Felix Referral and Rewards Program

The Felix Referral and Rewards Program (the “Program”) is a loyalty program owned and administered by Felix Consolidated Group, under the terms and conditions contained herein (the “Terms”),  available through the Felix Health Inc. Platform (the “Platform”). 

The Program gives you the opportunity to earn Felix Points (“Points”) through the Platform that can be redeemed for cash savings, in accordance with these Terms. 

Participation in the Program

Program membership is free and no initial purchase is required to become a member (“Member”) of the Program. Membership is open to all individuals who:

• Have registered an account (“Account”) on the Felix Platform, and
• Are a resident of Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Ontario, or Saskatchewan, and
• Are at least 16 years of age, with parental or legal guardian consent if you are under the age of majority in your province of residence

If for any reason we believe a Member is under the age of 16, we reserve the right to request proof of age. If proof is not provided, all personal information regarding that individual may be deleted from our system and the membership of that Member will be terminated, including immediate forfeiture of all Points. You may only have one Account at any given time. 

To participate in the Program, you will need to login to your Felix Account, which can be accessed at felixforyou.ca, through the Felix mobile app, or through any other means we may devise from time to time. By creating a Felix Account, you will automatically become a Member as agreed to in the Terms of Use. The methods of participating in the Program may change from time to time.

All information pertaining to your membership in the Program, including your Points balance, can be found in the Rewards Dashboard of your Account. 

Collecting Points

Points will be earned through referrals “Referrals”. Each Member is provided with an exclusive alphanumeric referral link that can be shared with friends and family only. A successful Referral is completed when the referred individual creates a new Felix account using the provided link, and completes a single transaction, either by:

• Submitting an Assessment, as defined in the Terms of Use, or
• Making their first Shop purchase of a non-prescription product

Until 11:59 P.M. EST on November 22, 2025, for each Referral, Members will receive 10,000 Points. After November 22, 2025, For each completed Referral, Members will receive 5000 points. The referred individual will receive either their first Assessment free (excluding STI Testing), or $99 off their first Metabolic Health or Longevity Assessment, based on the first Assessment completed through their Account. All Assessments are subject to medical review by a healthcare practitioner. 

You may not distribute your Referral code for any commercial purpose, or otherwise publicize for use by the general public. Felix reserves the right to refuse to honour completed Referrals and/or terminate your participation in the Program if we suspect abuse or improper use (such as posting your Referral code to deal or coupon aggregator sites, review sites, etc.) at any time. 

The Referral code can only be used at the time of completing a transaction , and cannot be applied retrospectively.

Other Points, offers, other services, and programs may be offered to all Members or any group of Members, as decided by us. Any offer may be time limited, and may contain additional terms and conditions, which will apply in addition to these Terms. Each offer is only valid once, unless expressly stated otherwise in the Terms of the offer. We may limit quantities of products on which a single Member may earn Points. Without limiting our right to cancel your Program membership in accordance with these Terms, if you earn Points in a manner not permitted by these Terms, we may deem, in our sole discretion, any such Points to be invalid and cancel them, which will result in the removal of such Points from your Account. 

Points do not expire so long as a Member remains active. A Member will be deemed to be inactive and all accumulated points will be forfeited if that Member does not, for 12 consecutive calendar months, complete a transaction in their Account. 

Redeeming Points

To “redeem” means to use your Points to pay, or partially pay, for eligible purchases at the point of sale within your Account. Points do not reduce the value of consideration.

100 Points is equivalent to $1.00 (inclusive of HST / GST, with a specified value of $0.01 per Point) may be redeemed up to a maximum of $500 (50, 000 Points) in a single transaction. Points collected will be automatically redeemed in full on the following transaction on all eligible transactions, including one-time and recurring purchases (see “Eligible Purchases and Redemption Restrictions” for exclusions). Points will be applied up to the total amount owing, except where redemption in full would result in a remaining balance of less than $0.50 but more than $0.00. In such cases, points will be redeemed to bring the amount owing to $0.51. 

Points have no cash value and are not exchangeable for cash. Except as permitted from time to time by us, Points cannot be assigned, exchanged, purchased, or given as a gift. Points cannot be sold, traded, bartered, rented, or otherwise disposed of. Points are void if sold for cash or any other consideration.

