Take control of your postmenopause journey
Get postmenopause symptoms treatment prescribed online.
Evidence-based solutions
Take control of your postmenopause symptoms with effective hormone therapy, non-hormonal treatments, and supplements.
“If I had to sum up my experience, I would use the word transformational.”
Yves, a Felix patient
Guidance at your fingertips
Get direct, 24/7 access to healthcare practitioners trained in menopausal care.
Personalized treatment plans
Get ongoing support and recommendations tailored to your unique needs, lifestyle, and symptoms
“It just makes me feel a little less alone.”
Survey respondent (Menopause Society)
Postmenopause deserves attention
The menopause transition is natural, but it's far from trivial.
Postmenopause is more
‍than hot flashes
Hormonal changes can trigger a range of uncomfortable menopause symptoms. Menopause treatment can often help alleviate these symptoms, improve your quality of life, and decrease your risk of ongoing health issues..
Find your treatment
Menopause is universal Â
Everyone with ovaries will spend between one-third and one-half of their lives in the menopause continuum. While the stages of menopause are expected, suffering through them shouldn't be. Fortunately, Felix offers science-backed treatments to help you manage your symptoms now and into the future.
Find your treatment
How Felix works
Tell us about your health
Answer a few quick questions and we’ll be in touch — usually within minutes.
Confirm your diagnosis
Your healthcare practitioner will build a personalized plan just for you.
Get your treatment plan
We’ll deliver your treatment directly to your home for free in discreet packaging.
Ongoing care and support
Connect with your healthcare practitioner any time you need them.
What is postmenopause and how does it develop?
While some menopause symptoms like hot flashes may lessen, many people continue to experience postmenopause symptoms or develop new ones, such as vaginal dryness, sleep disturbances or mood changes. Postmenopause is also associated with an increased risk of certain health conditions, such as osteoporosis and heart disease.
Recognizing postmenopause as a unique stage can help you better understand your body’s needs and take steps to support your health in the long term.
When does postmenopause occur?
Once you enter postmenopause, you remain in this stage for the rest of your life. Hormone levels stay consistently low, and while you can’t become pregnant naturally anymore, hormonal changes can continue to affect your body in new ways.
Knowing what signals the end of menopause can help you adjust your lifestyle, monitor your health and find support for any ongoing or new postmenopause symptoms.
Treatment option for managing postmenopause
Simple lifestyle shifts can also help manage symptoms:
- Moving your body regularly
- Prioritizing quality sleep
- Quitting smoking
- Eating a balanced, nutrient-rich diet
- Limiting alcohol and caffeine
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Dr. Kelly Anderson, MD
Medical Director, Felix
Pricing
Frequently asked questions about postmenopause
Postmenopause
When should I talk to a healthcare practitioner about postmenopause?
If your symptoms are affecting your daily life or you're unsure how to manage new changes, it’s a good idea to reach out. Felix healthcare practitioners are trained in menopause care and can help you understand your options and build a plan that fits your needs.
Is postmenopause treatment safe for me?
Treatment plans are tailored to your health history, symptoms and goals. For most healthy people, the benefits of managing postmenopause symptoms outweigh potential risks. At Felix, our healthcare practitioners will walk you through your options and help you decide what feels right for you.
What lifestyle changes help manage postmenopause symptoms?
Small, steady changes can make a big difference. Staying active, eating a balanced diet, getting enough sleep and finding ways to manage stress can all help ease symptoms and support your overall health. Limiting alcohol and caffeine as well as quitting smoking are big ones.
When does postmenopause start?
Postmenopause begins after you’ve gone 12 months without a period. For most people, this happens around age 51, but it can vary. Once you reach postmenopause, you stay in this stage for the rest of your life.
Online Visits
How does the visit work?
After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners.Â
During your assessment, you will have the opportunity to send your practitioner questions via secure messaging. Â
In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you.Â
If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.
You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.
Do I need to complete my online visit at a scheduled time?
No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
Does the online visit require a phone or video appointment?
Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account. Â
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
How quickly will a healthcare practitioner review my online visit?
You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account or our Contact Us page.
Can I just get the treatment and skip the online visit?
No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.
Shipping
How long will it take to get my treatment?
Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.
Treatment plans will be processed within 2-3 business days of your approval date if there is nothing blocking fulfillment.
All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.
Is your packaging discreet?
Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.
Do I have to be home to receive my package?
A signature upon delivery may be required.
How much does it cost to ship my treatment?
There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.
Insurance
Am I covered by my insurance?
Treatment coverage varies greatly between different insurance plans.
The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.
Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.
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Is the online visit covered by my insurance or provincial health plans?
A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.
Is the medication covered by my insurance or provincial health plans?
Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.
For more details on provincial health plan coverage see below:
Alberta: Learn more about AHCIP here. Search for covered drugs here.
British Columbia: Learn more about MSP here. Search for covered drugs here.
Manitoba: Learn more about MHSIP here. Search for covered drugs here.
Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.
Nova Scotia: Learn more about MSI here. Search for covered drugs here.
Ontario: Learn more about OHIP+ here. Search for covered drugs here.
Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.
Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.‍
Is birth control covered by OHIP in Ontario?
OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.
Felix 101
What is Felix?
Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.
Does Felix replace my doctor?
No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.
Can IÂ be accurately assessed remotely?
Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.
It's an emergency. What do I do?
Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.
Who can use Felix?
Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.
Our Healthcare Practitioners
How do I communicate with my Felix practitioner?
Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.
Can I see the same Felix practitioner after my initial assessment?
You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription.Â
Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.
Who are the practitioners that will be reviewing my online visit?
They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).
What does your medical team do?
Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.