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On-demand testing
Access a lab requisition online to be assessed for gonorrhea and other common STIs.
“This is the best and easiest service I have ever used! It’s so convenient.”
Kate, a Felix patient
Discreet diagnosis
Know your status with secure digital results from your healthcare practitioner.
Proactive support
Get routine testing reminders and quick access to a treatment plan if needed.
“This is the best and easiest service I have ever used! It’s so convenient.”
Kate, a Felix patient
A full sexual health panel
Beyond testing for gonorrhea, our thorough STI panel screens for other common sexually transmitted infections so you can feel confident in your sexual health.
Chlamydia
Urine test
A bacterial infection typically treatable with antibiotics. While some people experience symptoms (pain, redness, itching etc.), many have no symptoms at all.
Gonorrhea
Urine test
A bacterial infection often treated using a combination of antibiotics. If you have gonorrhea, you may also be treated for chlamydia as co-infection is common.
Trichomoniasis
Urine test
A parasite that can be spread during sex and cause a variety of uncomfortable symptoms such as pain after urinating, genital irritation, or abnormal discharge. Typically treated with oral antibiotics.
Hepatitis B & C
Blood test
Viruses that affect the liver. Hepatitis B can’t be cured but can be managed with antiviral medication and preventable with a vaccine. Hepatitis C is treatable with medication.
HIV
Blood test
A virus that targets the immune system, making it difficult for the body to fight off illnesses. While there is no known cure for HIV, it can be managed and made undetectable with a treatment plan.
Syphilis
Blood test
A bacterial infection treatable with antibiotics. If left untreated, syphilis progresses through four stages, each with different symptoms, and can cause major long-term health complications.
How Felix works
Step 1
Tell us about your health
Step 2
Receive a treatment plan
Step 3
Get your treatment delivered
What exactly is gonorrhea?
Gonorrhea is a common sexually transmitted infection that can affect anyone. It’s caused by the bacterium Neisseria gonorrhea and is typically spread through contact with genitals or bodily fluids. Gonorrhea can cause infection in the urethra, rectum, female reproductive tract, mouth, throat and eyes. If left untreated, gonorrhea can spread through the bloodstream and cause serious health complications.
What are the signs and symptoms of gonorrhea?
The symptoms of gonorrhea depend on the location of infection, and whether you have male or female genitalia. Often, people with a gonorrhea infection don’t experience symptoms at all, which is why it’s important to get tested regularly. If symptoms do occur, they typically appear 2 to 7 days after contracting the infection.
Common signs and symptoms:
Common signs and symptoms:
- Burning sensation when urinating
- Yellowish/white discharge from the penis
- Burning or itching at the opening of the penis
- Painful or swollen testicles
- Vaginal discharge
- Pain in the lower abdomen
- Pain during sex
- Vaginal bleeding between periods or after sex
- Rectal discharge or constipation
- Anal itching, soreness, or bleeding
How gonorrhea testing works at Felix
Once you print your lab requisition, you can take it with you to any lab to do your testing. This form contains all the info about what is being tested and how the lab sends the results to Felix. Different STIs require different types of tests, so you may receive a blood test and/or be asked to give a urine sample. Your healthcare practitioner will let you know which tests you’ll need and how to prepare.
Sexual health is health. Period.
Getting tested can and should be a completely normal part of self care. We're here to provide discreet, on-demand STI screening so you can more conveniently take control of your sexual health — on your terms.
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Very easy and professional experience. Quick response from the doctor and easy ordering, billing and shipped and delivered on time. Hassle free.
Warren
Great service and products.
Everything always arrived in a timely manner.
Tim
Simple, respectful, professional with good follow up and guidance, and fast service and delivery.
Scott
Best place to get birth control. No more annoying doctor visits
Savannah
Within an hour . . . a doctor contacted me to make sure that particular medication was what I wanted. Doctor was friendly and knowledgeable. Within minutes . . . being confirmed my order was put through and I received my medication after 2 days.
Samantha
Great service! I really appreciate being able to put my auto-refill on pause.
Rowan
Easy and simple.
