My healthcare practitioner sent me a link to book an audio or video appointment. How will that work?

We use Zoom for Healthcare to conduct our appointments. Our virtual visits are 100% compliant with federal and provincial health privacy laws, never recorded, and encrypted to protect your privacy.

After receiving the booking link from your healthcare practitioner, you will first need to schedule a time to meet with them. We will then send you an email with your appointment details - including the day, time and Zoom instructions. At the scheduled time, you will need to click the Zoom link (for video calls) or dial the phone number listed in the email (for audio calls). 

Appointments typically include a discussion of your physical and mental health history. Your practitioner will talk with you about your symptoms and the reason for the appointment as part of their process to create the best treatment plan for you. If you have any privacy-related questions or concerns, please refer to our Privacy Policy or contact