Get an online treatment plan for prediabetes management.

If you’re looking for a safe, effective way to get online prediabetes care and management assistance, then you should take your first step on a journey to better health by completing an assessment with Felix today.

Once you’ve completed your online questionnaire (it only takes a few minutes to do), one of our licensed healthcare practitioners will review your assessment and get back to you, usually within 24 hours of your submission.

They’ll be able to look over your current needs, health, medical history, lab test, and any prediabetes symptoms or warning signs you may be experiencing, in order to create a personalized prediabetes treatment plan for you.

Then, if you choose to get your prediabetes care online through Felix’s pharmacy partners, we can deliver your prediabetes treatment resources right to your doorstep – at no extra cost!

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Felix is committed to providing one-on-one prediabetes care and management plans that are custom-tailored to the unique needs of each person.

Sometimes, your practitioner may need to use additional methods to help identify the causes of your prediabetes symptoms, in order to create the most effective long-term treatment plan. These additional methods could include:

• Talking about your prediabetes symptoms with your practitioner, as well as discussing different lifestyle changes that may be beneficial for your long-term health
• Labwork being done periodically in order to monitor blood sugar levels (i.e., blood testing)
• Scheduling follow-ups with your practitioner, so that they can provide you with ongoing support and guidance throughout your prediabetes management plan

‍SIDE NOTE: At this time, Felix does not offer any care or treatments for type 1 diabetes. We offer care for prediabetes and type 2 diabetes.

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It’s good to remember when discussing prediabetes in Canada that over 6 million Canadians are currently dealing with prediabetes management.

With that in mind, the primary goal with prediabetes treatment or management is to prevent it from becoming type 2 diabetes. This is done by taking steps to manage blood sugar levels, as well as lifestyle changes that can reduce the likelihood of type 2 diabetes occurring.

Although these steps can help slow or even halt the progression of type 2 diabetes in some patients, approximately 25% of people with prediabetes develop into type 2 diabetes within 5 years.

The length of time it takes prediabetes to develop into type 2 diabetes will vary from person to person, depending on a large number of factors (i.e., genetics, age, weight, diet, etc.), which is why it’s important to speak to an online diabetes informed practitioner as soon as you start to show signs of the condition presenting.

If you’re curious about whether your private insurance company offers coverage to get diabetes care online in Canada, you should reach out to your insurance representative directly to discuss whether your current benefits include treatment resources for type 2 diabetes.

The good news is that if you do have coverage, Felix can bill your insurer directly to save you the time and trouble of having to process the submission yourself.

In regards to provincial coverage, this will vary from province to province across Canada. While one province may offer coverage to get online diabetes care, many others may not provide any.

All of the coverage available through provincial health plans is also subject to strict eligibility criteria, so you’ll need to check your specific province’s coverage guidelines to see whether coverage is available and what eligibility requirements need to be met.

Unfortunately, there’s no way for Felix to answer generally whether every personal insurance company or benefits package will include coverage for prediabetes treatments, because they’ll all include a variety of unique terms.

We’d suggest that you reach out to your insurance representative directly to ask them whether your current plan offers coverage for prediabetes treatment support, prior to submitting your online assessment. This way, you can provide any applicable information to your assigned practitioner during your consultation.

If you do have coverage to get prediabetes treatments online with Felix, we’re happy to say that we can even bill your insurer directly for you, so that we can save you both the time and trouble.

The same issue arises when discussing provincial health plan coverage, because benefits for prediabetes care and management can vary widely from one province to another. What’s available in one region, may not be available in others.

You should consult your provincial database of covered medications to see what treatments are included in your area, as well as what criteria for eligibility need to be met, in order to apply.

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Ahead of discussing the signs of high blood sugar levels in prediabetes, it’s important to remember that blood sugar levels can be affected by many lifestyle elements in your daily life.

Creating a meal plan that includes lots of vitamins, minerals, and healthy proteins, adding more time or frequency to your workout routines, and even reducing your alcohol intake can help prediabetes blood sugar levels and your overall health.

Prediabetes symptoms could appear either mildly, depending on how your body reacts to fluctuations in your blood sugar levels. These warning signs of prediabetes high blood sugar levels include:

• Restlessness
• Increased feelings of thirst
• Needing to urinate more often
• Drowsiness
• Loss of appetite or reduced hunger
• Unexplained weight loss
• Fatigue or weakness
• Blurred vision or vision changes
• Lightheadedness
• Flushed-looking, dry, or hot skin
• Racing heartbeat
• Weak pulse
• Stomach pain or indigestion
• Vomiting

If you start to experience any of these warning signs of prediabetes high blood sugar levels, you should let your practitioner know right away. They can suggest appropriate measures to better manage your blood sugar levels, as well as potentially help reduce your prediabetes symptoms.

Felix can help you with prediabetes treatment support in order to better improve your health. Our team of health practitioners will be happy to help guide you through a variety of lifestyle adjustments that will help you build better daily habits, and in turn, help lead you on the path to better overall health and quality of life.

We can arrange for routine lab testing to be performed, as well. This makes it easy for you to stay on top of monitoring your prediabetes vs diabetes symptoms, and when something isn’t right, it gives you the freedom to take action right away to protect yourself.

Felix is committed to providing Canadians with consistent access to top-quality prediabetes care. With Felix in your corner, you can take back control of your health and well-being, so that you can get back to living life on your terms – the way it should be.