Pete
The best service!!! So happy I never have to try and get myself to the pharmacy anymore. This is the future!!!
Paige
The whole process of signing up with Felix, the online visit, and getting my prescription in the mail was very easy and very convenient.
Paul
Super convenient, and amazing customer service! The team always responds +++ fast and answers every question and concern. Very pleased with Felix!
Nicole
Discreet, quick, very professional, and feels totally safe. This is such a convenient service and I'm a huge fan already.
Nicky
Sign up was a breeze, and items shipped faster than expected. A positive, painless experience from start to finish!
Jon
Felix gets you into contact with doctors discreetly online to address personal matters that you'd rather not go to a doctor in person to see, you get the prescription best suited to your needs, and they'll deliver it to your local pharmacy or even your house!
Matt
Very quick and easy to do. Can ask the doctor any questions about the medication.
Maren
The process was a whole lot easier and faster than I imagined. And the doctor was absolutely helpful and answered relatively fast. I highly recommend Felix.
Kristian
Super convenient and affordable! Much easier than having to book a doctors appointment and wait to get a prescription filled.
Jillian
Exceptional care delivered by practitioners
Access our network of experienced healthcare practitioners across Canada.
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Alannah Morton, NP
Andrew Daly, MD
Blair Marchand, NP
Dana Timchenko, NP
Deidre Riordon, NP
Erida Sihota, NP
Hardeep Dhillon, NP
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Marley Giddings, NP
Melissa McNiven, NP
Noa Cuperfain, NP
Alannah Morton, NP
Andrew Daly, MD
Blair Marchand, NP
Dana Timchenko, NP
Deidre Riordon, NP
Erida Sihota, NP
Hardeep Dhillon, NP
Marley Giddings, NP
Melissa McNiven, NP
Noa Cuperfain, NP
"Sexually transmitted infections are common and treatable. Our team of healthcare practitioners is here to guide you and make regular testing feel simple and stress-free."
Dr. Kelly Anderson, MD
Medical Director, Felix
Pricing
Initial testing fee
$55
Renewals
$40
What’s included
Initial consultation with a licensed healthcare practitioner
Lab requisition for full STI panel
Detailed review and diagnosis
Secure digital results
Unlimited follow-ups
Have insurance?
Upload your insurance information during your online visit and we’ll bill your carrier directly.
Questions about gonorrhea testing? We have answers
Gonorrhea Testing
How long does a gonorrhea test take?
There are different types of gonorrhea testing that may be requested from you. The gonorrhea test from Felix is a urine test. This test for gonorrhea is rapid to complete, and will be done at a lab. Getting the results from the lab back will take approximately 5-10 business days.
Can Felix help me access testing for gonorrhea?
Yes, Felix may be able to help you with accessing requisitions for gonorrhea testing online in Canada, through our secure, chat-based assessment system!
To begin, complete a short online assessment (at your convenience), and one of our clinicians will typically get back to your request within 24 hours of its submission. If they believe that you can benefit from gonorrhea tests, they can provide you with access to them.
How do I read my test results?
You won’t have to, because Felix can help you interpret the results as part of your assessment.
Your practitioner will be able to review the results of your gonorrhea test, as well as provide an online gonorrhea diagnosis for you. This way, you can begin exploring next steps with your healthcare practitioner if needed.
What should I do if I test positive for gonorrhea?
The first thing you should do is talk with your healthcare practitioner at Felix, who can provide some guidance and support as you determine the best course of action.
At this time, Felix is only offering gonorrhea testing, as well as direction and guidance for patients if they receive a positive gonorrhea diagnosis.
Our team of healthcare practitioners are always glad to answer any questions you may have, as well as provide you with directions on what your next steps should be - you can rest assured that Felix is here to support you throughout the entire process.
Can gonorrhea go away on its own? What happens if left untreated?
No, gonorrhea won’t go away on its own. In fact, left alone, this STI can cause serious complications in several areas of your body, including:
- Swollen, painful joints
- Liver inflammation
- Heart valve damage
- Brain damage
Gonorrhea often has very mild symptoms or no symptoms at all, making it hard to identify gonorrhea.
