Lose weight with science
Weight loss support for first responders & frontline workers
Cutting-edge treatment
Access modern prescription weight loss treatments that can help address the biological factors influencing your weight.
“If I had to sum up my experience, I would use the word transformational.”
Yves, a Felix patient
Comprehensive care
Get a treatment plan made just for you along with tools to support healthy habits.
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Felix Weight Loss Progress Tracker
Ongoing support
Chat with your healthcare practitioner at any time for support on your weight loss journey.
“If I had to sum up my experience, I would use the word transformational.”
Yves, a Felix patient
Backed by science, not opinions
Weight loss is surrounded by a lot of noise, but we’re focused on the facts. Up to 70% of our weight can be determined by biological factors, like genetics, that diet and exercise alone can’t always overcome. Our healthcare practitioners assess your body’s unique needs and can provide a personalized treatment plan that’s right for you.
How Felix works
Tell us about your health
Answer a few quick questions and we’ll be in touch — usually within minutes.
Receive a treatment plan
Your healthcare practitioner will build a personalized plan just for you.
Get your treatment
We’ll deliver your treatment directly to your home for free in discreet packaging.
Ongoing care and support
Connect with your healthcare practitioner any time you need them
Exclusive benefits for first responders, military, nurses, teachers, and more
This new initiative allows us to support the people who spend so much of their time supporting us by providing access to top-quality weight loss care at an exclusive discount.
Who qualifies for frontline worker discounts at Felix?
- Firefighters
- Police officers
- Paramedics
- Doctors & nurses
- Teachers
- Government employees
- Military personnel
How to verify your eligibility & get started
- Select your profession: Pick the category of frontline worker or first responder that applies to you.
- Receive your promo code: Once you complete your eligibility selection, we’ll provide you with a promo code to use.
- Complete your online assessment: Fill out your online weight loss assessment form — a Felix practitioner will typically respond to your request within 24 hours.
- Use your promo code at checkout: Once you complete your assessment, you can enter your eligibility promo code during the checkout process.
- Verify your status through email: You’ll receive an email containing a form to verify your identity as a first responder or frontline worker — your discount will be applied once your status is verified.
Weight loss care, on your terms
Trusted by over 1,000,000 Canadians
Exceptional care delivered by practitioners
Access our network of experienced healthcare practitioners across Canada.
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Dr. Kelly Anderson, MD
Medical Director, Felix
Pricing
Frequently asked questions
First Responders
What are the eligibility requirements for first responder healthcare benefits?
In order to access our first responder discounts for healthcare workers in Canada, you must be in 1 of 3 categories:
- A certified EMT or Paramedic. This includes Emergency Medical Attendants (EMAs).
- A state-certified firefighter
- A law enforcement officer
There are a number of different types of law enforcement officers that can access our weight loss program, including police (i.e., federal, municipal, provincial, and RCMPs), correctional services Canada (CSCs), First Nations Reserve, and Canadian Forces Military Police (CFMPs).
Who qualifies as a frontline worker or first responder for this discount?
As we explained above, the first responder benefits we’re offering for weight loss treatments include EMS workers, paramedics, and EMAs. We also offer first responder discounts for our weight loss program to firefighters, and a range of law enforcement officers.
In regards to frontline worker discounts through Felix’s first responder program, we’re also providing benefits for:
- Registered nurses
- Nurse practitioners
- Licensed practical nurses
- Registered psychiatric nurses
- Licensed doctors
- Teachers
How does the verification process work for accessing the discount?
It’s really easy to provide the necessary verification and access our first responder perks and discounts. All you have to do to get started is select your eligibility category from the drop-down list.
Next, you’ll receive a promo code. Hold onto that. With your code ready, take a few minutes and complete your online assessment. One of our practitioners will typically get back to you within 24 hours.
Once you finish your discussion with your assigned practitioner, you can use the code you received earlier during your checkout. We’ll send you an email with a form you can fill out to verify your eligibility.
What can I expect during my first virtual visit with Felix?
First, to get started, you’ll need to create an account with Felix.
Once you’ve created your account, you can complete your short online assessment. One of our practitioners will usually get back to your assessment submission within 24 hours.
They’ll reach out to contact you, and then typically, they’ll request an audio call or video chat with you, in order to discuss their evaluation, as well as the best course of action for your weight loss treatment plan.
