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Relief at your fingertips
Connect with healthcare practitioners online who can provide reliable treatment options for GERD.
“This is the best and easiest service I have ever used! It’s so convenient.”
Kate, a Felix patient
Customized care
Receive a personalized treatment plan with automatic refills and ongoing support if needed.
On-demand support
Connect with your healthcare practitioner at any time to discuss treatment plan options.
“This is the best and easiest service I have ever used! It’s so convenient.”
Kate, a Felix patient
Acid Reflux
Settle symptoms at the source
GERD is uncomfortable, and managing ongoing symptoms can sometimes feel like a constant battle. That’s why at Felix, we're here to help you find convenient long-term relief.
Our healthcare practitioners can provide personalized treatment recommendations designed to address the root causes of your symptoms and prevent future flare-ups — so you can get back to feeling comfortable and in control.
How Felix works
Step 1
Tell us about your health
Step 2
Receive a treatment plan
Step 3
Get your treatment delivered
What is GERD and how does it develop?
Gastroesophageal reflux, also called acid reflux, occurs when stomach acid or other stomach contents flow backward into the esophagus. This can often cause an uncomfortable burning sensation in the chest, commonly known as heartburn.
Occasional reflux is normal and can happen in healthy infants, children, and adults, most often after eating a large meal. Gastroesophageal reflux disease, or GERD, is the chronic form of acid reflux and is diagnosed when symptoms occur more than twice a week or cause inflammation in the esophagus.
Occasional reflux is normal and can happen in healthy infants, children, and adults, most often after eating a large meal. Gastroesophageal reflux disease, or GERD, is the chronic form of acid reflux and is diagnosed when symptoms occur more than twice a week or cause inflammation in the esophagus.
What causes GERD?
The muscle at the bottom of the esophagus, called the lower esophageal sphincter (LES), is responsible for keeping food and stomach acid from moving backward. If the LES stops working correctly, it becomes weak and relaxed, allowing acid to escape from the stomach into the esophagus, causing acid reflux. While there’s no one singular cause of GERD, certain factors can increase your risk, including:
- Medical conditions (hiatus hernia)
- Being medically overweight or obese
- Pregnancy (often resolves after delivery)
- Certain medications
- Diet (fatty foods, chocolate, or peppermint)
- Lifestyle factors (excess caffeine, alcohol, or cigarettes)
Signs and symptoms of GERD
If acid reflux progresses to GERD, it can become very uncomfortable and may require treatment. If left unmanaged, GERD can lead to esophageal damage over time, as well as other health complications related to the lungs, throat, or teeth.
Common symptoms:
Common symptoms:
- Heartburn (most common)
- Regurgitation (most common)
- Difficulty or pain with swallowing (most common)
- Stomach or chest pain
- Raspy voice
- Sore throat
- Unexplained cough
- Nausea or vomiting
Treatment options for managing symptoms of GERD
There are a number of options available for GERD, depending on the frequency and severity of your symptoms and/or complications. Common medical treatments for moderate to severe GERD work by blocking the part of your digestive system responsible for producing stomach acid.
Other treatment options for GERD include:
Other treatment options for GERD include:
- Histamine receptor antagonists (H2 blockers)
- Proton pump inhibitors (PPIs)
- Antacids
- Dietary changes
- Sleeping adjustments
- Reaching a healthy metabolic weight
- Quitting smoking
- Avoiding late meals
Put your reflux to rest
If you’re struggling with chronic acid reflux, we’re here to help you find reliable treatment options for your GERD symptoms in a way that’s simple and stress-free.
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Simple, respectful, professional with good follow up and guidance, and fast service and delivery.
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Best place to get birth control. No more annoying doctor visits
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Within an hour . . . a doctor contacted me to make sure that particular medication was what I wanted. Doctor was friendly and knowledgeable. Within minutes . . . being confirmed my order was put through and I received my medication after 2 days.
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The best service!!! So happy I never have to try and get myself to the pharmacy anymore. This is the future!!!
