Frequently asked questions

Many tests for metabolic health are covered by insurance. However, whether yours will be covered will depend on a number of factors that you’ll need to keep in mind, such as:

• The province in which you live
• The type of diabetes testing that your practitioner is suggesting
• Whether you meet the eligibility criteria to have these tests covered
• The reason why these tests are being suggested for you
• Your practitioner’s assessment of medical necessity

If you have more questions about metabolic health testing at Felix, feel free to reach out to us with your questions through the chat bubble in the bottom right corner of our Contact Us page.

Our support team is always happy to provide you with direction and guidance. This way, you can continue taking back control of your health and quality of life, so you can get back to living life on your terms - the way it should be.

‍

Healthy living is a great way to improve your metabolic health, without the need for medications or supplements. This means eating a well-balanced diet that’s full of vitamins, minerals, and healthy proteins, as well as getting regular exercise to keep your muscles and bones strong.

In addition to this, periodic metabolic testing is a great way to catch issues as they begin to arise, before they can cause any major problems to your health.

Managing stress is another great way to help improve your metabolic health, since stress can impact a number of different parts of our daily lives. Prioritizing sleep and making sure you get enough each night is another way to help keep yourself metabolically healthy.

If you’re a smoker, quitting smoking is another way to help improve your metabolic health, as not only does it impact your appetite, but it is harmful to multiple parts of your body.

Metabolic testing could be the first step towards receiving a diabetes diagnosis, as well as identifying and addressing other conditions, such as kidney issues, thyroid irregularities, cholesterol problems, and with CMP blood tests, liver enzyme concerns.

While it will be up to your healthcare team to provide a diagnosis for any of the conditions that you may be experiencing, a basic metabolic panel test could be the best way to begin identifying major issues with your metabolic health, so they can be addressed and managed.

‍

There’s no reason for you to need to be able to read your test results directly, since the laboratory that processes them will send the results of your testing directly back to your practitioner at Felix.

When you meet with them to discuss your results, they’ll be able to walk you through what all the results in your metabolic testing mean, as well as how you can begin to counteract any results that could be negatively impacting your metabolic health.

Together with one of our friendly practitioners, you can create a plan to get yourself back to a healthy metabolism, as well as address any other concerns that may be raised about your overall health through your metabolic testing.

‍

How long it takes for your metabolic panel blood test results to come back will partially be determined by how busy the local facility is that will be processing your blood tests.

This can take anywhere from several hours to a few weeks, but in most cases, the results are typically available for your practitioner to review in 2-3 business days. They will reach out to you to schedule a follow-up assessment, once your results have been received.

‍

Yes, you’ll typically be requested to fast for at least 8 hours before your full panel blood test in Canada, because then the test can accurately determine your kidney function, as well as your blood sugar and triglyceride levels.

This means no food or drink during this period of time, except for water.

‍

It’s really simple to set yourself up for success when you’re doing at-home metabolic testing. The best way to start is to pick somewhere clean and easy-to-access to have the test done, like your living room. Find somewhere really comfortable to sit, where you know you can feel at ease.

Make sure that you have a glass of water ready to drink while the practitioner is setting up, in case you get thirsty. You may also want to have a glass of juice ready for yourself after the BMP blood test is completed.

The entire process from the time they arrive, until the time that they leave should only take between 10-15 minutes, and then you can continue on with your regular daily schedule.

‍

The first step towards requesting metabolic testing through Felix is to let us know that you’d like to have this type of testing done. You can arrange an appointment to have a BMP blood test through our secure online platform.

Once we’ve received your assessment, your practitioner will discuss the metabolic testing process with you, as well as some tips on how to improve your metabolic health through positive lifestyle changes while you wait for your results.

Felix will arrange for the appointment with one of LifeLabs technicians, who will come to your home (at your chosen time) to administer the blood test in a safe, effective way. You will receive an email to confirm the appointment once it’s been booked, as well as call you 24 hours before the scheduled time to remind you about your upcoming BMP blood test appointment.

You also have the option to visit a lab to have the testing completed, depending on your preferences and schedule. The results can still be sent back to your practitioner at Felix for review and discussion after your metabolic health test results have been processed.

‍SIDE NOTE: At this time, at-home metabolic health testing is only available in Ontario.

If you’re already living with unhealthy metabolic levels, you may begin showing symptoms of poor metabolic health, which can impact your ability to enjoy life. Some of these potential symptoms of poor metabolic health include:

• Constant urination
• More frequent infections
• Blurred vision
• Sudden changes in your weight (increase or decrease)
• Unusual levels of thirst
• Erectile Dysfunction (ED)
• Cuts and bruises heal slower than normal
• Excessive fatigue or exhaustion
• Numbness in your hands or feet

Should you begin showing any symptoms of poor metabolic health, you should be sure to let your practitioner know right away, so that they can arrange for metabolic testing for you, and you can determine which areas of your metabolic health could be causing your symptoms.

You may begin showing signs or symptoms of poor metabolic health before you receive a diagnosis for it, but that won’t always be the case. Certain areas that make up metabolic health may not necessarily show any symptoms of poor metabolic health, even though it is.

For example, cholesterol is often considered a silent condition, because patients with high cholesterol may not realize they do without metabolic testing, until a major health issue arises due to their cholesterol levels.

The best way to know for sure if you’re metabolically healthy is to have metabolic testing done periodically; especially as you get older or if you begin to show any symptoms of poor metabolic health.

‍

In some cases, a basic metabolic panel test may refer to testing that’s done to check one specific area on the metabolic spectrum of health (i.e., just blood sugars, just thyroid function), or only a portion of all the potential areas to check.

On the other hand, a comprehensive metabolic panel blood test (or CMP blood test) refers to testing that covers all of these areas needed to maintain a healthy metabolism, as well as assesses your liver function.

‍

There are a handful of different things that a basic metabolic panel will test for, all of which play a role in staying metabolically healthy. The things metabolic testing checks for includes:

• Thyroid levels
• Blood sugar levels
• Cholesterol levels
• Kidney function
• Liver function

Metabolic health testing is incredibly important, since it offers you a uniquely comprehensive snapshot of all the key functions your body is performing related to how your body produces and uses energy.

