior to submitting your online assessment. This way, you can provide any applicable information to your assigned practitioner during your consultation.
If you do have coverage to get prediabetes treatments online with Felix, we’re happy to say that we can even bill your insurer directly for you, so that we can save you both the time and trouble.
The same issue arises when discussing provincial health plan coverage, because benefits for prediabetes care and management can vary widely from one province to another. What’s available in one region, may not be available in others.
You should consult your provincial database of covered medications to see what treatments are included in your area, as well as what criteria for eligibility need to be met, in order to apply.
When should someone with prediabetes start treatment support?
The sooner that you take control of your prediabetes blood sugar levels, the better it will be for your ongoing health.
Making positive lifestyle changes is a fantastic way to improve your overall health, which in turn, may assist with underlying causes of your prediabetes.
Although symptoms of prediabetes don’t often present, the sooner you start making these positive changes in your habits, the sooner you help to reduce the likelihood of these occurring at all.
What are signs that your blood sugar is too high in prediabetes?
Ahead of discussing the signs of high blood sugar levels in prediabetes, it’s important to remember that blood sugar levels can be affected by many lifestyle elements in your daily life.
Creating a meal plan that includes lots of vitamins, minerals, and healthy proteins, adding more time or frequency to your workout routines, and even reducing your alcohol intake can help prediabetes blood sugar levels and your overall health.
Prediabetes symptoms could appear either mildly, depending on how your body reacts to fluctuations in your blood sugar levels. These warning signs of prediabetes high blood sugar levels include:
- Restlessness
- Increased feelings of thirst
- Needing to urinate more often
- Drowsiness
- Loss of appetite or reduced hunger
- Unexplained weight loss
- Fatigue or weakness
- Blurred vision or vision changes
- Lightheadedness
- Flushed-looking, dry, or hot skin
- Racing heartbeat
- Weak pulse
- Stomach pain or indigestion
- Vomiting
If you start to experience any of these warning signs of prediabetes high blood sugar levels, you should let your practitioner know right away. They can suggest appropriate measures to better manage your blood sugar levels, as well as potentially help reduce your prediabetes symptoms.
What’s included in Felix’s Prediabetes Care services?
Felix can help you with prediabetes treatment support in order to better improve your health. Our team of health practitioners will be happy to help guide you through a variety of lifestyle adjustments that will help you build better daily habits, and in turn, help lead you on the path to better overall health and quality of life.
We can arrange for routine lab testing to be performed, as well. This makes it easy for you to stay on top of monitoring your prediabetes vs diabetes symptoms, and when something isn’t right, it gives you the freedom to take action right away to protect yourself.
Felix is committed to providing Canadians with consistent access to top-quality prediabetes care. With Felix in your corner, you can take back control of your health and well-being, so that you can get back to living life on your terms - the way it should be.
Is Diabetes treatment covered by insurance?
If you’re curious about whether your private insurance company offers coverage to get diabetes care online in Canada, you should reach out to your insurance representative directly to discuss whether your current benefits include treatment resources for type 2 diabetes.
The good news is that if you do have coverage, Felix can bill your insurer directly to save you the time and trouble of having to process the submission yourself.
In regards to provincial coverage, this will vary from province to province across Canada. While one province may offer coverage to get online diabetes care, many others may not provide any.
All of the coverage available through provincial health plans is also subject to strict eligibility criteria, so you’ll need to check your specific province’s coverage guidelines to see whether coverage is available and what eligibility requirements need to be met.
How long does it take for prediabetes to turn into diabetes?
It’s good to remember when discussing prediabetes in Canada that over 6 million Canadians are currently dealing with prediabetes management.
With that in mind, the primary goal with prediabetes treatment or management is to prevent it from becoming type 2 diabetes. This is done by taking steps to manage blood sugar levels, as well as lifestyle changes that can reduce the likelihood of type 2 diabetes occurring.
Although these steps can help slow or even halt the progression of type 2 diabetes in some patients, approximately 25% of people with prediabetes develop into type 2 diabetes within 5 years.
The length of time it takes prediabetes to develop into type 2 diabetes will vary from person to person, depending on a large number of factors (i.e., genetics, age, weight, diet, etc.), which is why it’s important to speak to an online diabetes informed practitioner as soon as you start to show signs of the condition presenting.
Online Visits
How does the visit work?
After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners.
During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.
In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you.
If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.
You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.
Do I need to complete my online visit at a scheduled time?
No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
Does the online visit require a phone or video appointment?
Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
How quickly will a healthcare practitioner review my online visit?
You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please email hello@felixforyou.ca and we’ll look into it.
Can I just get the treatment and skip the online visit?
No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.
Shipping
How long will it take to get my treatment?
Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.
Treatment plans will be processed within 2-3 business days of your approval date if there is nothing blocking fulfillment.
All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.
Is your packaging discreet?
Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.
Do I have to be home to receive my package?
A signature upon delivery may be required.
How much does it cost to ship my treatment?
There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.
What courier do you use for shipping?
Our pharmacy partners use Canada Post and/or Purolator for shipping.
Insurance
Am I covered by my insurance?
Treatment coverage varies greatly between different insurance plans.
The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.
Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.
Is the online visit covered by my insurance or provincial health plans?
A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.
Is the medication covered by my insurance or provincial health plans?
Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.
For more details on provincial health plan coverage see below:
Alberta: Learn more about AHCIP here. Search for covered drugs here.
British Columbia: Learn more about MSP here. Search for covered drugs here.
Manitoba: Learn more about MHSIP here. Search for covered drugs here.
Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.
Nova Scotia: Learn more about MSI here. Search for covered drugs here.
Ontario: Learn more about OHIP+ here. Search for covered drugs here.
Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.
Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.
Is birth control covered by OHIP in Ontario?
OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.
Felix 101
What is Felix?
Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.
Does Felix replace my doctor?
No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.
Can I be accurately assessed remotely?
Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.
It's an emergency. What do I do?
Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.
Who can use Felix?
Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.
Our Healthcare Practitioners
How do I communicate with my Felix practitioner?
Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.
Can I see the same Felix practitioner after my initial assessment?
You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription.
Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.
Who are the practitioners that will be reviewing my online visit?
They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).
What does your medical team do?
Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.