All dollar values described in these Terms are in Canadian dollars (CAD). 

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Redemption Restrictions

Points cannot be redeemed for any of the following products: gifts with purchases, prescription medications, and any other products or services that we may specify from time to time or where prohibited by law. 

Additional Collecting and Redemption Rules

Upon the return of purchases made through the redemption of Points through the Platform, all redeemed Points will be reinstated within your Account. Assessments paid for (in whole or in part) through Points redemption will not be reinstated if treatment requests are declined. 

Our records of the number of Points collected, redeemed, or deducted are deemed accurate. If you have a concern regarding your Points balance, you must contact us and provide relevant evidence within 30 days of the transaction date. Any missing Point requests that are greater than 30 days after the transaction date will be considered forfeited. 

The number of Points displayed on your receipt or within your Account are provided for information only and may not reflect your current Points balance according to our record. To the extent permitted by law and to the extent that we are not responsible for errors in the Points balance displayed, we accept no liability for any errors in such Points balance displayed. 

If any Points are awarded to your Account in error, we reserve the right to deduct the number of Points awarded in error at any time and without notice to you. We are not obligated to honour a request to redeem Points made in error. Your participation in the Program may be terminated if in our reasonable opinion, the products purchased through redemption will be used for resale or commercial use, or have been accumulated and/or redeemed by fraudulent means or for fraudulent purposes, including self referring, in any form, or by any other means in violation of any Program or Platform Terms. In such cases, we reserve the right to refuse fulfillment of ongoing and/or future shipments, and applicable Points will be forfeited.

If your Points are redeemed by anyone other than the Account Member, you are responsible for notifying us as soon as possible. You are responsible for all redemptions made through your Account as a result of failure to safeguard your Account password.

If you choose to close your Account, you will automatically forfeit any accumulated Points and your Program membership will be deemed inactive as of the date of closure. In the event that your Account is closed by us for any reason, all Points associated with your Account will be forfeited, unless we, at our sole discretion, allow you to transfer your Points balance to a new Account. Transfer requests must be made by the Member to our customer support team within 45 days of Account closure. We reserve the right to verify the Member’s identity to ensure that Points transfer is done in accordance with the Terms.

Unless otherwise stated, Points are not transferable between Members. Should a Member become deceased or is otherwise no longer able to be a party to a binding agreement including these Terms,  the Member’s Account will be closed and any Points in the Account will be forfeited. Points are not divisible in the case of divorce or equalization of family property.

Changes to the Program

We reserve the right to restrict, suspend, or otherwise change any aspect, term or condition of the Program. We may modify all or one or more parts of these Terms at any time, including, without limitation, the following elements:

• The eligibility conditions for participating in the Program
• The manner in which a Member participates in the Program
• The manner and rate at which Points are earned, and
• The manner and rate at which Points are redeemed

In the event the Terms or any aspect of the program is restricted, suspended, or changed, we will provide you advance notice by posting the amended Terms online at https://www.felixforyou.ca/legal/referral-program-terms-conditions, and/or by sending you notice using your email or mailing address, depending on the nature of the Program change. Your continued participation in the Program following such notice will constitute your consent to any amendments to these Terms, or any other aspect of the Program. In the event that the amendment entails an increase in your obligations or a reduction in our obligations and you do not agree to such amendment, you may cancel your participation in the Program without cost or penalty. Any Points that are not redeemed after 45 days will be forfeited. 

Privacy

The Felix Privacy Policy (“Privacy Policy”) applies to the Program and is available at www.felixforyou.ca/privacy-policy or upon request. This Privacy Policy may be amended from time to time in accordance with its terms. By agreeing to these Terms, you are also agreeing to the terms of the Privacy Policy, and will undertake to review those terms, as such may be amended from time to time. 

General

By participating in the Program, you (and your parent or legal guardian on your behalf, as the case may be) agree to be bound by these Terms. These Terms may be amended from time to time at https://www.felixforyou.ca/legal/referral-program-terms-conditions; we recommend checking the Terms regularly for any updates. 

Your participation in the Program may be terminated at any time by us, at our sole discretion, including following the redemption of points. 