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The whole process of signing up with Felix, the online visit, and getting my prescription in the mail was very easy and very convenient.
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Felix gets you into contact with doctors discreetly online to address personal matters that you'd rather not go to a doctor in person to see, you get the prescription best suited to your needs, and they'll deliver it to your local pharmacy or even your house!
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Exceptional care delivered by practitioners
Access our network of experienced healthcare practitioners across Canada.
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Alannah Morton, NP
Andrew Daly, MD
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Hardeep Dhillon, NP
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Marley Giddings, NP
Melissa McNiven, NP
Noa Cuperfain, NP
Alannah Morton, NP
Andrew Daly, MD
Blair Marchand, NP
Dana Timchenko, NP
Deidre Riordon, NP
Erida Sihota, NP
Hardeep Dhillon, NP
Marley Giddings, NP
Melissa McNiven, NP
Noa Cuperfain, NP
“It's so important for Canadians to take a proactive approach to their metabolic health. We’re dedicated to playing a role in this process through access to regular testing, detailed diagnoses, and personalized care when needed.”
Dr. Kelly Anderson, MD
Medical Director, Felix
Pricing
Visit Fee
$40
What’s included
Initial consultation with a practitioner
Personalized treatment plan
Unlimited follow ups
Free, fast shipping
Competitive medication prices — comparable to what you’d pay at your local pharmacy
Have insurance?
Upload your insurance information during your online visit and we’ll bill your carrier directly.
Frequently asked questions about GERD management
GERD
Can acid reflux go away on its own?
While there are many natural and pharmaceutical acid reflux treatments you can try, many patients wonder whether acid reflux can go away on its own, without using acid reflux treatments.
The answer is that yes, it may go away on its own; especially if you choose to make positive lifestyle changes (i.e., improving your diet, wearing loose clothing, avoiding late meals, etc.) that can help you avoid triggering acid reflux flare-ups.
SIDE NOTE: It’s important to note that 10-20% of the Western world is believed to have some form of acid reflux, so this is a very common condition. Many people rely on over-the-counter antacids for acid reflux, but if this becomes a daily habit, it might be time to consider alternative acid reflux treatments.
Although not everyone will experience acid reflux symptoms, some may be mild, and they may be manageable with over-the-counter acid reflux remedies, you shouldn’t let it dissuade you from seeking proper medical attention when needed.
Talking to a practitioner could offer better, more long-lasting solutions to provide you with relief from your acid reflux or GERD symptoms, without the need to take antacids daily.
What treatments are available for acid reflux relief?
For mild heartburn remedies, lifestyle changes are recommended as a first step. There are a number of great natural remedies for acid reflux, which medicine isn’t required for. These lifestyle adjustments could include things like:
- Quitting smoking
- Sleeping on your left side, which puts the entrance to your stomach from your esophagus at the top, making it harder for acid or food to get into your esophagus
- Avoiding foods that you know trigger symptoms
- Raising the head of your bed (JUST the head) 6-8 inches to lift your esophagus above your stomach and reduce the opportunity for anything to re-enter the esophagus from your stomach
- Losing weight to reduce abdominal pressure on your lower esophageal sphincter (LES)
- Avoiding late meals, so your body can fully digest food before you lay down to sleep
When these lifestyle changes aren’t enough to control your acid reflux, treatments like over-the-counter antacids or histamine receptor antagonists may be suggested as a first step; especially if you’re still only experiencing mild symptoms.
In some cases, when symptoms are more long-term or severe, your practitioner may suggest Proton Pump Inhibitors (PPIs) as an acid reflux treatment.
They will also likely encourage you to re-evaluate any lifestyle changes that you could still make, which could potentially reduce the severity of your need for meds for stomach acid control.
Can I buy acid reflux treatment online from Felix?
Yes, you may be able to buy online acid reflux treatments or medications from Felix, but before you can access any kind of prescription treatments, you’ll need to get your situation evaluated by one of our licensed healthcare practitioners.
They’ll be able to help you determine the most effective and safe treatment plan for managing your acid reflux symptoms, as well as provide any necessary meds for stomach acid control that you may require.
