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Prescriptions FAQs

Absolutely. If you would prefer to pick up your medication from a community pharmacy of your choice instead of using free shipping through the Felix network, simply choose the “Pickup at external pharmacy” option on the checkout page of the online visit. If you run into any issues, please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account. Note: We cannot guarantee the prices of pharmacies outside our network.

Changing medication does legally require a new prescription as the healthcare practitioner will need to both cancel the existing prescription as well as review a health assessment of yours in the context of this different drug.
Go to Treatments, click “View details” on your prescription, and use the “Change my treatment plan” feature to submit a free follow-up visit and request a medication change with your healthcare practitioner.

Prescriptions written by Felix healthcare practitioners will last up to 12 months from the date of issue. Generally, your Felix prescription will contain refills for the prescribed medication. However, the amount of medication and the number of refills prescribed will ultimately be decided by the practitioner who reviews your online visit.

Felix Pharmacy currently accepts prescription transfers from existing Felix patients for medications within our formulary. If that applies to you, we’d be glad to help get your transfer started.

If your visit is still pending, we recommend you reach out to the prescribing healthcare practitioner directly as they can recommend a similar drug that isn’t backordered. If you have already been approved for a prescription for a backordered drug, a new prescription would be required to change medication.  If you run into any issues, please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account.

Every pharmacy charges a dispensing fee for filling prescriptions. Think of it as a service fee for knowledge and service provided by the pharmacist. If you get your medication through Felix, our pharmacy is still required to charge a fill fee and that fee is included in the price of medication that we display. A $12.00 fill fee is charged for each drug, every time you get a refill.

We are planning to offer prescriptions for a variety of other everyday ailments. If you want to know when they become available, sign up for our mailing list by creating an account.