It’s a lot more than just a single reading like checking cholesterol or blood sugar, and instead, offers practitioners a cluster of interconnected markers that allow them to gauge how efficiently these vital elements are functioning.

There are a number of reasons why this is important, including:

• Early Detection: Metabolic health testing can help you identify smaller metabolic dysfunctions (i.e., increased insulin resistance, prediabetes, etc.), before they develop into chronic issues like heart disease or type 2 diabetes.
• Health Risk Assessments: Metabolic health markers help practitioners quantify your risks for certain conditions to appear (i.e., Metabolic Syndrome), which can increase your risks of things like diabetes or cardiovascular issues occurring.
• Identifying Necessary Interventions: In addition to providing foresight into potential issues in the future, metabolic health testing provides actionable insights that you can use to improve your lifestyle habits (i.e., diet, exercise, etc.), in order to improve your overall health.

Metabolic health refers to a number of areas that impact your body’s ability to process and use the energy that you take in effectively.

Someone with a healthy metabolism will be at lower risk for issues like diabetes, as well as kidney, liver, cholesterol, and thyroid issues than someone with unhealthy metabolic levels.

‍

If you believe that you’re starting to show signs of perimenopause beginning, it can be a good idea to talk to a practitioner as soon as is convenient for you.

The earlier you seek guidance from a healthcare professional, the sooner you can start finding methods that work for managing perimenopause symptoms for you.

Not everything will work for everyone, which is why Felix specializes in custom-tailored treatment plans that are designed for each individual. This way, we can help you take back control of your health sooner, so you can get back to living life on your terms - the way it should be.

There are a number of healthy lifestyle changes that may not only benefit your transition into menopause, but also may help you improve your overall health, such as:

• Quitting smoking
• Reducing alcohol intake
• Reducing or avoiding caffeine
• Getting plenty of sleep
• Increasing your calcium intake
• Maintaining a healthy body weight
• Reducing stress or anxiety triggers

You may also want to consider taking a multivitamin as a treatment for perimenopause; although this should be done with the oversight of your practitioner to ensure that you’re taking in the vitamins that suit your body and lifestyle for overall well-being.

Yes, it is. Some people may find that their appetite changes during hormonal fluctuations, which can lead to changes in eating habits that lead to weight gain.

Also, due to these hormonal changes, your body’s insulin and metabolism levels can be affected, which may also contribute to increased weight.

In regards to fat distribution in your body, lower estrogen levels can cause your body to shift where it’s storing fat. Where before perimenopause it may have been more evenly distributed, during perimenopause fat may begin accumulating more around the abdomen.

This is often referred to as ‘menopause belly’ or ‘worry waist’, and it can occur without your weight even changing drastically. You should be mindful of excess visceral fat accumulation, as it can lead to health concerns due to fat being stored around your organs.

The only way to get more information about that kind of change in your body would be to talk to your practitioner. If you’re in your 40’s, they may suggest that due to your age it’s natural that your periods are becoming irregular.

Even women 35 or under can face perimenopause, depending on their individual genetics, lifestyle, health, and biology.

‍Talking to a licensed healthcare practitioner from Felix will give you the guidance and direction to understand the potential causes of these changes in your body, as well as the best methods for dealing with them.

It doesn’t necessarily work this way for everyone, but due to fluctuating estrogen levels, it can begin to affect your period in ways other than making it stop occurring.

In some cases, women may notice that perimenopause causes longer or shorter periods that occur more randomly, or that their periods skip a month or two and then return as normal for a while. It can also cause heavier periods or spotting in between periods, depending on your individual biology, genetics, health, and other factors like lifestyle.

There’s no single one-size-fits-all approach to managing perimenopause, because everyone’s experience is going to be unique.

Our practitioners are skilled at helping identify the specific perimenopause symptoms that you’re facing, so that they can work with you to create a personalized plan that fits both your needs and your lifestyle.

Yes, perimenopause can cause symptoms like these, due to fluctuating hormone levels in your body.

When you begin facing mood swings, anxiety, or depression due to perimenopause, it’s a good idea to talk to your practitioner from Felix about these feelings. They can help suggest resources to assist you in managing and coping with these feelings.

A complete cessation of periods is usually a sign that perimenopause is coming to an end, since the diagnosis of menopause is that periods have stopped for a total of 1 year.

Although it’s important to remember that some women will have periods halt for months at a time and then begin again, which is why perimenopause can last for several years for some people.

‍

Perimenopause is the first stage in the menopausal transition, when hormone levels in your body start to fluctuate.

When periods stop occurring for 1 year, you’re considered having reached the menopause stage, which means perimenopause is over.

If you were born with ovaries, these are all natural life stages for you to go through as you age.

Typically, the first sign of perimenopause that you’ll notice is that your periods will begin to change from the way they’ve regularly appeared for you in the past.

This could mean that your menstrual cycle doesn’t start at the same time each month, or it could mean that perimenopause causes shorter or longer periods that occur sporadically. It can also change the flow of your period, making it heavier or lighter than usual.

‍

Perimenopause can last for shorter periods of time (i.e., 1 year at minimum), up to several years depending on the individual and their unique health, biology, and genetics.

Anyone who lives in Alberta, British Columbia, Manitoba, Saskatchewan, or Ontario in Canada and is over the age of 18 can request an online visit through Felix.

Online Tirzepatide prescriptions are offered on a patient-by-patient basis, after the  practitioner determines if it’s an appropriate treatment option for you, based on your health, current needs, and medical history.

‍

You may be able to, but first, you’ll have to get your current health, and medical history evaluated by a licensed healthcare practitioner.

With Felix, you can do this anytime - day or night - whenever it makes sense for your schedule.

Once you’ve been assessed, if your assigned practitioner thinks that Tirzepatide injections could be right for you, they’ll be able to write you a prescription.

