No more clinic waitrooms. Or pharmacy pickups. Or awkward conversations.
Let us know know what you have previously been prescribed and how this is working for you
Get your healthcare practitioner up to speed on how you’ve been feeling recently and what symptoms you’ve been experiencing
We’ll ship your medication to your door, in a discreet package, for free.
Here's what our patients are saying.
At Felix, it’s our goal to make pricing as transparent and easy as the care we provide. Here’s how it works.
Mental illness is an umbrella term for a variety of different mental health conditions such as major depressive disorder, general anxiety disorder, schizophrenia, eating disorders, and many others. Mental illnesses can cause you stress and have a negative effect on your ability to function on an everyday basis and interact with others.
Most mental health conditions can be managed by specific treatments prescribed by healthcare practitioners and by attending psychotherapy or counselling sessions with licensed mental health professionals. Other things such as getting the right amount of sleep, exercise and eating well, can contribute to mental health treatment.
Felix offers treatment for mental health conditions such as general anxiety disorder and major depressive disorder. Speak to your healthcare practitioner about which treatment is right for you.
Medication coverage varies greatly between different plans, provinces and has specific criteria that determine eligibility. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before shipping your meds.
After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners.
For patients with an ongoing and longstanding, effective mental health treatment, your consultation may be performed asynchronously, meaning your Felix practitioner will message you through your account after you submit your online assessment. You will have the opportunity to send your practitioner questions via your secure account. Practitioners may determine you require an audio or video visit, or may complete the assessment via secure messaging alone.
For patients who have not previously been prescribed mental health medication, you will be offered a 30 minute audio or video consultation with a Felix practitioner. This appointment will help determine the best treatment plan for you.
Once your visit has been completed, whether asynchronously or by audio/video appointment, if your practitioner has determined a prescription treatment is appropriate, they will write you a prescription. Our pharmacy will then ship your prescription to your home.
You’ll be able to message your healthcare practitioner if you have questions about your medication or want to make changes to your treatment at any time.
Yes. Follow-up visits help us monitor how you are doing and how you are responding to treatment. If you are starting a new medication, generally you’ll be given a two month supply. We will send you an email to start a follow-up visit after 30 days. If your medication is longstanding and you’re doing well on it, generally we will supply six months of medication. We will send you an email to start a follow-up visit after 90 days. These follow-up visits are necessary in order to obtain your prescription and continue receiving your medication.
After you complete your online assessment, we will match you to a Felix healthcare practitioner. Your healthcare practitioner will work with you to determine the best treatment plan for you. You’ll be able to message your healthcare practitioner if you have questions about your medication or want to make changes to your treatment.
Healthcare practitioners at Felix are hand-selected, qualified doctors and nurse practitioners from across Canada. They are the same practitioners that you could see at a doctor’s office or hospital. Our healthcare practitioners undergo a rigorous selection process.
Felix may be right for you if you are experiencing symptoms of anxiety or depression and are looking to have your mental health medication safely prescribed online and delivered to your door.
Felix is not the right solution for you if any of the following is true:
Felix’s healthcare practitioners are licensed, credentialed and certified to provide medical care. They will likely suggest that you also attend psychotherapy or counselling, which is typically helpful for mental health. Felix is not currently capable of face-to-face therapy with a psychotherapist or counsellor, but these services are self-referral and widely available in communities across Canada.
You can exchange secure messages with your Felix healthcare practitioner at any time, from anywhere, using any Internet-connected device. The chat is available 24/7 and since messaging is not in real-time it doesn't require scheduling. We’ll send you an email when your healthcare practitioner has replied to your message. Practitioners may take 1-2 days to respond to messages, so secure messaging should not be used for emergencies. If you’re having an emergency or suicidal thoughts, please call 911 or attend the emergency department as appropriate.
No, Felix practitioners cannot prescribe controlled medications like Ativan. We suggest you speak with your family doctor, local walk-in clinic, or psychiatrist about this medication.
No, Felix practitioners cannot prescribe controlled medications like Zoplicone. We suggest you speak with your family doctor, local walk-in clinic, or psychiatrist about this medication.
No, Felix practitioners cannot prescribe controlled medications like these. We suggest you speak with your family doctor, local walk-in clinic, or psychiatrist about these medications. Felix healthcare practitioners do not treat ADHD online.
Great, you’ve already taken the first step! Next, a healthcare practitioner will review your assessment and if necessary, will send you a link to book an online audio or video appointment with them. This appointment will help them determine the best treatment plan for you. If your healthcare practitioner thinks you will benefit from medication, they will write you a prescription. Our pharmacy will then ship your prescription to your home.
We use Zoom for Healthcare to conduct our appointments. Our virtual visits are 100% HIPAA compliant, never recorded, and encrypted to protect your privacy.
After receiving the booking link from your healthcare practitioner, you will first need to schedule a time to meet with them. We will then send you an email with your appointment details - including the day, time and Zoom instructions. At the scheduled time, you will need to click the Zoom link (for video calls) or dial the phone number listed in the email (for audio calls).
Appointments typically include a discussion of your physical and mental health history. Your practitioner will talk with you about your symptoms and the reason for the appointment as part of their process to create the best treatment plan for you.
Zoom for Android phone
Zoom for iOS phone/tablet
Zoom for Computer (Windows and Mac)
Yes, test your device’s video and audio in a test meeting at zoom.us/test. Please also adjust your device settings to allow pop-ups, ensuring any pop-up blocker features are turned off.
Not at the moment, but we’re working on it.
You can request a medication change under the “Manage my prescription” section of your account. You can also reach out to your healthcare practitioner at any time to discuss your treatment plan. Practitioners may take 1-2 days to respond to messages, so secure messaging should not be used for emergencies. If you’re having an emergency or suicidal thoughts, please call 911 or attend the emergency department as appropriate.
