Accessibility FAQs

For more information about Felix’s accessibility program, available accommodations, or to provide feedback, please email [email protected].

We will do everything possible to provide appropriate alternatives to receive customer support, based on individual needs. If you require accommodation, requests can be made to [email protected].

Felix has implemented a number of accommodations available to our current and potential employees. Policies are regularly reviewed and employees are notified of any changes made so questions and concerns can be promptly addressed. An accessibility portal can be easily accessed by all employees where all relevant procedures, policies, and guidelines are posted. 

We will do everything possible to provide appropriate options for information and communication to people with disabilities, based on individual needs. If an alternative format of communication is required, requests can be made to [email protected]. 

The Accessibility Program is based on the following principles:

• Inclusion
• Adaptability
• Diversity
• Collaboration
• Self-determination
• Universal design

Felix has created a multi-year accessibility plan to address current barriers that have been identified, and to support proactive efforts to avoid and/or minimize new barriers. The full plan can be found here. 

All Felix Health employees receive accessibility training during the onboarding process and at regular intervals throughout employment. The training includes, but is not limited to, the following topics: 

• For Ontario employees, the purposes of the Accessibility for Ontarians with Disabilities Act (“AODA”)
• For British Columbia employees, the purposes of the Accessible British Columbia Act (“ABCA”)
• Information about different types of disabilities and how individual needs vary
• How feedback and accommodation requests should be responded to
• The importance of inclusion, validation, and collaboration when addressing or assisting persons with disabilities