Plus, Felix’s pharmacy partners can deliver your online Tirzepatide medication (and refills) in Canada discreetly to your doorstep - at no extra cost!

‍

You may be able to, but before you can access these types of medications, like Tirzepatide, you’ll need to get assessed by a licensed healthcare practitioner - like those at Felix.

It only takes a few minutes to fill out your assessment, and one of our practitioners will usually get back to you quickly about your request, often within 48 hours.

If they think that getting Tirzepatide could be beneficial to your treatment plan, they can prescribe it for you. 

Also, our pharmacy partners will be happy to fill and deliver your Tirzepatide , at no extra cost to you (excludes the cost of treatment). Your treatment can also be picked up from a local pharmacy if you prefer.

Some insurance plans do cover Tirzepatide. If you’re curious about whether your current benefits plan includes coverage to get Tirzepatide orders online in Canada, we’d suggest that you contact your insurance representative directly.

They’ll have all the necessary information relevant to your specific benefits package, which will determine whether or not you have coverage, as well as how much. Sometimes special forms are required to be completed for coverage. 

Gathering this information ahead of time will allow you to provide it to your practitioner during the assessment process, which also means that Felix can bill your insurer directly to save you the hassle.

The same issue exists with provincial health plans, because what’s covered in one province may not be in another, and eligibility for coverage when available will vary depending on each patient’s individual situation.

We’d suggest taking a little time to read about Understanding Insurance, so that you can determine whether Tirzepatide coverage may be available in your region, as well as whether you could be eligible.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

No, in Canada, Tirzepatide is not available over-the-counter. This means you’ll need to be evaluated by a licensed healthcare practitioner in order to be prescribed Tirzepatide in Canada, so they can ensure it’s right for you, based on your health and medical conditions.

Felix is making this process quick, seamless, and accessible for patients in Canada to get Tirzepatide online from the comfort and privacy of your own home, through our secure, chat-based online assessment platform.

Just complete a short online assessment to get started, and if your assigned healthcare practitioner believes that Tirzepatide could be a beneficial part of your treatment plan, they’ll be able to prescribe it for you.

Tirzepatide is sold under a few different brand names, such as:

• Mounjaro
• Zepbound

Both of these brands contain the same active ingredients, but they are indicated for different uses.

‍

Anyone who lives in Alberta, British Columbia, Manitoba, Saskatchewan, or Ontario in Canada and is over the age of 18 can request an online visit through Felix.

Online Tirzepatide prescriptions are offered on a patient-by-patient basis, after the practitioner determines if it’s an appropriate treatment option for you, based on your health, current needs, and medical history.

‍

You may be able to, but first, you’ll have to get your current health, and medical history evaluated by a licensed healthcare practitioner.

With Felix, you can do this anytime - day or night - whenever it makes sense for your schedule.

Once you’ve been assessed, if your assigned practitioner thinks that Zepbound injections could be right for you, they’ll be able to write you a prescription.

Plus, Felix’s pharmacy partners can deliver your online Zepbound medication (and refills) in Canada discreetly to your doorstep - at no extra cost!

You may be able to, but before you can access these types of medications, like Zepbound, you’ll need to get assessed by a licensed healthcare practitioner - like those at Felix.

It only takes a few minutes to fill out your assessment, and one of our practitioners will usually get back to you quickly about your request, often within 48 hours.

If they think that getting Zepbound could be beneficial to your treatment plan, they can prescribe it for you. 

Also, our pharmacy partners will be happy to fill and deliver your Zepbound, at no extra cost to you (excludes the cost of treatment). Your treatment can also be picked up from a local pharmacy if you prefer.

Some insurance plans do cover Zepbound. If you’re curious about whether your current benefits plan includes coverage to get Zepbound orders online in Canada, we’d suggest that you contact your insurance representative directly.

They’ll have all the necessary information relevant to your specific benefits package, which will determine whether or not you have coverage, as well as how much. Sometimes special forms are required to be completed for coverage. .

Gathering this information ahead of time will allow you to provide it to your practitioner during the assessment process, which also means that Felix can bill your insurer directly to save you the hassle.

The same issue exists with provincial health plans, because what’s covered in one province may not be in another, and eligibility for coverage when available will vary depending on each patient’s individual situation.

We’d suggest taking a little time to read about Understanding Insurance, so that you can determine whether Zepbound coverage may be available in your region, as well as whether you could be eligible.

It's important to note that insurance coverage for medications through Felix doesn't include the cost of your assessment.

No, currently in Canada, Zepbound is not available over-the-counter. This means you’ll need to be evaluated by a licensed healthcare practitioner in order to be prescribed Zepbound in Canada, so they can ensure it’s right for you, based on your health and medical conditions.

Felix is making this process quick, seamless, and accessible for patients in Canada to get Zepbound online from the comfort and privacy of your own home, through our secure, chat-based online assessment platform.

Just complete a short online assessment to get started, and if your assigned healthcare practitioner believes that Zepbound could be a beneficial part of your treatment plan, they’ll be able to prescribe it for you.

‍

‍

The generic name for this medication is Tirzepatide. 

Tirzepatide is sold under a few different brand names, such as:

• Mounjaro
• Zepbound

Both of these brands contain the same active ingredients, but they are indicated for different uses.

Before we go into specifics, it’s important to remember that each province’s health plan will offer different types and levels of coverage. What might be fully covered by one provincial health plan may not have any coverage at all in another province.

Interested in exploring more about the types of medication coverage that is available in Ontario? You can click here to find more information.

The good news is that if you have any type of private insurance coverage, Felix can bill your insurer directly, and then you can get free online prescription delivery in Ontario with our pharmacy partners, at no extra charge to you.

At this time, Felix isn’t providing any kind of external referral services to arrange appointments with specialists outside of our organization. However, this doesn’t mean you’ll need to look somewhere else to get the support and guidance that you need.

There are a wide range of healthcare professionals that you can access through our virtual online healthcare platform in Ontario, including for treating conditions like: menopause symptoms, rosacea, weight loss, birth control, erectile dysfunction, hair loss, and many more.

