Frequently asked questions
Your calorie needs can change over time with shifts in weight, muscle mass, activity level, age, health status, and even how your body adapts to calorie intake.
However, you may consider recalculating your calorie intake when you notice changes such as:
- A change in bodyweight or body composition
- A change in activity level
- A change in health status or medications
- Feeling unusually fatigued, continuous hungry, mood changes or noticing other signs that your current needs aren’t being met
It’s important to remember that calorie calculators provide estimates. They can offer a general starting point, but do not account for your unique metabolic changes, especially as they change over time. Food type and overall lifestyle habits also play a role in long-term health.
If you’re unsure if your calorie intake is appropriate, it is best to check in with a licensed healthcare practitioner, like a registered dietitian, for personalized guidance.
Not necessarily. While tracking calories can help increase awareness of your eating habits, it isn’t required for most people to achieve better health or a sustainable weight. In many cases, focusing on food type and quality, balanced meals, and mindful eating habits can lead to longer-lasting results.
Some people may find calorie tracking helpful at first to understand portion sizes and patterns in their diet.
Calorie calculators provide estimates and should not be relied on alone. It does not account for individual differences in metabolism, body composition, or how the body adapts to changes in calorie intake over time. It’s best to check in with a licensed healthcare practitioner for personalized guidance.
Total Daily Energy Expenditure (TDEE) is the estimated number of calories your body uses each day through basic bodily functions (breathing, digestion, etc.) and physical activity.
A calorie deficit happens when you consume fewer calories than your TDEE. In theory, this gap leads your body to use stored energy to make up the difference.
Both of these concepts are approximations. TDEE calculations are based on population averages and don’t capture individual factors or shifts in metabolism, activity, and health. Because of this, calorie deficits and TDEE should be used as general guides.
The number of calories you need to maintain your weight depends on several factors, including:
- Age, sex, height
- Muscle mass
- Activity level
- Overall health
Since these factors and your body’s response to them can change over time, there isn’t a single number that applies to everyone. For many, it can be more helpful to keep track of eating patterns or signals like energy levels.
A healthcare practitioner, such as a registered dietitian, can help guide you through your caloric needs based on your health history and goals.
Yes, age can have a significant impact on your calorie needs. As people get older, changes in body composition, hormone levels, and activity patterns can affect the amount of energy the body uses at rest. This means that adults sometimes require fewer calories over time even if their weight and activity level stay the same, but often need to consume more protein in their diet.
These changes can vary widely between individuals since genetics, body composition, health conditions, and lifestyle habits can all influence how metabolism shifts with age. If you’re unsure how age-related changes may be affecting your calorie needs, it can be helpful to consult a licensed healthcare practitioner for guidance such as a registered dietitian.
Not necessarily. Calorie tracking can help some people understand portion sizes and identify patterns in their diet, but only focusing on calorie counting can become counterproductive. The types of food you eat — such as balanced meals, adequate protein, and limiting highly processed foods — often matter as much as calorie intake.
There is no single “ideal” calorie deficit that works for everyone. Maintaining deficits for a long time or maintaining a large deficit can increase the risk of muscle loss, nutrient deficiencies, and symptoms like low energy, irritability, or digestive issues. When the body is in a calorie deficit, it naturally reacts to protect itself and slow down further weight loss. Prolonged or excessive calorie restriction may also lead to rebound overeating or weight cycling. It may also result in alterations of multiple organ systems and physiological functions such as:
- Lower metabolic rate
- Impaired reproductive function
- Effects on bone and muscle health
- Increased hunger
- Altered appetite-regulating hormones
- Reduced physical activity
Additionally, calorie deficits are rarely sustainable long-term and only give you a general idea of your calorie needs. It’s often more helpful to focus on overall eating patterns and food quality/choices, such as limiting processed foods and eating adequate protein/fiber, rather than a specific number of calories, in order to support your long-term health goals.
A calorie deficit diet works by creating a gap between the energy you consume and the energy your body uses. When your body doesn’t get enough energy from food, it draws on stored energy to make up the difference. Over time, this can lead to weight loss.
Despite the common belief that weight loss is simply “calories in vs. calories out,” the process is far more complex. Many factors influence weight loss, including:
- Genetics and hormones
- Sleep quality
- Stress levels
- Health conditions and medications
- Types of foods available
- Body composition, and more.
A goal weight is a target number that a person aims to reach. On the other hand, best weight is the weight that a person can achieve and maintain while living their healthiest life. Weight management is complex because of the many factors, including biological and lifestyle factors, that influence our body size and energy needs. This is why attaining a goal weight can frequently be unrealistic. Often, our body naturally determines the weight it is healthiest at based on these factors, i.e. genetics, hormones, metabolism, sleep, health conditions, lifestyle and more. Focusing on reaching your best weight shifts the emphasis toward building sustainable habits that prioritize long-term health and overall wellbeing.
At Felix, we test 35+ essential biomarkers to monitor your heart, kidney, and liver health, vitamin and nutrient balance, inflammation and more. See all markers here.
As part of your longevity results, you’ll also receive your biological age alongside your blood biomarker lab results. We use Levine’s Phenotypic Age to calculate this, which is a measure of biological age blood markers that were developed by Dr. Morgan Levine and their colleagues.
To determine your biological age, we combine 9 common clinical biomarkers, including:
- Albumin
- Creatinine
- Glucose
- C-reactive proteins
- Several other blood cell measurements
Using a mathematical model, this information is combined along with your actual age to calculate your biological age. We also test a range of longevity biomarkers for your heart, kidney, and liver health, as well as vitamin and nutrient balances.
Together, all this information gives your practitioner the information they need to provide you with a preventative health assessment, as well as recommendations on lifestyle changes that can help you live longer and healthier.
Calorie deficits can support weight loss, but a deficit that’s too large can be unsafe. When you cut calories too drastically, your body may slow its metabolism and trigger changes, such as fatigue and increased hunger, to protect itself from what it perceives as starvation.Common signs that your calorie deficit might be too big include:
- Fatigue or low energy
- Continuous hunger
- Mood changes
- Skin, hair, or nail problems
- Digestive issues
- Feeling cold
These are signals that your body isn’t getting the calories or nutrients that it needs to function properly. Most weight loss can lead to muscle loss, but overly restrictive caloric diets can also lead to a significant increase in muscle loss and nutrient deficiencies that may impair overall health and future wellbeing. If you are experiencing any of these symptoms, please chat with your healthcare practitioner.
Not exactly. Weight regulation is much more complex than “calories in, calories out.” There are many other things like hormones, genetics, sleep, stress, activity levels, health conditions, and the types of food consumed that play a major role in how your body manages energy and weight.
