Access on-demand healthcare in British Columbia

Treatments prescribed online & delivered in British Columbia, Canada

Access on-demand healthcare in British Columbia

Treatment prescribed online & delivered in Canada
Free and fast shipping in BC
Licensed healthcare experts
Direct insurance billing
Trusted by 1,000,000+ Canadians

Frequently asked questions

British Columbia FAQs

How does British Columbia handle prescription drug coverage?

At this time, Felix isn’t offering referrals to specialists that exist outside of our organization. However, this might not mean you’ll have to look elsewhere to get the guidance and support you need.

You can reach many different types of practitioners through Felix’s online virtual healthcare platform in British Columbia, including a wide range of ailments and sub-ailments (i.e., birth control, weight loss, acne, PrEP treatments, migraines, etc.).

Does Felix provide a referral to see a specialist in British Columbia?

At this time, Felix isn’t offering referrals to specialists that exist outside of our organization. However, this might not mean you’ll have to look elsewhere to get the guidance and support you need.

You can reach many different types of practitioners through Felix’s online virtual healthcare platform in British Columbia, including a wide range of ailments and sub-ailments (i.e., birth control, weight loss, acne, PrEP treatments, migraines, etc.).

Is it faster to access a doctor using Felix in British Columbia?

Felix offers a benefit that many other forms of medical assistance doesn’t - access to  practitioners online in British Columbia, without the need to wait weeks for appointments, or sit around busy waiting rooms.

You can get started anytime that makes sense for you, based on your schedule, and you can submit your assessment through our secure online platform anytime of the day or night.

Once they’ve had a chance to review your request, one of our licensed healthcare professionals will usually get back to you with more information and treatment suggestions within 24 hours.

Plus, then you can get free prescription delivery in British Columbia with our pharmacy partners, so you won’t have to stand in line at the pharmacy to pick up your prescriptions either!

How can I access an online doctor in British Columbia?

An efficient way to access  a practitioner online in British Columbia is to get started with Felix today! We make the process as quick and seamless as possible for patients across BC.

Your first step towards speaking with a licensed healthcare practitioner in British Columbia is to complete your short online assessment using Felix’s chat-based online platform. Our secure online virtual healthcare platform in British Columbia is easy-to-use and accessible from anywhere that’s convenient for you.

Once you submit your assessment one of our healthcare practitioners will review your information through our online virtual healthcare platform in British Columbia, and typically, they’ll get back to you with a response within 24 hours.

Best of all, if you’re approved for medications by your assigned clinician, Felix’s pharmacy partners can deliver prescriptions in British Columbia, at no extra cost to you!

Online Visits

How does the visit work?

After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners. 

During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.  

In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you. 

If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.

You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.

Do I need to complete my online visit at a scheduled time?

No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

Does the online visit require a phone or video appointment?

Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.  

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

How quickly will a healthcare practitioner review my online visit?

You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account or our Contact Us page.

Can I just get the treatment and skip the online visit?

No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.

Shipping

How long will it take to get my treatment?

Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.

Treatment plans will be processed within 2-3 business days of your approval date if there is nothing blocking fulfillment.

All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.

Is your packaging discreet?

Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.

Do I have to be home to receive my package?

A signature upon delivery may be required.

How much does it cost to ship my treatment?

There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.

Insurance

Am I covered by my insurance?

Treatment coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.

Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.

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Is the online visit covered by my insurance or provincial health plans?

A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.

Is the medication covered by my insurance or provincial health plans?

Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered drugs here.

British Columbia: Learn more about MSP here. Search for covered drugs here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.

Nova Scotia: Learn more about MSI here. Search for covered drugs here.

Ontario: Learn more about OHIP+ here. Search for covered drugs here.

Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.‍

Is birth control covered by OHIP in Ontario?

OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.

Felix 101

What is Felix?

Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.

Does Felix replace my doctor?

No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.

Can I be accurately assessed remotely?

Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.

It's an emergency. What do I do?

Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.

Who can use Felix?

Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.

Our Healthcare Practitioners

How do I communicate with my Felix practitioner?

Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.

Can I see the same Felix practitioner after my initial assessment?

You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription. 

Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.

Who are the practitioners that will be reviewing my online visit?

They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).

What does your medical team do?

Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.

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