A quick way to access a doctor online in Ontario is to start your process with Felix right away. It only takes a few minutes to complete, and you can do it whenever it makes the most sense for your schedule.

One of our clinicians will respond to your request through our secure virtual online healthcare platform in Ontario, usually within 24 hours.

After that, if you’d like, Felix’s partners in pharmacy can deliver prescriptions in Ontario directly (and discreetly) to your home, at no additional cost to you. It’s just another one of the ways we’re helping Ontarians take back control of their health and their happiness.

A hassle-free way to speak with a doctor online  in Ontario is to get started with Felix today. All you have to do is complete your short online assessment (whenever it’s convenient for you) through our virtual online healthcare platform in Ontario.

One of our licensed healthcare practitioners will typically get back to your response within 24 hours, and then if you’re approved for any medications, our pharmacy offers online prescription delivery in Ontario for all our patients.

Every province across Canada will handle provincial health coverage differently, so it’s vital to understand that what’s covered in one province may not be covered elsewhere, and vice versa.

If you want to learn more about what could be available for coverage through the Saskatchewan provincial health plan, click here to explore this information.

We’re happy to report though that if you do have coverage either through provincial health plans or private insurance providers, our pharmacy partners can deliver online prescriptions in Saskatchewan (discreetly) to your doorstep, for no extra cost.

SIDE NOTE: At this time, Felix’s pharmacy partners can only bill provincial health plans in Ontario and British Columbia. Don’t worry though, you can still submit your claim for reimbursement using your official prescription receipt from Felix.

At this time, Felix isn’t providing referrals to specialists that work outside of our company. However, you can still access a wide array of medical expertise with our team of licensed healthcare practitioners, through our secure, chat-based virtual healthcare platform.

Start by completing your assessment to reach out to one of our practitioners. They can provide support and guidance on a huge range of ailments and sub-ailments, including: erectile dysfunction, weight loss, hair loss, menopause symptoms, acne, birth control, and many more!

‍

If you’re searching for a fast way to speak with a practitioner online in  Saskatchewan, we’d suggest filling out your online assessment form with Felix to get started today!

One of our practitioners will review your assessment to determine what they think the best treatment plan would be in your individual case, and then they'll respond to you directly through our virtual online healthcare platform in Saskatchewan.

Plus, you can get free delivery on online prescriptions in Saskatchewan with our pharmacy partners, so you won’t have to worry about waiting in line at the busy pharmacy again!

If you’re looking for an easy, seamless way to speak with a licensed healthcare practitioner online  in Saskatchewan, you don’t have to look any further than Felix!

With our secure virtual online healthcare platform in Saskatchewan, you can complete an assessment whenever makes the most sense for you - anytime of day or night. One of our practitioners will review your request and get back to you ASAP (usually within 24 hours).

The good news is that if you’re given any online prescriptions in Saskatchewan, Felix’s pharmacy offers delivery for free, everywhere in the province! It’s just another one of the ways that Felix is helping you take back control of your health and well-being.

We want to be sure to remind you that just because a medication or treatment is available in one province, doesn’t mean that you’ll be able to access the same type of coverage from other parts of the country.

Are you curious about what types of medications are available through Prince Edward Island’s provincial health plan? Click here for more information.

Thankfully, with Felix’s pharmacy partners, free delivery on online prescriptions in Prince Edward Island is available to every major region. This way, you can have your essential treatments shipped right to your home, for no extra fee!

SIDE NOTE: At this time, Felix’s pharmacy partners can only bill provincial health plans in Ontario and British Columbia. Don’t worry though, you can still submit your claim for reimbursement using your official prescription receipt from Felix.

Currently, Felix isn’t offering referrals to specialists outside of our company, but that’s why we’re ensured that you can access a wide range of healthcare professionals directly through Felix.

Complete your assessment through our virtual online healthcare platform in Prince Edward Island, and you can reach clinicians that are trained  in things like: weight loss, menopause symptoms, birth control, hair loss, acne, erectile dysfunction, and much more.

A fast way for you to get started using Felix is to start filling out your secure online assessment as soon as it’s convenient for you. Once you’ve submitted your request, one of our practitioners will typically get back to you within 24 hours.

You can do all your communicating through Felix’s secure virtual online healthcare platform, including things like sending your clinician photos if necessary.

Plus, with Felix’s pharmacy partners, you can online prescriptions delivered in Prince Edward Island for no extra charge. That means no more waiting in line at the pharmacy either!

One of the easiest and more efficient ways to access a  doctor online  in Prince Edward Island is to get started using Felix’s online portal today!

Just complete a short online assessment to get started today, and one of our practitioners will get back to you as soon as possible with a response (usually within 24 hours), through our online virtual healthcare portal in Prince Edward Island.

Best of all, if you’re approved for any medications through your assigned clinician, you can get free delivery on online prescriptions in Prince Edward Island from our pharmacy partners!

Every province across Canada is going to handle prescription drug coverage somewhat differently from one another. One province may offer partial or even full coverage for a medication, while others may offer no coverage at all.

If you’re interested in learning more about what types of medications and treatments are covered through the Nova Scotia provincial health plan, you can click here for more info.

The good news is that if you do have any private insurance coverage for medications that you’re getting from Felix, we can bill your insurer directly to save you the trouble, and then our pharmacy partners can deliver online prescriptions in Nova Scotia, at no additional cost to you.

SIDE NOTE: At this time, Felix’s pharmacy partners can only bill provincial health plans in Ontario and British Columbia. Don’t worry though, you can still submit your claim for reimbursement using your official prescription receipt from Felix.

‍

Unfortunately, at this time, Felix isn’t providing referrals to meet with specialists that work outside of our organization. However, you can still get the support and guidance you need for many ailments and sub-ailments through Felix.

Our team of healthcare professionals trained  in supporting and treating multiple types of conditions that you might otherwise have to visit a physician for, such as: weight loss, birth control, acne, erectile dysfunction, migraines, and many, many more.

A  fast way to speak with a  doctor online  in Nova Scotia is to get started right away with Felix. You can fill out your online assessment whenever it makes the most sense for you, based on your schedule, not the doctor’s.