It’s also important to recognize that focusing on achieving your best weight, the weight that represents what is most healthy and sustainable for your body, rather than goal weight encourages long-term health and realistic lifestyle changes that support overall wellbeing.
Not necessarily. While a calorie deficit can lead to weight loss for some people, this is mostly in the short-term. For many people it isn’t sustainable in the long-term and for many, these approaches can slow metabolism, increase hunger, and contribute to an unhealthy relationship with food. Additionally it may not be healthy for some people, like those with certain medical conditions and pregnant patients. Many breastfeeding, elderly patients and children should also be cautious about calorie deficits.
Repeated cycles of dieting and regaining weight, also known as weight cycling or “yo-yo dieting,” are often worse for overall health. Everyone’s calorie needs and body responses are different, and what works short term may not support long-term wellbeing and can alter your body’s response to calorie intake and diets in the future.
For personalized guidance on weight management, it’s best to consult a registered dietitian or healthcare practitioner rather than relying on calorie targets alone.
A calorie deficit happens when your body uses more calories than you consume. Over time, this often leads to weight loss since the body draws on stored energy to make up the difference.
However, your recommended calorie intake is highly individual and depends on many factors such as body composition, age, sex, activity level, health status, and genetics. Additionally, long-term, your body reacts to the calorie restriction and so that can also affect body size and weight loss over time. As a result, calorie deficit calculators can provide rough estimates, but they’re not perfectly accurate and should not be relied on as exact measurements.
No, calorie calculators provide rough estimates. They are based on population averages and don’t account for all the individual factors that influence weight, metabolism and your health. The body also constantly adapts to changes in calorie intake and energy output, so no calculator can perfectly predict your actual calorie needs.
The calculator uses standardized equations to estimate your resting energy expenditure (the calories your body burns at rest) and adjusts that number based on your activity level to estimate your total daily energy needs.
The same approach is used to understand how to calculate calorie deficit, by comparing the calories you consume to the energy your body uses.
A calorie deficit calculator provides an estimate of how many calories your body may need each day to maintain, lose, or gain weight based on details like age, height, weight, sex, and activity level. While it can be a helpful tool to understand how different factors influence your calorie needs, focusing on sustainable lifestyle habits is more important for long-term health.
Yes, you do. Liraglutide isn’t available over-the-counter in Canada, which means you’ll need a prescription for it from a licensed healthcare practitioner.
Thankfully, Felix is here to help. You can complete a short online assessment to determine if these types of treatments could be right for you with one of our practitioners.
Yes, liraglutide medication is available in Canada, as long as you’ve been approved to use liraglutide by a licensed healthcare practitioner - like the friendly professionals you can find at Felix.
Connecting with one of our practitioners is a quick, seamless process. Just complete a short online assessment, and they’ll typically respond to your request within 24 hours to talk about their treatment suggestions with you.
If you’re wondering “Where can I buy liraglutide?”, you’ve come to the right place, because if you’re approved for a prescription, you can order liraglutide online through Felix and our pharmacy partners.
Still need to get your online liraglutide prescription in Canada? No problem, just take a few minutes to submit your online assessment with us, and one of our practitioners will be happy to review your condition to determine if liraglutide could be beneficial for you.
Getting an online liraglutide prescription in Canada doesn’t have to be a long, difficult process. In fact, you can request a liraglutide prescription from Felix without even having to leave your home!
Complete your short assessment and submit it, whenever it’s convenient for your schedule, and one of our clinicians will get back to you as soon as they can to discuss treatment options with you.
If they think liraglutide could work well for you as part of your treatment plan, they can provide you with a prescription to buy liraglutide in Canada from Felix and our pharmacy partners.
It’s impossible for us to know the answer to this question, because your private insurance benefits won’t look the same as other patients’. Only they’ll know whether your current plan covers liraglutide.
Your best bet would be to contact your insurance provider directly, so that you can gather any applicable insurance information to provide to your Felix practitioner during the assessment process.
This way, we can provide you with direct billing (if you have coverage), to save you both the time and hassle of filing the paperwork yourself.
It's important to note that insurance coverage for medications through Felix doesn't include the cost of your assessment.
Unfortunately, not. Liraglutide injections for weight loss are not available over-the-counter in Canada, so you’ll need to get a liraglutide prescription to buy liraglutide in Canada from Felix.
You can request an online liraglutide prescription in Canada through us, all you need to do is take a few minutes to fill out and submit your secure assessment today, and one of our practitioners will get back to you as soon as they can to discuss their treatment recommendations with you.
No, there’s absolutely no reason why you need to wait weeks or months to talk to a practitioner about using liraglutide medications, not when you have Felix on your side.
It only takes a few minutes to get started filling out one of our online assessments, and you can do it anytime - day or night - on any of your digital devices (i.e. computer, tablet, phone, etc.).
You can get liraglutide prescriptions online in Canada through Felix, as long as you’re approved by one of our healthcare practitioners to use these types of treatments.
You can get started today by submitting a short online assessment, at your convenience, and one of our practitioners will usually respond to your request within 24 hours.
If it’s deemed appropriate, they’ll be able to provide you the online liraglutide prescription you need to order treatments through us or through your local pharmacy
No, gifted subscription codes purchased through Longevity testing can only be used for Complete Longevity tests.
No, home collection is a separate add-on service that can be purchased by your loved one for an additional fee.
Yes, they expire one year after the purchase date.
No, each gifted subscription code is unique and one-time use only. Share each code with only a single person.
BMI, or Body Mass Index, is a measurement that uses your height and weight to estimate whether you’re in a healthy weight range for your height. There are a variety of eligibility factors that your healthcare practitioner will assess. However at minimum, those who have a BMI over 30 or a BMI 27-30 and a medical comorbidity such as diabetes, high cholesterol, or high blood pressure is required. If you're unsure of your BMI, calculate it here.
Felix’s longevity biomarker blood tests will check your heart health, by helping to identify potential risk factors (i.e., high cholesterol) that could pose major health concerns later if left unaddressed.
Regardless of which tier you choose, all 3 tiers available in our longevity program will include heart health blood testing for these types of cardiovascular risks.
Want to get started requesting longevity biomarker blood testing from Felix? Complete your online assessment today.
In order to request a longevity blood test, you will need to chat with a practitioner. The healthcare practitioners at Felix have the knowledge and experience in order to guide you through your results and your treatment plan based on your unique needs, goals, and lifestyle.
Interested in longevity blood lab testing through Felix? Fill out your assessment today.