SIDE NOTE: When considering acid reflux or heartburn remedies, it’s important to remember that the goal will be to get your stomach acid under control, in the shortest reasonable period of time (usually 4-8 weeks), without the need for long-term acid reflux treatments.
In some cases, people with a chronic diagnosis may need long-term treatments for Gastroesophageal Reflux Disease (GERD), these treatments will be evaluated periodically by your practitioner to ensure that your symptoms are managed, and your dosages are monitored.
Do lifestyle changes help with GERD treatment?
Yes, for most people, lifestyle changes can make a substantial difference in the severity and frequency of their flare-ups, as well as decrease their need for online acid reflux treatments or medications.
There are a few different ways that you can control your acid reflux levels naturally, which can reduce your risks of needing relief from acid reflux symptoms, antacid medications, or to request acid reflux treatments online from Felix.
Some lifestyle changes you could consider trying include:
- Making an effort to sleep on your left side
- Raising your bed up by 6-8 inches at the head only
- Quitting tobacco products
- Losing weight, if you’re considered overweight or obese
- Avoiding trigger foods
- Wearing comfortable, loose clothing that doesn’t restrict your abdomen
In the event that these lifestyle changes or over-the-counter treatments for acid reflux don’t make enough of a difference to control your symptoms, it could be time to consider talking to a practitioner.
They’ll be able to help determine the most effective course of action for your individual needs, as well as whether online acid reflux treatments may be a more effective method for controlling your symptoms.
When should I see a doctor about acid reflux?
If you’ve tried implementing lifestyle changes but haven’t found that it’s helped with your symptoms, it might be time to consider talking to a practitioner about whether there are online acid reflux treatments or medications that may be a more effective solution.
Felix is making this process quick and seamless for Canadians through our secure, chat-based online assessment process. It only takes a few minutes to complete, and one of our practitioners will typically respond to you within 24 hours.
With Felix in your corner, you can access the guidance and support you need to understand what lifestyle changes you could be overlooking, as well as online acid reflux treatments that could help you to take back control of your health and quality of life.
This way, you can get back to living life on your terms - the way it should be.
Online Visits
How does the visit work?
After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners.
During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.
In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you.
If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.
You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.
Do I need to complete my online visit at a scheduled time?
No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
Does the online visit require a phone or video appointment?
Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
How quickly will a healthcare practitioner review my online visit?
You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account or our Contact Us page.
Can I just get the treatment and skip the online visit?
No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.
Shipping
How long will it take to get my treatment?
Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.
Treatment plans will be processed within 2-4 business days of your approval date if there is nothing blocking fulfillment.
All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.
Is your packaging discreet?
Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.
Do I have to be home to receive my package?
A signature upon delivery may be required.
How much does it cost to ship my treatment?
There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.
Insurance
Am I covered by my insurance?
Treatment coverage varies greatly between different insurance plans.
The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.
Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.
Is the online visit covered by my insurance or provincial health plans?
A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.
Is the medication covered by my insurance or provincial health plans?
Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.
For more details on provincial health plan coverage see below:
Alberta: Learn more about AHCIP here. Search for covered drugs here.
British Columbia: Learn more about MSP here. Search for covered drugs here.
Manitoba: Learn more about MHSIP here. Search for covered drugs here.
Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.
Nova Scotia: Learn more about MSI here. Search for covered drugs here.
Ontario: Learn more about OHIP+ here. Search for covered drugs here.
Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.
Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.
Is birth control covered by OHIP in Ontario?
OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.
Felix 101
What is Felix?
Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.
Does Felix replace my doctor?
No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.
Can I be accurately assessed remotely?
Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.
It's an emergency. What do I do?
Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.
Who can use Felix?
Anyone who is 18 years or older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.
Our Healthcare Practitioners
How do I communicate with my Felix practitioner?
Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.
Can I see the same Felix practitioner after my initial assessment?
You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription.
Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.
Who are the practitioners that will be reviewing my online visit?
They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).
What does your medical team do?
Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.
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