Once you submit your request, one of our clinicians will usually get back to your request within 24 hours through our secure, chat-based online virtual healthcare platform in Nova Scotia.

Plus, if you’re approved for a medication, Felix’s pharmacy partners offer delivery for online prescriptions in Nova Scotia, at no additional charge.

An easy and efficient way to access a doctor online  in Nova Scotia is to take the time to get started with Felix.

It only takes a few minutes to fill out your online assessment, and one of our practitioners will usually get back to your request within 24 hours through our virtual online healthcare platform in Nova Scotia.

Plus, if your assigned practitioner gives you an online prescription in Nova Scotia, our pharmacy partners can deliver your medications directly (and discreetly) to your door, at no extra cost to you!

‍

It’s important to note that different provinces across Canada will treat medications differently. While some may offer partial or even full coverage for certain types of treatments, other provinces may offer no coverage at all.

If you’d like to take a look through the different types of medications that are potentially available through Newfoundland and Labrador’s provincial health plan, click here to learn more.

Thankfully, if you do have coverage, either through the provincial health plan or private coverage, online prescription delivery in Newfoundland and Labrador from our pharmacy partners can have them shipped directly to your chosen address, for no additional charge.

SIDE NOTE: At this time, Felix’s pharmacy partners can only bill provincial health plans in Ontario and British Columbia. Don’t worry though, you can still submit your claim for reimbursement using your official prescription receipt from Felix.

At this time, Felix is not providing any type of external referrals to specialists that work outside of our organization, but that doesn’t mean you can’t get the assistance and guidance that you need.

In fact, Felix has a number of different professionals that are trained  in different types of conditions and treatments.

Just some of the conditions that you can seek assistance with through Felix include: erectile dysfunction, PrEP treatments, birth control, weight loss, acne, and much more.

A fast way to access a practitioner  using Felix is to get started right now completing your short online assessment, through our secure, chat-based system. This can be done anytime of day or night, so you can make it fit into your schedule whenever it's convenient.

One of our practitioners will typically get back to your submission request within 24 hours through our virtual online healthcare system in Newfoundland and Labrador.

They’ll be able provide you with a follow-up response and discuss potential treatment options that they believe will work for you. Plus, if your assigned practitioner provides you with a prescription online in Newfoundland and Labrador, our pharmacy partners can deliver it directly to your doorstep, for no additional cost!

One of the most effective ways to access a licensed healthcare practitioner  in Newfoundland and Labrador is to speak with one  online, which you can do  from the comfort and privacy of your own home.

Felix is making it quick and seamless for residents in Newfoundland and Labrador to speak with a practitioner , arranged whenever it makes sense for your schedule, not the physician’s.

Once you’ve completed an assessment, one of our licensed clinicians will review your request through our online virtual healthcare platform in Newfoundland and Labrador, and then get back to you with a response as quickly as possible (usually within 24 hours).

Every province in Canada will have different rules and regulations for which types of medications can be covered by provincial health plans, and which ones can’t. A medication that’s available for coverage in one province, may not necessarily be available in others.

If you want to explore the different medications and treatments that are available through the Manitoba provincial health plan, click here for more information.

The good news is that if you do have coverage to get your necessary medications through your provincial health plan, Felix’s pharmacy partners can deliver online prescriptions in Manitoba - for no additional charge.

SIDE NOTE: At this time, Felix’s pharmacy partners can only bill provincial health plans in Ontario and British Columbia. Don’t worry though, you can still submit your claim for reimbursement using your official prescription receipt from Felix.

While Felix doesn’t offer specialist referrals at this time, we do provide access to a wide range of healthcare professionals through our virtual online healthcare platform in Manitoba.

There are a number of different ailments and sub-ailments that you can access support and guidance for through Felix, such as: erectile dysfunction, menopause symptoms, weight loss, birth control, acne, hair loss, and much, much more.

We’re also happy to offer free online prescription delivery in Manitoba through pharmacies that have partnered with Felix to support our Canadian patients in their journeys to better health.

A fast way to access a practitioner  online in Manitoba is to get started right away! It only takes a few minutes, and you can complete your assessment whenever it’s convenient for you, based on your personal schedule - never a doctor’s.

One of our practitioners will review your request through Felix’s virtual online healthcare platform in Manitoba, and they’ll get back to you as soon as possible (usually within 24 hours of your submission).

Not only is this one of the fastest methods for speaking with a licensed healthcare practitioner  in Manitoba, it’s easily one of the most quick and seamless methods available.

An efficient way to speak with a practitioner online in Manitoba is to complete your assessment with Felix today to get started on your journey to better health!

With Felix, all you have to do is complete a short online assessment, at your leisure. This can be done anytime that is convenient for you, and anywhere that makes sense for your schedule. One of our licensed healthcare clinicians will typically respond to your request within 24 hours through our secure, virtual online healthcare platform in Manitoba.

Plus, if you’re approved for any medications through your assigned practitioner, Felix’s pharmacy partners can deliver online prescriptions in Manitoba directly (and discreetly) to your chosen address - at no extra cost to you!

At this time, Felix isn’t offering referrals to specialists that exist outside of our organization. However, this might not mean you’ll have to look elsewhere to get the guidance and support you need.

You can reach many different types of practitioners through Felix’s online virtual healthcare platform in British Columbia, including a wide range of ailments and sub-ailments (i.e., birth control, weight loss, acne, PrEP treatments, migraines, etc.).

At this time, Felix isn’t offering referrals to specialists that exist outside of our organization. However, this might not mean you’ll have to look elsewhere to get the guidance and support you need.

You can reach many different types of practitioners through Felix’s online virtual healthcare platform in British Columbia, including a wide range of ailments and sub-ailments (i.e., birth control, weight loss, acne, PrEP treatments, migraines, etc.).

Felix offers a benefit that many other forms of medical assistance doesn’t - access to  practitioners online in British Columbia, without the need to wait weeks for appointments, or sit around busy waiting rooms.