In most cases, biomarker blood testing is very accurate, especially when it's reviewed by your practitioner alongside other important clinical information (i.e., your medical history, etc.).
It is important to remember that in-person or at-home lab tests like biomarker testing in Canada only provide a snapshot of your current health status. Ongoing testing may be required to oversee a condition that has already presented and requires treatment or management.
The good news is, you won’t have to figure out your results on your own. Your clinician will review all your results with you once they are available.
Based on the results of your testing, your practitioner will create a custom-tailored treatment plan that could include lifestyle changes, supplements, or prescription medications that are designed to help you meet your health goals and improve or maintain your overall health.
If you’re interested in requesting blood biomarker testing through Felix, you should complete your assessment to request blood biomarker testing in Canada.
For further assistance, feel free to click the chat button in the bottom right corner of your screen to talk to one of our friendly representatives.
This really depends on the tier of blood biomarker testing that you’re choosing, because it will vary by each tier.
Felix is currently offering 3-tiers of longevity biomarker testing:
- Essentials:
- Heart and metabolic health-focused
- Includes 5+ blood biomarker testing
- Follow-up with a dedicated healthcare practitioner.
- Complete:
- Annual Complete test
- Heart, liver, kidney health, and more!
- 35+ biomarker tested
- Biological age
- Follow-up with a dedicated healthcare practitioner
- Ultimate (coming soon):
- 2 Ultimate tests per year
- Tests everything in Complete and more
- Biological age
- Follow-up with a dedicated healthcare practitioner
- Video consults to review your results
SIDE NOTE: It’s important to note that Felix’s Longevity test is available in Ontario. At-home collection for blood biomarker testing through Felix is currently only available in Ontario. If you’re interested in at-home lab testing in Ontario, you can click here to submit your health assessment, then select ‘at-home testing’ from the options listed.
There are a number of different health factors that blood marker testing demonstrates. Markers can show changes happening in your body, help diagnose or monitor conditions that are developing, evaluate and track your organ function, as well as determine how effectively treatments are working.
Some of the different longevity biomarker tests in Canada that can be performed through Felix include:
- Vitamin and mineral deficiency blood tests, such as ferritin (iron-storage levels)
- Heart health blood tests (i.e., cardiovascular risks, blood cholesterol test kits, etc.)
- Metabolic health, including diabetes and prediabetes screenings
- Kidney and liver health testing
Over all, these longevity biomarkers can provide useful insights about what your biological age is, and if there are any opportunities to further optimize your health. This can be an invaluable resource for your practitioner to provide you with a preventative health assessment that’s uniquely catered to your personalized needs.
Practitioners in Canada often use blood biomarker testing as a method to identify disease or condition indicators within your body. Blood biomarker testing can help your practitioner assess your risk for developing certain types of diseases.
These blood lab tests can empower you to take preventative measures against these conditions, as well as make early interventions if signs or symptoms begin to appear. It can also be beneficial in helping your practitioner diagnose conditions as early as possible.
Not only that, blood biomarker testing is an invaluable tool for identifying opportunities to optimize your overall health strategies and habits, so that you can maximize longevity in the future.
Together, these insights can make it easier for your practitioner to find effective short- and long-term treatment options to manage certain conditions, which could otherwise begin impacting your quality of life.
Interested in biomarker blood testing for longevity? Start your assessment today!
Interested in requesting an online Wegovy prescription in Canada from Felix? Your first step should be to complete your short online assessment, whenever it makes sense for your schedule.
One of our friendly clinicians will review your assessment and then get back to you to let you know whether they think Wegovy is a suitable treatment option for you. If so, they can offer you a prescription for Wegovy.
For patients that are trying to determine if Zepbound treatments make sense for them (based on their health and medical history), requesting an online Zepbound prescription in Canada with Felix can be a great way to determine what treatment options are best for you.
Complete an online assessment, at your convenience, and one of our practitioners will get back to you as soon as they can to go over their treatment recommendations. If they think Zepbound is the right treatment option for your needs, they’ll be able to offer you a prescription.
The first thing you’ll have to do, if you’re interested in requesting online Tirzepatide prescriptions in Canada through Felix, is to fill out a short online assessment. It can be completed anytime - day or night.
After it’s been reviewed by one of our healthcare practitioners, they’ll respond to you to discuss their recommendations. If they think Tirzepatide is the right treatment option for your unique needs, they’ll be able to write you a prescription.
If you’re interested in requesting an online semaglutide prescription in Canada through Felix, the first thing that you’ll need to do is complete a short online assessment.
It only takes a few minutes to do, and one of our practitioners will get back to you as soon as possible to review their recommendations with you. If they think that semaglutide could be beneficial to your treatment plan, they’ll be able to offer you a prescription for it.
If you’re interested in how to get an online Ozempic prescription in Canada through Felix, there are 3 simple steps to follow:
- Complete your online assessment: Start by filling out and submitting your assessment, which only takes a few minutes to do. This is where you include all your relevant health information for one of our practitioners to review.
- We’ll review your assessment: One of our healthcare clinicians will go over your assessment to determine the best course of action for your treatment plan, and then they’ll contact you to share their recommendations. Usually, they respond to you within 24 hours, and in some cases, may book a virtual consultation with you.
- Felix’s telehealth process for Ozempic prescriptions: During your assessment review, your practitioner will ask you about topics like your current medications, medical history, and the reasons why you wish to use Ozempic treatments. If they believe Ozempic makes sense and could be beneficial for you, they’ll offer you a prescription for it.
Before you can get an online prescription for Saxenda in Canada through Felix, you’ll need to get your health and medical history reviewed by one of our licensed healthcare practitioners.
Fill out your short online assessment, and if your practitioner thinks Saxenda is an appropriate treatment option for you, they can write you a prescription for it.
Are you interested in requesting an online Contrave prescription in Canada from Felix? Then the first thing you should do is fill out and submit your short online assessment for one of our practitioners to review.
If they believe that online Contrave orders could be a beneficial part of your overall treatment plan, they’ll be able to write you a prescription for it, as well as facilitate ordering your treatments (with free delivery) through our pharmacy partners across Canada.
The first thing that you should do to request an online Mounjaro prescription in Canada with Felix is complete your online assessment. It can be done anytime of day, and filled out from any digital device.
One of our practitioners will get back to you as soon as possible (typically within 24 hours) to review your assessment with you. If they believe Mounjaro is a good treatment choice for you, they can provide you with a prescription.
Yes, it’s safe to order Viagra Oral Strips online in Canada through Felix.
We ensure our treatments are authorized for sale by Health Canada, and we only provide treatments to patients that have secured a prescription from a licensed healthcare practitioner.