If you are experiencing side effects, please message your healthcare practitioner. They will respond generally within 1-2 business days. Discontinue use if necessary, or seek in person care for urgent or concerning symptoms. Your Felix practitioner will work with you to create a new treatment plan. If you believe you are experiencing an emergency, call 911 immediately or proceed to your nearest emergency department.
You can reschedule your appointment by clicking the “Reschedule” button in the email you were sent. The email is called: “Confirmed: Audio/Video Appointment with [Prescriber Name] on [Appointment Date] and will be from firstname.lastname@example.org.
Felix practitioners are unable to make referrals at this time. We suggest you speak with your family doctor or local walk-in clinic.
Felix practitioners are unable to make referrals at this time. We suggest you speak with your family doctor or local walk-in clinic.
You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. Mental health prescriptions from Felix last up to six months. When your prescription is nearing completion, we will email you to submit a free checkup visit so one of our prescribers can renew your prescription.
Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner if you choose to do a secondary visit. But don’t worry, all of the Felix practitioners are accredited, experienced, and ready to help you.
Finasteride is used to treat male pattern baldness (androgenetic alopecia) at the crown and in the middle of the scalp. It should be used by adult men only; women and children should not use this medication. Finasteride is not approved for the prevention of prostate cancer. It may slightly increase the risk of developing a rare but very serious form of prostate cancer. Talk to your doctor about the benefits and risks.
Finasteride works by decreasing the amount of a natural body hormone (DHT). Decreasing the amount of DHT leads to increased hair regrowth and slower hair loss. Hair growth on other parts of the body is not affected by finasteride
Read the Patient Information Leaflet provided by your pharmacist before you start taking finasteride and each time you get a refill. If you have any questions regarding the information, consult your doctor or pharmacist. Take this medication by mouth, with or without food, usually once daily, or as directed by your doctor. If the tablet is crushed or broken, it should not be handled by a woman who is pregnant or by a woman who may become pregnant.
Use this medication regularly in order to get the most benefit from it. Remember to use it at the same time each day. It may take up to 3 months to notice a benefit. You must continue to take this medication to maintain your hair growth. When you stop taking finasteride, any gain in hair quantity is generally lost within 12 months. Inform your doctor if your condition persists or worsens.
Decreased sexual ability/desire may occur. In some men, this medication can decrease the amount of semen released during sex. This is harmless, but has continued in some men even after stopping treatment. If any of these effects persist or worsen, notify your doctor or pharmacist promptly. Remember that your doctor has prescribed this medication because he or she has judged that the benefit to you is greater than the risk of side effects. Many people using this medication do not have serious side effects.
Tell your doctor right away if any of these unlikely but serious side effects occur: lump in the breast, nipple discharge, breast enlargement/tenderness/pain, pain in the testicles, inability to urinate.
A very serious allergic reaction to this drug is unlikely, but seek immediate medical attention if it occurs. Symptoms of a serious allergic reaction may include: rash, itching/swelling (especially of the face/tongue/throat), severe dizziness, trouble breathing. This is not a complete list of possible side effects. If you notice other effects not listed above, contact your doctor or pharmacist. Call your doctor for medical advice about side effects. You may report side effects to Health Canada at 1-866-234-2345.
Before taking finasteride, tell your doctor or pharmacist if you are allergic to it or if you have any other allergies. This product may contain inactive ingredients, which can cause allergic reactions or other problems. Talk to your pharmacist for more details. Before using this medication, tell your doctor or pharmacist your medical history, especially of: liver disease, prostate cancer, infections, urinary problems.
Finasteride should not be used by children. The drug can be absorbed through the skin. If the film coating of the tablet has been broken or the tablet crushed, it should not be handled by a woman who is pregnant or planning to become pregnant. Exposing a developing male infant to finasteride can result in abnormalities of the genitals. This medication should not be used in women, especially during pregnancy or breastfeeding. It may harm an unborn or breast-feeding baby. Consult your doctor if you have any questions about this medication.
Your healthcare professionals (e.g., doctor or pharmacist) may already be aware of any possible drug interactions and may be monitoring you for it. Do not start, stop, or change the dosage of any medicine before checking with them first. Before using this medication, tell your doctor or pharmacist of all prescription and nonprescription/herbal products you may use.
This medication can affect the results of the blood test used to detect prostate cancer (prostatic-specific antigen or PSA levels). If you have a PSA test done, make sure laboratory personnel and your doctors know you use this drug.
This document does not contain all possible interactions. Therefore, before using this product, tell your doctor or pharmacist of all the products you use. Keep a list of all your medications with you, and share the list with your doctor and pharmacist.
If someone has overdosed and has serious symptoms such as passing out or trouble breathing, call 911. Otherwise, call a provincial poison control centre right away.
Do not share this drug with others. Follow your doctor's instructions for examining your breasts and testicles, and report any lumps right away.
If you miss a dose, take it as soon as you remember. If it is near the time of the next dose, skip the missed dose. Take your next dose at the regular time. Do not double the dose to catch up.
Store at room temperature between 15-30 degrees celsius away from light and moisture in a tightly closed container. Do not store in the bathroom. Keep all medicines away from children and pets. Do not flush medications down the toilet or pour them into a drain unless instructed to do so. Properly discard this product when it is expired or no longer needed. Consult your pharmacist or local waste disposal company for more details about how to safely discard your product.
This is a summary and does not have all possible information about this product. This information does not assure that this product is safe, effective, or appropriate for you. This information is not individual medical advice and does not substitute for the advice of your healthcare practitioner. Always ask your healthcare practitioner for complete information about this product and your specific health needs.