You can get started anytime that makes sense for you, based on your schedule, and you can submit your assessment through our secure online platform anytime of the day or night.

Once they’ve had a chance to review your request, one of our licensed healthcare professionals will usually get back to you with more information and treatment suggestions within 24 hours.

Plus, then you can get free prescription delivery in British Columbia with our pharmacy partners, so you won’t have to stand in line at the pharmacy to pick up your prescriptions either!

An efficient way to access  a practitioner online in British Columbia is to get started with Felix today! We make the process as quick and seamless as possible for patients across BC.

Your first step towards speaking with a licensed healthcare practitioner in British Columbia is to complete your short online assessment using Felix’s chat-based online platform. Our secure online virtual healthcare platform in British Columbia is easy-to-use and accessible from anywhere that’s convenient for you.

Once you submit your assessment one of our healthcare practitioners will review your information through our online virtual healthcare platform in British Columbia, and typically, they’ll get back to you with a response within 24 hours.

Best of all, if you’re approved for medications by your assigned clinician, Felix’s pharmacy partners can deliver prescriptions in British Columbia, at no extra cost to you!

Each province across Canada has a different way of handling its prescription drug coverage. While some medications may be covered in one province, this doesn’t mean they’ll  be covered in every province.

To learn more about what types of medications could be covered by the Alberta provincial health plan, click here for more information. Plus, you can get prescription delivery online in Alberta through our pharmacy partners, at no additional cost to you!

SIDE NOTE: At this time, Felix’s pharmacy partners can only bill provincial health plans in Ontario and British Columbia. Don’t worry though, you can still submit your claim for reimbursement using your official prescription receipt from Felix.

‍

While Felix doesn’t provide referrals to see a specialist outside of our organization, our practitioners are trained to provide care for a variety of ailments. Our practitioners are available to our patients through our online virtual healthcare platform in Alberta.

In fact, there are many ailments and sub-ailments that we can address directly through our practitioners, such as menopause symptoms, erectile dysfunction, hair loss, acne, weight loss, and many more!

Once you complete your online assessment  in Alberta with one of our clinicians, they’ll be able to suggest prescriptions that they believe could be a beneficial part of your overall treatment plan.

Plus, our online pharmacy partners offer online prescription delivery in Alberta to every city, so no matter where you call home in the province, Felix can ship your medications directly (and discreetly) to your doorstep.

An easy way to access a doctor online in Alberta is to get started today by completing an assessment with Felix. It only takes a few minutes to get started.

Through Felix’s online virtual healthcare platform, you can have your medical history  reviewed by a licensed healthcare practitioner, who can help determine the best treatment plan for your unique needs . This includes potentially offering online prescriptions that you can have filled through Felix’s online pharmacy partners.

Plus, with Felix and our pharmacy partners, online delivery for prescriptions is free for all our patients across the province, so you’ll never have to wait in line at the pharmacy to pick up your medications again.

‍

Felix is making the process of accessing healthcare professionals as easy and seamless as possible for our patients across Alberta, as well as other parts of Canada.

You can complete your online healthcare assessment online in Alberta, at your convenience. That means anytime - day or night. Then, one of our practitioners will get back to your request usually within 24 hours.

‍

In order to access our first responder discounts for healthcare workers in Canada, you must be in 1 of 3 categories:

1. A certified EMT or Paramedic. This includes Emergency Medical Attendants (EMAs).
2. A state-certified firefighter
3. A law enforcement officer

There are a number of different types of law enforcement officers that can access our weight loss program, including police (i.e., federal, municipal, provincial, and RCMPs), correctional services Canada (CSCs), First Nations Reserve, and Canadian Forces Military Police (CFMPs).

As we explained above, the first responder benefits we’re offering for weight loss treatments include EMS workers, paramedics, and EMAs. We also offer first responder discounts for our weight loss program to firefighters, and a range of law enforcement officers.

In regards to frontline worker discounts through Felix’s first responder program, we’re also providing benefits for:

• Registered nurses
• Nurse practitioners
• Licensed practical nurses
• Registered psychiatric nurses
• Licensed doctors
• Teachers

It’s really easy to provide the necessary verification and access our first responder perks and discounts. All you have to do to get started is select your eligibility category from the drop-down list.

Next, you’ll receive a promo code. Hold onto that. With your code ready, take a few minutes and complete your online assessment. One of our practitioners will typically get back to you within 24 hours.

Once you finish your discussion with your assigned practitioner, you can use the code you received earlier during your checkout. We’ll send you an email with a form you can fill out to verify your eligibility.

First, to get started, you’ll need to create an account with Felix.

Once you’ve created your account, you can complete your short online assessment. One of our practitioners will usually get back to your assessment submission within 24 hours.

They’ll reach out to contact you, and then typically, they’ll request an audio call or video chat with you, in order to discuss their evaluation, as well as the best course of action for your weight loss treatment plan.

If they believe that a prescription for weight loss medications is appropriate for you, based on your health and medical history, they can provide one for you.

Then, if you’d like, Felix’s pharmacy partners across Canada can fill and deliver your medications directly (and discreetly) to your home, at no additional cost to you.

Yes, it is. Felix is committed to providing our patients with the peace of mind that their important personal and health information is always protected.

When you share information with Felix, it’s done through our secure, chat-based online assessment system, which is heavily protected against potential data breaches or ransomware attacks.

Felix will never share or sell your personal or health information to 3rd party companies, nor will we share it with other agencies or resources, unless specifically requested by YOU.

No, you don’t need any kind of insurance to access our frontline worker or first responder perks, but that doesn’t mean it can’t still benefit you.

In addition to your first responder or frontline worker discount, if you do have any insurance coverage that includes your suggested weight loss treatments, Felix can bill your insurer directly to save you the time and the trouble.

Our pharmacy partners can even deliver your medications directly to your home, discreetly, at no extra charge!

No, the cost of our weight loss program for healthcare workers, first responders, and frontline workers across Canada isn’t covered by our discounts.