Felix is also happy to provide online assessments with patients across Canada to help determine if PrViagra ODF oral strips could be a beneficial treatment option for you.
PrViagra ODF is the brand name of the oral strip medication that we provide to our eligible patients in Canada.
For all intents and purposes, you could refer to these treatments as either PrViagra ODF or simply oral strips and it would be accurate.
These are an alternative to traditional Viagra medication pills, which are meant to be swallowed whole rather than dissolved within your mouth.
Orodispersible tablets or strips look like regular medications that you would swallow, but they’re designed to disintegrate in your mouth once they make contact with your saliva. This makes them extremely easy to swallow.
Alternatively, sublingual medications are designed to be specifically kept under your tongue until they dissolve, rather than just ‘in your mouth’ like orodispersible tablets.
PrViagra ODF oral strips are an orodispersible form of medication, so they’re extremely easy to use; even if you normally have difficulty taking pills.
If your BMI suggests that you have overweight or obesity, you might be considering changes to help you on your weight management journey in order to support your health.
At Felix, we offer personalized weight loss treatment plans designed to support you safely and sustainably.
Our approach combines medical treatment options (if appropriate), sustainable lifestyle choices (like diet and physical activity) with ongoing care from a Canadian healthcare practitioner to support you on your health journey.
Several factors can influence your body size and health beyond just your BMI. These factors are why BMI should always be interpreted as part of a broader health assessment.
Genetics: Your genes can affect how and where your body stores fat.
Lifestyle: Diet, physical activity, sleep and stress all play a role.
Certain health conditions or medications: Medical conditions and some medications can impact weight and stored fat.
Age and sex: Body composition often changes over time and can vary between men and women.
Race and ethnicity: Research shows that BMI doesn’t reflect body composition the same way across all groups. Factors like muscle mass, fat distribution and metabolic conditions can differ based on ethnicity. Cultural perceptions of weight and access to care may also shape someone’s experience with weight management.
BMI is a helpful screening tool, but it should always be interpreted as part of a broader health assessment—one that accounts for who you are as a whole person.
Several factors can influence your body size and health beyond just your BMI. These factors are why BMI should always be interpreted as part of a broader health assessment.
Genetics: Your genes can affect how and where your body stores fat.
Lifestyle: Diet, physical activity, sleep and stress all play a role.
Certain health conditions or medications: Medical conditions and some medications can impact weight and stored fat.
Age and sex: Body composition often changes over time and can vary between men and women.
Race and ethnicity: Research shows that BMI doesn’t reflect body composition the same way across all groups. Factors like muscle mass, fat distribution and metabolic conditions can differ based on ethnicity. Cultural perceptions of weight and access to care may also shape someone’s experience with weight management.
BMI is a helpful screening tool, but it should always be interpreted as part of a broader health assessment—one that accounts for who you are as a whole person.
BMI is a simple calculation that uses your height and weight to estimate your body fat. Remember that it is an estimate, it is not accurate in some cases and it does not diagnose health.
To calculate it in metric units, divide your weight in kilograms (kg) by your height in meters (m) squared.
For example, if you weigh 70 kg and are 1.75 m tall: 70 ÷ (1.75 × 1.75) = 22.9
To calculate it in imperial units, divide your weight in pounds (lbs) by your height in inches (in) squared, and multiply the result by 703.
For example, if you weigh 154 lbs and are 5’9" (69 inches) tall:154 ÷ (69 × 69) × 703 = 22.7
But, no need to do the math yourself. Our calculator gives you a result in seconds.
Your BMI category offers a general idea of how your weight may relate to your risk for certain health conditions.
- Underweight: Possible increased risk for nutritional deficiencies, weakened immunity and osteoporosis.
- Healthy weight: Generally associated with lower risk for most weight-related health conditions.
- Overweight: May increase risk for type 2 diabetes, heart disease and other metabolic conditions.
- Obesity: Higher likelihood of developing heart disease, diabetes, high blood pressure and certain cancers.
- Underweight: BMI below 18.5
- Healthy weight: BMI 18.5–24.9
- Overweight: BMI 25–29.9
- Obesity: BMI 30 and above
Please note that these ranges help assess potential health risks, but they don’t tell the whole story. Speaking with a healthcare provider is always recommended.
Body Mass Index (BMI) is a simple calculation that uses your height and weight to estimate your body fat. It can help categorize weight as underweight, healthy weight, overweight, or obesity.While it’s a useful screening tool, BMI doesn’t account for muscle mass, bone density, fat distribution or individual health differences. It’s designed for adults and is only one piece of your overall health picture.
Unfortunately, this is a question that can’t be answered generally, because every provincial health plan will offer different types of coverage, under different criteria for eligibility.
Some provinces may not offer any coverage to get an online prescription in Canada for a certain medication, while others may offer partial or even full coverage, under certain conditions for eligibility.
We’re happy to say that if you do have coverage to get prescriptions online from Felix in Canada, our pharmacy delivers medications at no additional cost to you.
SIDE NOTE: Your online appointment (assessment) in Canada won’t be covered by any provincial health plans. This is because Felix’s secure, chat-based assessment system is considered an asynchronous service.
At this time, Felix doesn’t provide external referrals to specialists that work outside of our organization, but this doesn’t mean that you can’t access the expertise you need with Felix. In fact, we have a wide range of practitioners that cover a number of specialties.
This provides you the comfort and freedom to access these healthcare practitioners through Felix’s already easily accessible online virtual healthcare system in Canada. If you can see on our website that Felix assists patients with your condition, our practitioners may be able to help.
Not only this, our online pharmacy partners (offering prescription delivery in Canada) are licensed and registered with the relevant provincial authority to provide all of the medications they deliver to patients for us. So, you’ll never have to worry whether your medications are safe or protected.
Using Felix is one of the fastest ways to not only access a doctor, but also potentially get an online prescription in Canada. Our online virtual healthcare system is designed to make accessing essential telehealth services as quick, accessible, and seamless as possible for you.
You can complete your online assessment on your schedule, not a practitioner’s. This way, it’s always convenient for you and doesn’t negatively impact your schedule. Not only that, you can complete your online healthcare assessment in Canada from the comfort and privacy of your own home.
Plus, with Felix’s pharmacy partners can provide delivery for treatments across Canada, at no extra cost to you.
With Felix, you can get the essential treatments you need delivered to your doorstep, in as little as 5-7 business days from the time you submit your assessment. All without visiting a doctor’s office or waiting in long lines at the pharmacy!
We have good news for you, and it’s that you can access virtual healthcare services in Canada through Felix’s secure, chat-based online assessment platform.