This is why periodic gonorrhea testing is important, particularly for people that are sexually active. Felix can provide you with requisitions for gonorrhea tests, which you can complete at your nearest lab.
Can gonorrhea symptoms reappear?
Yes, you can get Gonorrhea again after it has completely cleared up.
Unfortunately for many people that have Gonorrhea, the symptoms are extremely mild or don’t present at all, meaning that they never realize that they have the STI, unless they get tested.
Getting a Gonorrhea test done periodically is a great way to give you and your partner(s) peace of mind. One of the best methods for how to test for Gonorrhea regularly is to contact Felix for a Gonorrhea test, which you can request at your convenience.
Not only can your assigned practitioner provide you with Gonorrhea testing, but they can offer you support and guidance throughout your Gonorrhea diagnosis process.
So, if you do start to experience any of the symptoms related to Gonorrhea, be sure to contact your healthcare practitioner right away.
Who is eligible for online visits & STI testing through Felix?
Anyone over the age of 18 is eligible to request an assessment through Felix’s secure, chat-based online platform. If your assigned practitioner believes that you can benefit from gonorrhea testing, they can provide you with access to it.
Once you’ve completed your urine self test for gonorrhea and sent it to a lab, they will then process your results and provide them to your healthcare practitioner. If you test positive for gonorrhea, your practitioner will be able to offer support and guidance on your next steps.
SIDE NOTE: Felix is currently not offering online assessments for anyone that’s under the age of 18. Due to this, if you’re beginning to experience any of the symptoms of gonorrhea and require gonorrhea testing, you should contact your practitioner for more information on the process.
Are my STI test results private & confidential?
Felix always does everything we can to ensure that all of your medical information remains secure and confidential.
It is important to note, however, that cases of sexually transmitted infections (STIs), may be reported by law to the local public health authority in some provinces. This is only in the event of a positive test result.
These reports are kept strictly confidential, and they’re only shared with public health teams in an effort to prevent and monitor potential STI outbreaks.
In rare cases, the public health team may contact you directly if you receive a positive gonorrhea diagnosis, in order to ensure that you’ve informed your partner(s) about their risks of infection. To understand our full information practices, please refer to our privacy policy.
Online Visits
How does the visit work?
After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners.
During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.
In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you.
If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.
You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.
Do I need to complete my online visit at a scheduled time?
No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
Does the online visit require a phone or video appointment?
Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
How quickly will a healthcare practitioner review my online visit?
You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account or our Contact Us page.
Can I just get the treatment and skip the online visit?
No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.
Shipping
How long will it take to get my treatment?
Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.
Treatment plans will be processed within 2-4 business days of your approval date if there is nothing blocking fulfillment.
All packages usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.
Is your packaging discreet?
Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.
Do I have to be home to receive my package?
A signature upon delivery may be required.
How much does it cost to ship my treatment?
There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.
Insurance
Am I covered by my insurance?
Treatment coverage varies greatly between different insurance plans.
The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.
Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.
Is the online visit covered by my insurance or provincial health plans?
A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.
Is the medication covered by my insurance or provincial health plans?
Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.
For more details on provincial health plan coverage see below:
Alberta: Learn more about AHCIP here. Search for covered drugs here.
British Columbia: Learn more about MSP here. Search for covered drugs here.
Manitoba: Learn more about MHSIP here. Search for covered drugs here.
Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.
Nova Scotia: Learn more about MSI here. Search for covered drugs here.
Ontario: Learn more about OHIP+ here. Search for covered drugs here.
Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.
Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.
Felix 101
What is Felix?
Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.
Does Felix replace my doctor?
No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.
Can I be accurately assessed remotely?
Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.
It's an emergency. What do I do?
Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.
Who can use Felix?
Anyone who is 18 years or older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.
Our Healthcare Practitioners
How do I communicate with my Felix practitioner?
Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.
Can I see the same Felix practitioner after my initial assessment?
You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription.
Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.
Who are the practitioners that will be reviewing my online visit?
They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).
What does your medical team do?
Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.
Have more questions? We’ve got answers.
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