The benefit we provide for first responders in our weight loss program (i.e., police, military personnel, EMTs, etc.) is that Felix will cover the cost of your first assessment visit for free.

You will still be required to pay the cost of any prescribed medications or treatments that are suggested for you as part of your weight loss journey.

Absolutely, you can!

Even if you’re not eligible for our frontline worker or first responder benefits, you can still access Felix’s team of friendly healthcare practitioners, as long as you’re over the age of 18 and live in one of our serviceable provinces across Canada!

Yes, you may still qualify for our frontline worker and first responder benefits for weight loss in Canada, as long as your license is still valid.

Be sure to check on the status of your license, before requesting the first responders discount through Felix.

If you have private insurance or are eligible for provincial health coverage, but it isn’t enough to cover all of your treatments, Felix is able to accept payment from our patients through all major credit cards for any aspect of your treatment. 

Yes, Felix can help you in your GERD management journey. The first step in this process is to complete a short online assessment, where your practitioner can evaluate your current health, needs, and medical history to determine the best course of action for your GERD treatment plan.

Once they have an idea of what you need, they can suggest lifestyle changes that can help improve your overall health, while also reducing the severity of GERD symptoms and flare-ups.

They can also potentially provide you with prescription GERD treatments, depending on the results of your assessment, and what they believe is the best choice for you. Not everyone’s GERD treatment or management journey will look the same, which is why Felix focuses on  providing individualized treatment plans based on each patient’s unique needs.

With Felix in your corner, you can take back control of your health and get back to living life on your terms - the way it should be.

Absolutely, in fact, it’s recommended - particularly if you’re considered to be overweight or obese, because this can worsen existing GERD symptoms or cause additional GERD symptom flare-ups.

Excess fat around your abdomen can begin applying pressure to your Lower Esophageal Sphincter (LES), which is the muscle that is located at the connection between your throat and stomach and prevents acid/food from moving back up into the esophagus.

Too much pressure on your LES can cause it to stop working, which can intensify the signs of GERD. Eventually, this can start causing additional symptoms of GERD like a chronic cough or GERD-related chest pain at a location that can be confused for other serious health problems.

Working out is a fantastic, healthy way to improve your overall health, while assisting your GERD management plan, alongside any prescription GERD treatments suggested by your practitioner.

No, while acid reflux may go away on its own (especially if you’re making positive lifestyle changes), GERD symptom flare-ups typically require treatments in order to manage.

Not only that, severe GERD symptoms may begin to impact your mental health over time. Commonly, untreated Gastroesophageal Reflux Disease (GERD) causes stress/anxiety in patients; particularly for those that have yet to seek help for their GERD flare-ups.

This could result in a number of medical complications, if it’s left unchecked. Complications such as:

• Esophagitis (inflammation of your esophagus)
• Esophageal strictures (narrowing of your esophagus)
• Barrett’s esophagus (precancerous changes in the lining of your esophagus)
• Increased risks of esophageal cancer occurring

If you’re experiencing the signs of GERD (or any severe GERD symptoms), you should talk to your practitioner about what GERD treatment or management solutions may be available to help you.

This way, you can get your GERD symptoms under control, before it begins impacting things like your oral health, mental health, or causing permanent damage to esophageal tissues.

Acid reflux and Gastroesophageal Reflux Disease (GERD) are connected to one another, but there are some differences between them:

Acid reflux is a symptom in which your body is producing too much stomach acid, or the stomach acid/food are able (for any number of reasons) to re-enter your esophagus after being in the stomach.

GERD is what happens when acid reflux is left untreated for an extended period of time, and begins causing more long-term damage to your body. Severe symptoms or signs of GERD include coughing, chest pain, and even oral health issues, if GERD is left untreated.

The main difference between these two is that acid reflux is a common condition, which may subside with lifestyle changes (i.e., losing weight, eating better, etc.), while GERD requires help in order to manage; often a combination of lifestyle changes and prescriptions for GERD treatments.

Insurance coverage will vary for each person, depending on who their insurance provider is, as well as the specifics of their individual benefits plan.

This will range from province to province, as well. While you may be able to explore blood glucose test strip and lancet eligibility in Ontario’s Drug Program, BC’s Pharmacare Program does not provide any coverage for lancets specifically.

Generally, many benefits packages will include coverage for 200 blood glucose test strips and lancets in Canada, per year.

Your best bet would be to reach out to your insurance representative directly, prior to making your request with Felix. This way, you can provide any applicable insurance information to your assigned practitioner during your assessment.

Plus, if you do have private insurance coverage for your blood glucose test strips, monitor, and lancets in Canada, Felix can bill your insurer directly to save you both the time and the trouble.

No, technically you don’t need a prescription in order to access a monitor, lancets, or blood glucose test strips in Canada.

‍

However, if you have private insurance coverage in Canada, or you’re eligible for provincial health plan coverage, you will need a glucose monitor prescription to have these items covered by your benefits.

‍

This really depends on where you’re getting your blood glucose monitor from in Canada. Some brands may include blood glucose test strips or lancets in Canada alongside the monitor, but others will not.

We’re happy to say that when you choose to get your blood glucose monitor from Felix, you’ll receive 100 blood glucose test strips and lancets in Canada alongside your affordable blood glucose monitor.

‍

Yes, you can!

Felix’s pharmacy partners in Canada offer lancet and blood glucose test strip refills for blood glucose monitors.

We also provide new glucose monitor prescriptions, which can be used to obtain an entirely new monitor if yours has stopped functioning effectively, or if you’ve never purchased an affordable blood glucose monitor before.

Best of all, our pharmacy partners can deliver your blood glucose monitor, lancets, etc. in Canada, at no extra charge! It’s just another one of the ways we’re helping Canadians take back control of their health and quality of life.

‍

Yes, you should always replace your lancets after using the blood glucose monitor to check your sugar levels.

Not replacing the lancet between uses can lead to contamination of the puncture area, due to bacteria growth. In turn, this can cause things like skin or tissue infections when used to draw blood.

‍

Once. Both the blood glucose test strips and lancets used in Canada must be disposed of after each use.