All you have to do to get started today is complete a short online assessment. It only takes a few minutes to complete, and once you’ve submitted it, one of our practitioners will typically respond to you within 24 hours.
They’ll be able to assess your current needs, health, and medical history. Once they can determine what they believe to be the best course of action for treatment, they’ll make suggestions that could be lifestyle-based, medication-based, or a combination of both.
When you fill out your online assessment with Felix, it only takes a few minutes to complete, and you’ll be asked to include relevant health information about your current condition, as well as your medical history.
As part of our Canadian Telehealth services for Ozempic prescriptions, one of our practitioners will determine whether they believe Ozempic makes sense for you. If they think online Ozempic are an appropriate treatment option, they can provide you with a prescription.
Then, if you’d like, our pharmacy partners can fill and prepare your Ozempic treatment (or refills) to be delivered directly to your chosen address—at no extra charge.
Absolutely, you can. Once your healthcare practitioner has determined that Ozempic is right for you, you can choose to have your treatment dispensed through Felix and our pharmacy partners can arrange to automatically send you Ozempic refills when needed.
Your practitioner may suggest doing assessments approximately every 3 months to evaluate how your treatment plan is going, as well as ensure your dosage is appropriate and working well for you.
You may be able to buy Nuvarings online in Canada through Felix, but before you can request a prescription for ring contraceptives, you’ll need to get evaluated by one of our licensed healthcare practitioners.
It only takes a few minutes to complete your online assessment through our secure platform, and then one of our clinicians will respond to your request, usually within 24 hours of its submission.
If they believe hormonal vaginal rings are the right choice for you, not only can they provide you with a prescription, but if you want, Felix’s pharmacy partners can fill and ship your rings to you at no cost!
We can even arrange ahead of time for ring refills to be delivered (discreetly) to your doorstep, before you need them. This way, you’ll always have the protection you need, when you need it.
This is just one of the ways that Felix is helping Canadians take back control of your health and quality of life, so that you can get back to living life on your terms - the way it should be.
This is a question that’s impossible for Felix to answer generally, because every private insurance company and benefits package will look a little different from one another. We’d suggest reaching out to your insurance rep directly, before you make your request with Felix.
This way, if you do have any coverage to get Nuvarings online in Canada, you can provide it to your practitioner during the assessment process, so that Felix can bill your insurer for you!
That’s right! It’s just another way we’re helping you seamlessly take back control of your health and happiness.
In regards to provincial health coverage for Nuvarings, this will vary from province-to-province, depending on where you live in Canada. What’s available for some coverage in some provinces may not be available in others.
Also, any provincial coverage will only be available to those that meet certain criteria for eligibility, so if you check your local government page for more information, you can see whether there is coverage in your area and what is required to access it.
Before you can access prescription hormonal vaginal rings online in Canada through Felix, you’ll need to get assessed by a licensed clinician, who can determine whether a ring is right for you (based on your health and medical history).
If they believe that ring contraceptives make sense for you, based on your individual needs, they can provide you with a prescription for it.
Best of all, Felix and our pharmacy partners can then fill your prescription for you and deliver your ring, at no additional cost to you! You’ll just have to pay a small initial assessment fee, as well as the cost of any prescribed medications offered by your assigned practitioner.
You may be able to buy patches online in Canada with Felix, but before you can access these types of medications, you’ll need to get assessed by a licensed healthcare practitioner, who can determine whether patches are the right treatment option for you.
If they believe patches could be right for you, based on your unique needs, they’ll be able to write you a prescription. Then, if you’d like, Felix’s pharmacy partners can fill and ship your patches directly (and discreetly) to your doorstep - at no additional cost!
This is one of the many ways that Felix is working tirelessly to help you take back control of your health and well-being, so that you can get back to living life on your terms - the way it should be.
There’s really no way for Felix to answer if patches will be covered by your existing private insurance benefits, because each company and benefits package will look somewhat differently.
Your best bet would be to reach out to your insurance representative directly, prior to submitting your request with Felix. This way, you can provide any applicable insurance coverage information to your practitioner during the assessment process.
If you do have coverage, Felix can even bill your insurer directly to save you the time and trouble!
Similarly, it’s impossible to know whether provincial health plans will include any coverage to get patches online in Canada, so you’ll have to explore your province’s individual health plans, as well as any eligibility requirements that may need to be met in order to access this coverage.
The first step towards getting a prescription for patches online in Canada with Felix is to complete your online assessment.
It only takes a few minutes to fill out, and one of our practitioners will usually get back to you with a response within 24 hours. If they believe that patches could be effective for you, based on your health, needs, and medical history, they can provide you with a prescription for them.
Best of all, Felix’s pharmacy partners can then fill and deliver your patches at no extra cost to you, anywhere in Canada! It’s just another one of the ways we’re helping Canadians take back control of their health and happiness.
If your symptoms are affecting your daily life or you're unsure how to manage new changes, it’s a good idea to reach out. Felix healthcare practitioners are trained in menopause care and can help you understand your options and build a plan that fits your needs.
Treatment plans are tailored to your health history, symptoms and goals. For most healthy people, the benefits of managing postmenopause symptoms outweigh potential risks. At Felix, our healthcare practitioners will walk you through your options and help you decide what feels right for you.
Small, steady changes can make a big difference. Staying active, eating a balanced diet, getting enough sleep and finding ways to manage stress can all help ease symptoms and support your overall health. Limiting alcohol and caffeine as well as quitting smoking are big ones.
Postmenopause begins after you’ve gone 12 months without a period. For most people, this happens around age 51, but it can vary. Once you reach postmenopause, you stay in this stage for the rest of your life.
If you’re under 45 and are noticing menopause symptoms, you may want to consider chatting with a healthcare practitioner. Felix’s menopause-trained healthcare practitioners can confirm what’s going on and discuss timely, evidence-based options.
We use only proven, Health Canada-authorised medications to treat menopause symptoms. Like any medication, there are potential risks, but our menopause-trained clinicians review your health history, explain benefits and trade-offs, and recommend a plan that suits your symptoms and lifestyle. Treatment plans at Felix are always personalized.
At Felix, healthcare practitioners may recommend further evaluation and labs to exclude other potential causes of your symptoms. Diagnosis of early menopause is mainly clinical, meaning that treatment is prescribed based on your symptoms rather than lab tests or blood work. Your practitioner will decide if tests add value.
Timing. Natural menopause averages age 51. Early menopause happens between 40–45; premature menopause occurs before 40. Earlier estrogen loss raises long-term health risks, making timely treatment important.