You are responsible for protecting and keeping your Account secure, including any associated passwords. 

We reserve the right to terminate the Program, or any part of it, at any time by providing written notice 45 days prior; written notice will be provided on our website or through other communications to Members, including via email. If the Program is terminated, you will have up to 45 days after the effective termination date to redeem any Points in your Account. After the expiry of the 45-day period, any Points that have not been redeemed will be forfeited. 

We reserve the right to sell or transfer all or part of the Program to a related company or to a third party, to merge with another entity or engage in any form of corporate, reorganization or financing transaction. In addition, the manner in which the Program is provided to you and any organizations providing offers in connection with the Program may change. Please refer to our Privacy Policy for details as to how your personal information would be handled in such cases. 

If any of the information you were required to provide when you registered for the Program changes (such as name, mailing address, email address, or phone number), you must let us know immediately, and give us your current information. We are not liable for misdirected email or mail communications, including any notices under these Terms or any consequences thereof where the information you provided to us is inaccurate, incomplete, or no longer valid.

We reserve the right to refuse to allow you or any person who wishes to become a Member subject to your Referral to join the Program for any reason in our sole discretion, including for not meeting the eligibility requirements or having a membership cancelled previously. 

We may, at any time, suspend or cancel your participation in the Program, if, in our view, you have abused any Program privilege, failed to follow these Terms, or made any misrepresentation to us or any entity associated with the Program. In the event that your participation in the Program is suspended, Points in your Account that have been accumulated as a result of an abuse of a Program privilege, failure to follow these Terms, or a misrepresentation may also be forfeited and removed from your Account. In the event that your participation in the Program is cancelled, all accumulated Points in your Account may also be forfeited and removed from your Account. 

To the extent permitted by law, by participating in the Program, you (and your parent or legal guardian on your behalf, as the case may be) agree to release and discharge us, our subsidiaries, and any other third party that may from time to time participate in the Program (whether as a Program Participant, or in an administrative, operational, or other capacity), and our, and each of their respective officers, directors, agents, representatives, successors and assigns, from any loss, liability, claim, demand, damage, or expense asserted by any person or entity relating in any way to the Program, your participation in the Program, or the redemption and use/misuse of any item obtained through your participation in the Program.

We reserve the right to withdraw or temporarily change or suspend all or part of the Program in any way, in the event of a material error, omission, technical problem, computer virus or bugs, tampering, unauthorized intervention, fraud, technical failure, or any other cause beyond our reasonable control that interferes with the proper conduct of any aspect of the Program as set out in these Terms. Any attempt to deliberately damage any associated website or to undermine the legitimate operation of the Program in any way (as we may determine in our sole discretion) could be a violation of criminal or civil laws.

Should such an attempt be made, we reserve the right to seek remedies and damages to the fullest extent permitted by law.

Our failure to exercise any of our rights, powers, or remedies in these Terms or at law, or any delay in doing so, does not constitute a waiver of those rights, powers, or remedies. The single or partial exercise of a right, power, or remedy does not prevent its subsequent exercise or the exercise of any right, power, or remedy.

Words in the singular form shall be construed to include the plural and vice versa, unless the context otherwise requires, and the word “including” means “including but not limited to”. Any dollar amounts referenced in connection with the Program of these Terms are referenced in Canadian dollars. 

Each of the provisions contained in these Terms is distinct and severable and a declaration of invalidity or unenforceability of any such provision or part thereof by a court of competent jurisdiction will not affect the validity or enforceability of any other provision of these Terms. 

Governing Law and Dispute Resolution

These Terms are governed by the laws of the province of Ontario and the federal laws applicable in Ontario, without reference to conflict of laws provisions. 

You agree that the sole and exclusive forum and remedy for any and all disputes and claims that cannot be resolved informally and that relate in any way to or arise out of the Program, shall be final and binding arbitration, except to the extent that you have in any manner infringed upon or violated or threatened to infringe upon or violate any intellectual property right of Felix, its affiliates or subsidiaries or any third party, or any privacy or publicity rights, in which case you acknowledge that arbitration is not an adequate remedy at law and that injunctive or other appropriate relief may be sought by Felix, its affiliates, subsidiaries, or the applicable third parties.