Most monitors won’t allow you to reuse your test strips, which could end up impacting your results, as it will detect that the strip has already been used.

‍

The blood sugar (glucose) test strips used in Canada with these monitors are made of a special type of paper that’s designed to absorb the blood from your puncture site and provide it cleanly to the monitor for evaluation without contamination.

They work by providing a sterile, easily measured environment for the monitor to check your blood sugar levels as accurately as possible. This is why it’s important never to reuse the same test strip twice, as it can drastically impact your results.

‍

The blood glucose test strips you’ll get in Canada should be kept in their sealed bottle at all times, until you’re ready to remove one for use.

The bottle should be closed immediately after removing the test strip, in order to preserve the efficacy of the remaining strips inside.

The lancet can be ejected directly from the monitor using the appropriate feature button. Don’t try to remove the lancet with your fingers.

The lancet should be thrown away in a sharps container after use and stored in their packaging until right before use to avoid potential contamination.

Both should be stored away from direct sunlight, in a clean, dry environment, and kept at room temperature.

There will be cleaning instructions provided with your glucose monitor prescription, which you can use to ensure you maintain the safety and effectiveness of your monitor.

Part of this process involves ensuring that you always replace the lancets and blood glucose test strips between each use. This will ensure your results aren’t impacted, and the lancets for diabetes checks are always fresh and sanitary.

Also, using germicidal wipes with 0.55% bleach are recommended for disinfecting your blood glucose monitor between uses.

There are a few different types of blood sugar monitors available in Canada, but after exploring a number of options, Felix has decided to provide Contour Next ONE blood glucose monitors.

Not only is this an affordable blood glucose monitor, compared to some other models, but you can also access the appropriate test strips online through our pharmacy partners.

‍

Absolutely, yes, you can. Blood glucose monitors for diabetes are just as effective at checking the blood sugar levels of someone without diabetes, as it is checking that of someone who is prediabetic or diabetic.

In some cases, especially if you’re at high risk of developing prediabetes or diabetes due to lifestyle or genetic factors, your practitioner may suggest beginning to preemptively use a glucose meter to watch for diabetes signs as you age.

‍

Not all blood glucose monitors in Canada were created equally, but Felix and our pharmacy partners have worked hard to find a blood glucose monitor and test strips in Canada that are as accurate as possible.

The general guidelines used for blood glucose monitors is that they are required to be within 15% accuracy as the same test performed in a lab.

This means they aren’t as accurate as having blood work done by a lab, but considering the convenience and speed an at-home blood sugar monitor or test kit in Canada provides you, it can still offer valuable insight and benefits on your daily diabetes management journey.

There is no specific best time of day to test your blood sugar, because it can vary by patient, and some patients are recommended to test at varying times throughout the day.

Additionally, checking your blood sugar levels around 2 hours after completing a large meal can provide you with useful insights about the way your individual body processes food. It can also help you monitor how effectively any diabetes treatments you’re using are functioning.

If you check your blood sugar levels first thing in the morning before you’ve eaten or drank anything, this will tell you what your fasted blood sugar levels are, which can also be useful for those controlling prediabetes or diabetes.

‍

The main purpose of testing your blood sugar is to understand how certain foods, or other lifestyle factors, affect your blood sugars. You can take this quiz from Diabetes Canada to see how often it’s recommended for you to check your blood sugar levels.

This will enable you to quickly check to ensure that your blood sugar levels are within the normal/safe range, as well as make educated decisions about how to proceed if your blood sugar is higher or lower than it should be.

‍

Blood glucose monitors measure the levels of sugar (glucose) in your blood at the time of testing.

This can tell you whether your blood sugar is too high, too low, or right where it should be.

Using your at-home blood glucose monitor for diabetes management is really easy, as long as you follow the instructions provided on your glucose monitor prescription packaging.

First, you use the lancet to draw blood, then put the blood on a fresh blood glucose test strip. The blood glucose monitor will tell you whether your blood levels are high, low, or within the normal range.

‍

In addition to seeking online cholesterol support through Felix, there are some lifestyle changes that you can start making in your daily life to help with prevention and reducing high cholesterol levels.

Some changes that you can make which could begin to positively impact your cholesterol levels include:

• Eating a well-balanced, healthy diet
• Avoiding foods that are known to cause high cholesterol levels
• Losing weight (if you’re overweight or obese)
• Quitting smoking
• Reducing alcohol intake and only drinking in moderation
• Getting regular exercise

If you’d like to access Felix’s online high cholesterol supports, you can start today by completing a short online assessment. One of our practitioners will evaluate your current needs, health, lifestyle, and medical history to provide you with a customized high cholesterol treatment and management plan.

With Felix in your corner, you can take back control of your health and quality of life, so that you can get back to living life on your terms - the way it should be.

Yes, you can have high cholesterol with no symptoms. In fact, there are no common symptoms or signs of high cholesterol, which can help you identify that you may have high cholesterol levels. That’s why high cholesterol levels are often called a ‘silent condition’.

The only way to definitively determine whether your cholesterol levels are high is through blood tests, which your practitioner will suggest to help identify and diagnose this condition. This is part of the reason why period blood testing is important to help monitor your ongoing health as you age.

Since there are no common signs or symptoms of high cholesterol, many people don’t bother to seek high cholesterol treatment or management solutions until they’ve already begun experiencing the signs of Coronary Heart Disease, or they experience a heart attack or stroke.

By this point, there may already be irreparable damage done to your heart or arteries. Whereas prevention of high cholesterol through food choices and exercise can reduce the causes of high cholesterol before they occur.

In rare or extreme cases, there are some signs of high cholesterol on your face that you may be able to see. Be sure to talk to your practitioner immediately, if you begin to experience:

• Xanthomas - Fatty, yellow-coloured deposits under your skin or around your eyes, elbows, or knees. This is typically found in people with genetic lipid disorders.‍
• Arcus Senilis - A white or grayish ring that appears around the cornea of your eye. This is often seen in seniors, but it can be a sign of high cholesterol levels in people under the age of 45.