Irregular or skipped periods, night sweats, hot flashes, mood changes and brain fog are common. Book an assessment if these symptoms last three months and you’re under 45.
Many tests for metabolic health are covered by insurance. However, whether yours will be covered will depend on a number of factors that you’ll need to keep in mind, such as:
- The province in which you live
- The type of diabetes testing that your practitioner is suggesting
- Whether you meet the eligibility criteria to have these tests covered
- The reason why these tests are being suggested for you
- Your practitioner’s assessment of medical necessity
If you have more questions about metabolic health testing at Felix, feel free to reach out to us with your questions through the chat bubble in the bottom right corner of our Contact Us page.
Our support team is always happy to provide you with direction and guidance. This way, you can continue taking back control of your health and quality of life, so you can get back to living life on your terms - the way it should be.
Healthy living is a great way to improve your metabolic health, without the need for medications or supplements. This means eating a well-balanced diet that’s full of vitamins, minerals, and healthy proteins, as well as getting regular exercise to keep your muscles and bones strong.
In addition to this, periodic metabolic testing is a great way to catch issues as they begin to arise, before they can cause any major problems to your health.
Managing stress is another great way to help improve your metabolic health, since stress can impact a number of different parts of our daily lives. Prioritizing sleep and making sure you get enough each night is another way to help keep yourself metabolically healthy.
If you’re a smoker, quitting smoking is another way to help improve your metabolic health, as not only does it impact your appetite, but it is harmful to multiple parts of your body.
Metabolic testing could be the first step towards receiving a diabetes diagnosis, as well as identifying and addressing other conditions, such as kidney issues, thyroid irregularities, cholesterol problems, and with CMP blood tests, liver enzyme concerns.
While it will be up to your healthcare team to provide a diagnosis for any of the conditions that you may be experiencing, a basic metabolic panel test could be the best way to begin identifying major issues with your metabolic health, so they can be addressed and managed.
There’s no reason for you to need to be able to read your test results directly, since the laboratory that processes them will send the results of your testing directly back to your practitioner at Felix.
When you meet with them to discuss your results, they’ll be able to walk you through what all the results in your metabolic testing mean, as well as how you can begin to counteract any results that could be negatively impacting your metabolic health.
Together with one of our friendly practitioners, you can create a plan to get yourself back to a healthy metabolism, as well as address any other concerns that may be raised about your overall health through your metabolic testing.
How long it takes for your metabolic panel blood test results to come back will partially be determined by how busy the local facility is that will be processing your blood tests.
This can take anywhere from several hours to a few weeks, but in most cases, the results are typically available for your practitioner to review in 2-3 business days. They will reach out to you to schedule a follow-up assessment, once your results have been received.
Yes, you’ll typically be requested to fast for at least 8 hours before your full panel blood test in Canada, because then the test can accurately determine your kidney function, as well as your blood sugar and triglyceride levels.
This means no food or drink during this period of time, except for water.
It’s really simple to set yourself up for success when you’re doing at-home metabolic testing. The best way to start is to pick somewhere clean and easy-to-access to have the test done, like your living room. Find somewhere really comfortable to sit, where you know you can feel at ease.
Make sure that you have a glass of water ready to drink while the practitioner is setting up, in case you get thirsty. You may also want to have a glass of juice ready for yourself after the BMP blood test is completed.
The entire process from the time they arrive, until the time that they leave should only take between 10-15 minutes, and then you can continue on with your regular daily schedule.
The first step towards requesting metabolic testing through Felix is to let us know that you’d like to have this type of testing done. You can arrange an appointment to have a BMP blood test through our secure online platform.
Once we’ve received your assessment, your practitioner will discuss the metabolic testing process with you, as well as some tips on how to improve your metabolic health through positive lifestyle changes while you wait for your results.
Felix will arrange for the appointment with one of LifeLabs technicians, who will come to your home (at your chosen time) to administer the blood test in a safe, effective way. You will receive an email to confirm the appointment once it’s been booked, as well as call you 24 hours before the scheduled time to remind you about your upcoming BMP blood test appointment.
You also have the option to visit a lab to have the testing completed, depending on your preferences and schedule. The results can still be sent back to your practitioner at Felix for review and discussion after your metabolic health test results have been processed.
SIDE NOTE: At this time, at-home metabolic health testing is only available in Ontario.
If you’re already living with unhealthy metabolic levels, you may begin showing symptoms of poor metabolic health, which can impact your ability to enjoy life. Some of these potential symptoms of poor metabolic health include:
- Constant urination
- More frequent infections
- Blurred vision
- Sudden changes in your weight (increase or decrease)
- Unusual levels of thirst
- Erectile Dysfunction (ED)
- Cuts and bruises heal slower than normal
- Excessive fatigue or exhaustion
- Numbness in your hands or feet
Should you begin showing any symptoms of poor metabolic health, you should be sure to let your practitioner know right away, so that they can arrange for metabolic testing for you, and you can determine which areas of your metabolic health could be causing your symptoms.
You may begin showing signs or symptoms of poor metabolic health before you receive a diagnosis for it, but that won’t always be the case. Certain areas that make up metabolic health may not necessarily show any symptoms of poor metabolic health, even though it is.
For example, cholesterol is often considered a silent condition, because patients with high cholesterol may not realize they do without metabolic testing, until a major health issue arises due to their cholesterol levels.
The best way to know for sure if you’re metabolically healthy is to have metabolic testing done periodically; especially as you get older or if you begin to show any symptoms of poor metabolic health.
In some cases, a basic metabolic panel test may refer to testing that’s done to check one specific area on the metabolic spectrum of health (i.e., just blood sugars, just thyroid function), or only a portion of all the potential areas to check.
On the other hand, a comprehensive metabolic panel blood test (or CMP blood test) refers to testing that covers all of these areas needed to maintain a healthy metabolism, as well as assesses your liver function.
There are a handful of different things that a basic metabolic panel will test for, all of which play a role in staying metabolically healthy. The things metabolic testing checks for includes:
- Thyroid levels
- Blood sugar levels
- Cholesterol levels
- Kidney function
- Liver function
Metabolic health testing is incredibly important, since it offers you a uniquely comprehensive snapshot of all the key functions your body is performing related to how your body produces and uses energy.
It’s a lot more than just a single reading like checking cholesterol or blood sugar, and instead, offers practitioners a cluster of interconnected markers that allow them to gauge how efficiently these vital elements are functioning.
There are a number of reasons why this is important, including:
- Early Detection: Metabolic health testing can help you identify smaller metabolic dysfunctions (i.e., increased insulin resistance, prediabetes, etc.), before they develop into chronic issues like heart disease or type 2 diabetes.
