This chat application is powered by Intercom, Inc., (“Intercom”), a third-party technology provider, which Felix Health Inc (“Felix”) uses to provide you with instant messaging services with live Felix agents, email communication services, and/or automated chatbot responses to commonly asked non-medical questions about Felix services. Any content and responses provided does not constitute and should not be relied upon as medical advice.

This application does not include the provision of Healthcare Services as defined in the Felix Health Terms of Use, and is not to be used in the transmission of Personal Health Information as defined in the Felix Health Privacy Policy. 

By continuing to access this chat application and by leveraging customer support services, you understand and agree that a customer support representative may be required to temporarily access and interact with your account, including via impersonation, solely for the purpose of assisting with your support request. This access is limited to the scope of resolving the current issue, and the representative will not make any changes or take actions beyond what is necessary to assist.

You understand and accept the risks associated with the use of this chat application and you agree with Intercom's Privacy Policy. Despite this, you agree to communicate using the chat application with a full understanding of the risk. You acknowledge that you may, at any time, withdraw the option of communicating electronically through this service by closing the chat window.

To securely seek Healthcare Services from Felix, please sign up or log in if you already have an account. In case of emergency, please attend your nearest emergency room or call 911.

AI Technology Use Disclaimer

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By accessing and using the AI chatbot, FIN, on the felixforyou.ca website (the “chatbot”), you acknowledge and agree to the terms of this disclaimer.

1. General Information: FIN is an AI system and not a medical professional or employee of Felix or Intercom. FIN is designed to provide general information related to customer queries, and to assist people in finding and accessing their Felix account settings and treatment information. 
2. Privacy Disclaimer: Depending on the nature of the inquiry, we may collect personal and/or health information when you interact with our chatbot. This may include any data you choose to include in your inquiry, which may include but is not limited to the following: 
   
   1. Personal Information: First Name, Last Name, Address, Email, Phone Number, Date of Birth, IP Address
   2. Health Information: Weight, Height, BMI, Biological Sex, Allergies, Medications, Medical Conditions, Insurance Provider
   3. Prescription Information: Drug Name Prescribed, Dose of Drug, Drug Dispensation Information, Drug Refill Information

This information may be collected for the purposes of providing support and responding to your inquiries. Be aware that chatbot conversations may be reviewed by the Felix customer support team. We may use the provided inputs to improve our services and functionality of the AI chatbot. Felix and Intercom will not share your information with third parties unless we have your consent or are required by law to do so. 

3. Accuracy Disclaimer: While the chatbot strives to provide accurate information, we cannot guarantee the information will be complete, accurate, or up to date. Accordingly, the information provided by the chatbot should not be considered medical advice or a substitute for a visit with a healthcare practitioner. If your request contains sensitive information, please log in to your Felix account to speak with a healthcare provider or request to speak with a Felix customer service agent. 
4. Liability Disclaimer: Users of the chatbot bear sole responsibility for their interactions and reliance on the information provided. Felix shall not be held liable for any errors or omissions in the information provided by the chatbot or for any actions taken or not taken in reliance upon it. We expressly disclaim any liability for any direct or indirect damages arising from the use or reliance on our chatbot’s responses or the content provided through this platform.
5. Data Security Disclaimer: Intercom retains logs of conversations with visitors for 9 months, after which the chat record and event history is deleted. Cookies related to conversations expire after different periods: the 'intercom-id' cookie lasts 9 months and the 'intercom-session' cookie lasts 1 week. By using the chatbot, you direct and consent to any data you include in an input being transferred to Felix and Intercom. Do not share any sensitive information in your conversations. You acknowledge and agree that despite recommendations that encryption software be used as a security mechanism for electronic communications, it is possible that communications using this chatbot may not be encrypted.

By using FIN, you acknowledge that you understand the risks, limitations, conditions of use, and instructions for use. You acknowledge and understand that this automated service may provide incorrect information, or information that may not be applicable or appropriate for your inquiries. You agree not to attempt to deconstruct, reverse engineer, alter, manipulate, interfere with, damage, disable, disrupt, or hack the chatbot or any related systems, software, or infrastructure. Unauthorized access or interference is strictly prohibited and may result in legal action and termination of access. If you do not receive the response required, you are responsible for contacting Felix directly by requesting human support should your answers not be fully addressed by the AI chatbot.