If they believe that a prescription for weight loss medications is appropriate for you, based on your health and medical history, they can provide one for you.
Then, if you’d like, Felix’s pharmacy partners across Canada can fill and deliver your medications directly (and discreetly) to your home, at no additional cost to you.
Do I need insurance to access the discount or program?
No, you don’t need any kind of insurance to access our frontline worker or first responder perks, but that doesn’t mean it can’t still benefit you.
In addition to your first responder or frontline worker discount, if you do have any insurance coverage that includes your suggested weight loss treatments, Felix can bill your insurer directly to save you the time and the trouble.
Our pharmacy partners can even deliver your medications directly to your home, discreetly, at no extra charge!
Is the cost of the program covered by provincial or private insurance?
No, the cost of our weight loss program for healthcare workers, first responders, and frontline workers across Canada isn’t covered by our discounts.
The benefit we provide for first responders in our weight loss program (i.e., police, military personnel, EMTs, etc.) is that Felix will cover the cost of your first assessment visit for free.
You will still be required to pay the cost of any prescribed medications or treatments that are suggested for you as part of your weight loss journey.
Can I still use Felix if I’m not eligible for the discount?
Absolutely, you can!
Even if you’re not eligible for our frontline worker or first responder benefits, you can still access Felix’s team of friendly healthcare practitioners, as long as you’re over the age of 18 and live in one of our serviceable provinces across Canada!
Can I still qualify if I’m part-time or retired from a frontline role?
Yes, you may still qualify for our frontline worker and first responder benefits for weight loss in Canada, as long as your license is still valid.
Be sure to check on the status of your license, before requesting the first responders discount through Felix.
Is my personal and health information kept confidential?
Yes, it is. Felix is committed to providing our patients with the peace of mind that their important personal and health information is always protected.
When you share information with Felix, it’s done through our secure, chat-based online assessment system, which is heavily protected against potential data breaches or ransomware attacks.
Felix will never share or sell your personal or health information to 3rd party companies, nor will we share it with other agencies or resources, unless specifically requested by YOU.
What are my payment options if I’m not fully covered by insurance?
If you have private insurance or are eligible for provincial health coverage, but it isn’t enough to cover all of your treatments, Felix is able to accept payment from our patients through all major credit cards for any aspect of your treatment.Â
Online Visits
How does the visit work?
After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners.Â
During your assessment, you will have the opportunity to send your practitioner questions via secure messaging. Â
In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you.Â
If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.
You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.
Do I need to complete my online visit at a scheduled time?
No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
Does the online visit require a phone or video appointment?
Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account. Â
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
How quickly will a healthcare practitioner review my online visit?
You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please email hello@felixforyou.ca and we’ll look into it.
Can I just get the treatment and skip the online visit?
No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.
Shipping
How long will it take to get my treatment?
Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.
Treatment plans will be processed within 2-3 business days of your approval date if there is nothing blocking fulfillment.
All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.
Is your packaging discreet?
Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.
Do I have to be home to receive my package?
A signature upon delivery may be required.
How much does it cost to ship my treatment?
There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.
Insurance
Am I covered by my insurance?
Treatment coverage varies greatly between different insurance plans.
The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.
Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.
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Is the online visit covered by my insurance or provincial health plans?
A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.
Is the medication covered by my insurance or provincial health plans?
Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.
For more details on provincial health plan coverage see below:
Alberta: Learn more about AHCIP here. Search for covered drugs here.
British Columbia: Learn more about MSP here. Search for covered drugs here.
Manitoba: Learn more about MHSIP here. Search for covered drugs here.
Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.
Nova Scotia: Learn more about MSI here. Search for covered drugs here.
Ontario: Learn more about OHIP+ here. Search for covered drugs here.
Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.
Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.‍
Is birth control covered by OHIP in Ontario?
OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.
Felix 101
What is Felix?
Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.
Does Felix replace my doctor?
No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.
Can IÂ be accurately assessed remotely?
Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.
It's an emergency. What do I do?
Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.
Who can use Felix?
Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.
Our Healthcare Practitioners
How do I communicate with my Felix practitioner?
Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.
Can I see the same Felix practitioner after my initial assessment?
You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription.Â
Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.
Who are the practitioners that will be reviewing my online visit?
They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).
What does your medical team do?
Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.