- Health Risk Assessments: Metabolic health markers help practitioners quantify your risks for certain conditions to appear (i.e., Metabolic Syndrome), which can increase your risks of things like diabetes or cardiovascular issues occurring.
- Identifying Necessary Interventions: In addition to providing foresight into potential issues in the future, metabolic health testing provides actionable insights that you can use to improve your lifestyle habits (i.e., diet, exercise, etc.), in order to improve your overall health.
Metabolic health refers to a number of areas that impact your body’s ability to process and use the energy that you take in effectively.
Someone with a healthy metabolism will be at lower risk for issues like diabetes, as well as kidney, liver, cholesterol, and thyroid issues than someone with unhealthy metabolic levels.
Yes. With Felix, you can connect with a licensed healthcare practitioner to talk about what you’re experiencing, get a proper diagnosis and build a personalized plan that supports your needs and goals. You don’t have to navigate PMDD alone — we’re here to help you understand your symptoms, explore your options and make adjustments along the way.
If your PMS symptoms have become more severe or disruptive, it could be a sign of PMDD. PMDD symptoms tend to be more intense and often interfere with daily life. Tracking your symptoms and talking to a healthcare practitioner can help figure out what’s going on.
Yes. PMDD can share overlapping symptoms with depression, anxiety and bipolar disorder, which can make diagnosis more challenging. A thorough evaluation that includes tracking symptoms across menstrual cycles is important to tell these conditions apart.
PMDD symptoms can change over time. Some people notice that symptoms become more intense in their late 30s and 40s as they approach perimenopause, when hormone levels start to fluctuate more.
Symptoms are usually at their peak during the week before your period starts. Once menstruation begins, symptoms typically lessen or go away within a few days.
PMDD symptoms usually start one to two weeks before your period (during the luteal phase) and improve within a few days after your period begins. For many, this means symptoms last about 1–2 weeks each cycle.
There isn’t a single test to diagnose PMDD. Instead, healthcare practitioners look at your symptoms and how they relate to your menstrual cycle over time. You may be asked to track your symptoms daily for at least two menstrual cycles to help confirm the pattern.
If you believe that you’re starting to show signs of perimenopause beginning, it can be a good idea to talk to a practitioner as soon as is convenient for you.
The earlier you seek guidance from a healthcare professional, the sooner you can start finding methods that work for managing perimenopause symptoms for you.
Not everything will work for everyone, which is why Felix specializes in custom-tailored treatment plans that are designed for each individual. This way, we can help you take back control of your health sooner, so you can get back to living life on your terms - the way it should be.
There are a number of healthy lifestyle changes that may not only benefit your transition into menopause, but also may help you improve your overall health, such as:
- Quitting smoking
- Reducing alcohol intake
- Reducing or avoiding caffeine
- Getting plenty of sleep
- Increasing your calcium intake
- Maintaining a healthy body weight
- Reducing stress or anxiety triggers
You may also want to consider taking a multivitamin as a treatment for perimenopause; although this should be done with the oversight of your practitioner to ensure that you’re taking in the vitamins that suit your body and lifestyle for overall well-being.
Felix 101
Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.
Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.
Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.
No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.
Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.
Online visits
After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners.
During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.
In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you.
If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.
You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.
You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account or our Contact Us page.
No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
Great, you’ve already taken the first step! Next, a healthcare practitioner will review your assessment and if necessary, will send you a link to book an online audio or video appointment with them. This appointment will help them determine the best treatment plan for you. If your healthcare practitioner thinks you will benefit from an available medication, they will write you a prescription. Our pharmacy can ship your medication to your home if you would like your medication dispensed through the Felix Pharmacy network.
No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.
Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
Shipping
Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your medication shipped wherever makes sense for you as long as there is someone there to sign for it.
There is currently no cost to have your medication sent to you from our Felix Pharmacy network.
We’ll contact you via email if your package is returned to us!
For most treatments, your meds will be destroyed 1 month after your fill date should you fail to respond to Felix Customer Support or contact the partner pharmacy. Temperature controlled medications may have a reduced reshipment eligibility window due to their limited shelf life, in accordance with product guidelines. All reshipments are at the discretion of a pharmacist's professional judgment.
If you require assistance with a returned package, please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account or our Contact Us page.
You have 14 days from the date your tracking link was sent to notify us of an undelivered or lost package, or damaged medication.
Your tracking number will be activated when the courier picks up your shipment from the pharmacy. Please allow until 6 pm the following business day, and you should then be able to see the status of your package. If the tracking number still isn’t working, please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account or our Contact Us page and we’ll look into it.
Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.
The pharmacy will process and fill your prescription within 2-3 business days of your prescription approval date if there is nothing blocking them from doing so.
All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.
Depending on your province of residence and the treatment being dispensed, your Felix packages may require a signature on delivery. If this cannot be collected where necessary, your package will be available at the closest post office for pick up. Usually, packages are available for up to 14 days after the first attempted delivery. If you don’t pick up your package within the allotted time, it will be returned to the sender, which may cause a further delay in your delivery.
Status updates for your prescription will appear in the Upcoming tab. You’ll be able to see if your prescription is being processed by our pharmacists or if it’s en route for delivery.
Refill schedule (drug dependent)
- Monthly: refill is processed approx. every 20 to 23 days
- Every 2 months: refill is processed approx. every 50 to 53 days
- Every 3 months: refill is processed approx. every 76 to 84 days
Yes, the pharmacy will process your prescription to account for any expected delays due to the holiday season.
Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.
There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.
A signature upon delivery may be required.
Your address can be updated from the Shipping tab of your account. Kindly note that any changes need to be made 48hr ahead of your refill date.
Pricing and Payment
Felix charges a fee for the online visit. In most cases the fee is $40 but varies by treatment category. The visit fee includes a prescription valid for up to a year (depending on the condition) and on-going support from the healthcare practitioner or pharmacist.
It depends. Treatment costs vary but will be in line with what you would pay at a pharmacy in person. You will see the estimated cost of your treatment before insurance, during the online visit but will only be billed for medication costs for your prescription once it is approved and sent to our pharmacy. Once approved, your treatment and payment will be processed within one to two days.
Keep in mind that you won’t necessarily need to pay the full price yourself. If you have insurance, Felix’s partner pharmacies will bill your insurer directly. You may also be eligible for financial support in your province.
Go to Billing, and you will be able to update the credit card information on file.
The cost of the checkup visit varies by category, but in many cases there is no charge, so long as you complete your checkup visit before your current prescription expires.
Yes, the visit fee is charged when you submit your visit and is generally refunded if the visit is denied by your healthcare practitioner.