The sooner that you take control of your prediabetes blood sugar levels, the better it will be for your ongoing health.

Making positive lifestyle changes is a fantastic way to improve your overall health, which in turn, may assist with underlying causes of your prediabetes.

Although symptoms of prediabetes don’t often present, the sooner you start making these positive changes in your habits, the sooner you help to reduce the likelihood of these occurring at all.

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Patients must either reside in Ontario, Manitoba, Saskatchewan, Alberta, or British Columbia and in some cases, be a permanent resident or citizen of Canada. Patients are required to be in Canada while receiving care.

Patients must either reside in Ontario, Manitoba, Saskatchewan, Alberta, or British Columbia and in some cases, be a permanent resident or citizen of Canada. Patients are required to be in Canada while receiving care.

No. A visit with a licensed healthcare practitioner is required for all treatments currently offered through Felix.

No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.  

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners. 

During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.  

In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you. 

If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.

You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.

You can expect to receive a response from a healthcare practitioner within 48 hours of submission.  Delays may occur at high volume periods or over statutory holidays – we thank you for your patience and look forward to supporting you.

Great, you’ve already taken the first step! Next, a healthcare practitioner will review your assessment and if necessary, will send you a link to book an online audio or video appointment with them. This appointment will help them determine the best treatment plan for you. If your healthcare practitioner thinks you will benefit from an available medication, they will write you a prescription. Our pharmacy can ship your medication to your home if you would like your medication dispensed through the Felix Pharmacy network.

A signature upon delivery may be required.

Your address can be updated from the Shipping tab of your account. Kindly note that any changes need to be made 48hr ahead of your refill date.

Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.

The pharmacy will process and fill your prescription within 2-3 business days of your prescription approval date if there is nothing blocking them from doing so.

All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.

You have 14 days from the date your tracking link was sent to notify us of an undelivered or lost package, or damaged medication.

There is currently no cost to have your medication sent to you from our Felix Pharmacy network.

Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.

We’ll contact you via email if your package is returned to us! For most treatments, your meds will be destroyed 1 month after your fill date should you fail to respond to Felix Customer Support or contact the partner pharmacy. Temperature controlled medications may have a reduced reshipment eligibility window due to their limited shelf life, in accordance with product guidelines. All reshipments are at the discretion of a pharmacist’s professional judgment.

Depending on your province of residence and the treatment being dispensed, your Felix packages may require a signature on delivery. If this cannot be collected where necessary, your package will be available at the closest post office for pick up. Usually, packages are available for up to 14 days after the first attempted delivery. If you don’t pick up your package within the allotted time, it will be returned to the sender, which may cause a further delay in your delivery.

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Status updates for your prescription will appear in the Upcoming tab. You’ll be able to see if your prescription is being processed by our pharmacists or if it’s en route for delivery.

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Refill schedule (drug dependent)

• Monthly: refill is processed approx. every 20 to 23 days
• Every 2 months: refill is processed approx. every 50 to 53 days
• Every 3 months: refill is processed approx. every 76 to 84 days

Yes, the pharmacy will process your prescription to account for any expected delays due to the holiday season.

Treatment coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.

Insurance coverage for treatment plans through Felix doesn’t include the cost of your visit.

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Go to Billing where you can add or update your insurance information on file.

You will find the official receipt for your medication costs within your package from the pharmacy. This receipt can be used to submit a manual claim directly to your insurance/benefits provider. Future refills will be direct-billed directly to your insurance provider, once you have uploaded your insurance information from the Billing tab of your account.

The coverage you are eligible for will not be deducted until the pharmacy processes your refill, so the price you see in your profile is the estimated maximum medication cost before benefits. Once the pharmacy ships your meds, the actual cost will be displayed for the respective refill.

Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered drugs here.

British Columbia: Learn more about MSP here. Search for covered drugs here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.

Nova Scotia: Learn more about MSI here. Search for covered drugs here.

Ontario: Learn more about OHIP+ here. Search for covered drugs here.

Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.‍

A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.

Yes, at the discretion of our medical team. Please submit your insurance form request here. If a healthcare practitioner agrees to complete the form, a fee of $35 per form will apply.You can also read more about the Insurance Special Authorization Form process here.

Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We’ve worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.

No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.

Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.

Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.

Anyone who is 18 years or older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.

You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription. 

Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.

Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.

Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.

They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).

Changing medication does legally require a new prescription as the healthcare practitioner will need to both cancel the existing prescription as well as review a health assessment of yours in the context of this different drug.
Go to Treatments, click “View details” on your prescription, and use the “Change my treatment plan” feature to submit a free follow-up visit and request a medication change with your healthcare practitioner.

Prescriptions written by Felix healthcare practitioners will last up to 12 months from the date of issue. Generally, your Felix prescription will contain refills for the prescribed medication. However, the amount of medication and the number of refills prescribed will ultimately be decided by the practitioner who reviews your online visit.

Felix Pharmacy currently accepts prescription transfers from existing Felix patients for medications within our formulary. If that applies to you, we’d be glad to help get your transfer started.

Every pharmacy charges a dispensing fee for filling prescriptions. Think of it as a service fee for knowledge and service provided by the pharmacist. If you get your medication through Felix, our pharmacy is still required to charge a fill fee and that fee is included in the price of medication that we display. A $12.00 fill fee is charged for each drug, every time you get a refill.

We are planning to offer prescriptions for a variety of other everyday ailments. If you want to know when they become available, sign up for our mailing list by creating an account.