Subprocessors List
Provider
Information shared by Felix
Use
Data Center Jurisdiction
Privacy Information
Intercom
User-provided communication information, limited subscription state data
Customer support platform and email delivery services
USA
HotJar
Non-identifiable user action data, name, and email address
User surveys and usability testing
EU
Canada Post
User name, physical address, email address, phone number
Shipping provider
Canada
Purolator
User name, physical address, email address, phone number
Shipping provider
Canada
Phelix.ai
Patient health information extracted from laboratory results transmitted to Felix
AI Data Extraction Tool
Canada
Kroll
Personal health information of patients of Felix Pharmacy East Inc. and Felix Pharmacy West Inc.
Pharmacy management system
Canada
Shipstation
User name, physical address, email address, phone number
Shipping management platform
Canada
Jotform
Personal health information of patients of Felix Pharmacy East Inc. and Felix Pharmacy West Inc. requiring insurance pre-authorization
Intake software used in form processing
USA
OkRx
Personal health information of patients of Felix Pharmacy East Inc. and Felix Pharmacy West Inc. requiring insurance pre-authorization
Intake software used in form processing
Canada