Exceptions apply: Weight Loss visit fees are refunded only if you are deemed clinically ineligible. Visit fees for Diagnostic categories (Metabolic Health, STIs) and Menopause are non-refundable. For these complex health categories, the visit fee covers the practitioner's time to review your medical assessment, issuing a lab requisition, reviewing your lab results with you, and making a diagnosis if applicable.
While it is illegal in Canada to display market pricing for prescription medication, you will be able to see the estimated cost of medication during the online visit. The price shown is an estimation and will vary if the healthcare practitioner prescribes you a different medication, or if you have insurance or benefits coverage. All estimated prices shown during the online visit include the pharmacy fill fee based on the refill schedule of your choice.
We accept all major credit cards for any aspect of your treatment not covered by insurance or other financial support
Insurance
You will find the official receipt for your medication costs within your package from the pharmacy. This receipt can be used to submit a manual claim directly to your insurance/benefits provider. Future refills will be direct-billed directly to your insurance provider, once you have uploaded your insurance information from the Billing tab of your account.
Go to Billing where you can add or update your insurance information on file.
Medication coverage varies greatly between different insurance plans.
The good news is that if you are covered, Felix can bill your insurer directly, and then ship your medications right to your door at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before shipping your meds.
Insurance coverage for medications through Felix doesn't include the cost of your visit.
A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.
OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.
The coverage you are eligible for will not be deducted until the pharmacy processes your refill, so the price you see in your profile is the estimated maximum medication cost before benefits. Once the pharmacy ships your meds, the actual cost will be displayed for the respective refill.
Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.
For more details on provincial health plan coverage see below:
Alberta: Learn more about AHCIP here. Search for covered drugs here.
British Columbia: Learn more about MSP here. Search for covered drugs here.
Manitoba: Learn more about MHSIP here. Search for covered drugs here.
Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.
Nova Scotia: Learn more about MSI here. Search for covered drugs here.
Ontario: Learn more about OHIP+ here. Search for covered drugs here.
Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.
Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.
Yes, but at the discretion of our medical team. Please submit your insurance request form here. If the healthcare practitioner agrees to complete the form, a $35 fee per insurance form will apply.
Read more here for full details about the Insurance Special Authorization Form process.
If you run into any issues, please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account or our Contact Us page.
Treatment coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the information associated with your treatment.
For more details on provincial health plan coverage see below:
Alberta: Learn more about AHCIP here. Search for covered treatments here.
British Columbia: Learn more about MSP here. Search for covered treatments here.
Manitoba: Learn more about MHSIP here. Search for covered drugs here.
Newfoundland and Labrador: Learn more about MCP here. Search for covered treatments here.
Nova Scotia: Learn more about MSI here. Search for covered treatments here.
Ontario: Learn more about OHIP+ here. Search for covered treatments here.
Prince Edward Island: Learn more about Health PEI here. Search for covered treatments here.
Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered treatments here.
Treatment coverage varies greatly between different insurance plans.
The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.
Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.
Prescriptions
Changing medication does legally require a new prescription as the healthcare practitioner will need to both cancel the existing prescription as well as review a health assessment of yours in the context of this different drug.
Go to Treatments, click "View details" on your prescription, and use the "Change my treatment plan" feature to submit a free follow-up visit and request a medication change with your healthcare practitioner.
Once you’ve created your Felix account and set up your medical profile, you can complete an online visit to any of the treatment categories you are eligible for using that same account.
Prescriptions written by Felix healthcare practitioners will last up to 12 months from the date of issue. Generally, your Felix prescription will contain refills for the prescribed medication. However, the amount of medication and the number of refills prescribed will ultimately be decided by the practitioner who reviews your online visit.
We are planning to offer prescriptions for a variety of other everyday ailments. If you want to know when they become available, sign up for our mailing list by creating an account.
Every pharmacy charges a dispensing fee for filling prescriptions. Think of it as a service fee for knowledge and service provided by the pharmacist. If you get your medication through Felix, our pharmacy is still required to charge a fill fee and that fee is included in the price of medication that we display. A $12.00 fill fee is charged for each drug, every time you get a refill.
At this time we are not accepting external patient transfers into the Felix Pharmacy network due to capacity restrictions. We hope to have the capacity to accept your transfer soon.
If your visit is still pending, we recommend you reach out to the prescribing healthcare practitioner directly as they can recommend a similar drug that isn’t backordered. If you have already been approved for a prescription for a backordered drug, a new prescription would be required to change medication. Please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account or our Contact Us page and we’ll look into it.
Absolutely. If you would prefer to pick up your medication from a community pharmacy of your choice instead of using free shipping through the Felix network, simply choose the “Pickup at external pharmacy” option on the checkout page of the online visit.
If you would like to transfer an existing prescription to your community pharmacy, please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account or our Contact Us page, so we can provide the correct, pharmacy specific, transfer out instructions.
Note: We cannot guarantee the prices of pharmacies outside our network.
Our Healthcare Practitioners
Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.
Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.
They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).
You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription.
Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.
Felix practitioners are unable to make referrals at this time. We suggest you speak with your family doctor or local walk-in clinic.
Privacy and Security
Yes! In Canada, only a licensed healthcare practitioner can write a prescription, and only a registered pharmacist can fill that prescription. We are supported by leaders in the Canadian pharmacology and specialized medical fields. Felix adheres strictly to all the regulations set forth by all applicable Colleges of Pharmacists and Colleges of Physicians and Surgeons in which we operate.
Absolutely. All prescriptions obtained via Felix are provided by licensed Canadian healthcare practitioners—the same as you would get at a hospital, doctor’s office, or clinic. These practitioners do not provide prescriptions unless they deem it medically safe and appropriate to write them based on your medical profile and assessment answers. Our assessments have been crafted by the practitioners on our medical team. Finally, all Felix Pharmacies are provincially accredited just like any retail pharmacy.
Yes, your security is paramount to Felix’s mission. Personal health information provided during your medical assessment is strictly and legally confidential between you and the Felix healthcare practitioner.
Beyond that, all your account information (including the medical assessment, credit card, and shipping information, etc.) is also stored safely and securely. Felix is compliant with all federal and provincial health privacy legislation. It is our duty to protect your data with comprehensive security infrastructure and stringent data policies to ensure it stays private and secure.
Read more on our Privacy Policy.
Your privacy is our top priority. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. You can read our Privacy Policy for more information.
We are happy to facilitate a release of your medical records with Felix to your primary care provider. Please send a request message through the chat bubble in the bottom right corner of your account or our Contact Us page, and our clinical operations team will be happy to help.