What do I do if my package was returned to Felix?
We’ll contact you via email if your package is returned to us!
For most treatments, your meds will be destroyed 1 month after your fill date should you fail to respond to Felix Customer Support or contact the partner pharmacy. Temperature controlled medications may have a reduced reshipment eligibility window due to their limited shelf life, in accordance with product guidelines. All reshipments are at the discretion of a pharmacist's professional judgment.
If you require assistance with a returned package, please contact our Customer Support Team at email@example.com as soon as possible.