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Loved by 1,500,000+ Canadians across Canada.
Simple to follow and all without having to leave the house. I like the quick responses from my nurse practitioner if I have any questions or concerns.
Patricia
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Fast service. Excellent, well informed doctors who help you. Love you Felix! You have saved me time and money.
Samantha M.
Verified reviewer
The physician I was writing with went over and above . He was empathetic and also provided tips along with the prescription.
Leslie S.
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I'm very happy with my current and previous experiences and interactions with Felix and the health care professionals. The service has always been quick and easy to use.
Emily
Verified reviewer
Easy access to medical professionals, much faster than through my GP, quick approval, shipment and treatment, and weekly instructions plus the ability to ask my nurse anything and receive a quick reply.
Brenda
Verified reviewer
Experience from start to almost finished in terms of getting things set up has been dreaming professional and rewarding and feeling like someone was taking care of me and my issues. Which I have to say was a nice feeling. I would recommend Felix to anyone as I think they're a very helpful service.
Steven M.
Verified reviewer
I recently moved to a smaller city in British Columbia. I had a family doctor in my last community but after moving I no longer have one. Felix Health has been a great resource. The clinicians are consistently kind, thoughtful, encouraging and clearly dedicated to making sure that my overall well-being is the focus – not just my physical self
Robert
Verified reviewer
The platform is really user friendly and my doctor has responded with compassion and informatively to all my questions, in a very timely fashion.
Anonymous
Verified reviewer
The best service!!! So happy I never have to try and get myself to the pharmacy anymore. This is the future!!!
Paige
Verified reviewer
Super convenient, and amazing customer service! The team always responds +++ fast and answers every question and concern. Very pleased with Felix!
Nicole
Verified reviewer
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Frequently asked questions
Can I buy Wegovy online?
In order to purchase Wegovy online in Canada, you must first have a prescription from a licensed healthcare practitioner, like those at Felix.
Just complete an online assessment, and your healthcare practitioner will be able to tell you whether they think Wegovy is right for you. If so, they’ll be able to ship your medication directly to your door – for free.
Can I get a Wegovy prescription online?
In Canada, you need to have a prescription to get a Wegovy online. This needs to be given by a licensed healthcare practitioner, like the ones you’ll find at Felix.
To get started, all you need to do to request Wegovy treatments is complete an online assessment with one of our healthcare practitioners.
In some cases, blood work or a video visit may be requested, to help ensure Wegovy is the right treatment option for you.
If they believe that Wegovy is the right option for you, they’ll be able to write you a prescription, and even have your medication shipped directly to your door.
Can my doctor prescribe Wegovy?
This will depend on what the practitioner believes to be the best treatment course of action for your specific case.
Wegovy can be prescribed by any healthcare practitioner licensed to practice in your province of residence.
However, whether Wegovy is right for you will depend on what your practitioner determines during an assessment of your health and medical history.
Do I need an appointment to get a Wegovy prescription in Canada?
No, you don’t need to wait weeks to book an appointment or lose hours in a busy waiting room to get a Wegovy prescription in Canada.
With Felix, requesting Wegovy is a quick and seamless process: complete an online assessment, and if your practitioner thinks Wegovy is right for you (based on your condition and medical history), they can write you a prescription.
Does Felix compound semaglutide?
Felix does not compound semaglutide. We only prescribe and dispense semaglutide medications that have been authorized for sale by Health Canada. To learn more about compounded semaglutide, check out this blog.
How can I get a prescription for Wegovy in Canada?
Interested in requesting an online Wegovy prescription in Canada from Felix? Your first step should be to complete your short online assessment, whenever it makes sense for your schedule.
One of our friendly clinicians will review your assessment and then get back to you to let you know whether they think Wegovy is a suitable treatment option for you. If so, they can offer you a prescription for Wegovy.
How do I get a prescription for Wegovy?
The only way to get a prescription for Wegovy online in Canada is to first speak with a licensed healthcare practitioner, like the ones at Felix.
Complete an online assessment, and if the practitioner believes that Wegovy could be right for you (based on your health and medical history), they’ll be able to issue a prescription for it.
Plus, Felix can deliver your medication discreetly to your home, for free!
How many injections are in a Wegovy pen?
Wegovy injections are preloaded for single-use injections. This means, you only use each pen ONE TIME.
Doses come preloaded and set in the pens, so you don’t have to worry about adjusting doses. Just follow the dosing instructions listed on your Wegovy medication packaging.
There are 5 pens in each box of Wegovy. Since Wegovy pens are used once weekly, each box of single-use pens should last just over a month.
How old do you have to be to take Wegovy?
Felix only treats patients that are over the age of 18.
If you’re over the age of 18, and your practitioner believes Wegovy could be the right treatment option for you, you may be eligible to receive a Wegovy prescription.
Is Wegovy available over-the-counter?
No, Wegovy is not available over-the-counter in Canada.
Thankfully, if you are looking for Wegovy treatments, you can discuss it with one of the healthcare practitioners at Felix. If they believe the treatments are right for you, we can ship your medication to your home for free!
Is Wegovy covered by insurance?
This really depends on each individual patient’s specific insurance company and benefits coverage. It’s best to ask your insurance representative about whether they cover Wegovy prescriptions as part of your package.
The good news is that if they do cover Wegovy, Felix can bill your insurer directly, and then we’ll deliver your medication to your home, at no additional cost.
It’s important to note that insurance coverage for online medications through Felix doesn’t include the cost of your assessment.
What is the difference between Wegovy and Semaglutide?
Wegovy and semaglutide are the same thing, just under different names.
Wegovy is simply one of the brand names available for this medication, while semaglutide is Wegovy’s generic medication name.
Can I just get the treatment and skip the online visit?
No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.
Do I need to complete my online visit at a scheduled time?
No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
Does the online visit require a phone or video appointment?
Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
How does the visit work?
After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners.
During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.
In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you.
If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.
You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.
How quickly will a healthcare practitioner review my online visit?
You can expect to receive a response from a healthcare practitioner within 48 hours of submission. Delays may occur at high volume periods or over statutory holidays – we thank you for your patience and look forward to supporting you.
I completed my online visit. Now what?
Great, you’ve already taken the first step! Next, a healthcare practitioner will review your assessment and if necessary, will send you a link to book an online audio or video appointment with them. This appointment will help them determine the best treatment plan for you. If your healthcare practitioner thinks you will benefit from an available medication, they will write you a prescription. Our pharmacy can ship your medication to your home if you would like your medication dispensed through the Felix Pharmacy network.
Can I be accurately assessed remotely?
Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We’ve worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.
Does Felix replace my doctor?
No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.
It’s an emergency. What do I do?
Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.
What is Felix?
Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.
Who can use Felix?
Anyone who is 18 years or older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.
Am I covered by my insurance?
Treatment coverage varies greatly between different insurance plans.
The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.
Insurance coverage for treatment plans through Felix doesn’t include the cost of your visit.
I didn’t have insurance when I first got my prescription, but now I have it. What do I do?
Go to Billing where you can add or update your insurance information on file.
I forgot to upload my insurance information before my first fill was charged. What can I do now?
You will find the official receipt for your medication costs within your package from the pharmacy. This receipt can be used to submit a manual claim directly to your insurance/benefits provider. Future refills will be direct-billed directly to your insurance provider, once you have uploaded your insurance information from the Billing tab of your account.
I uploaded my insurance information during my online visit but still see a cost for the medication in my profile.
The coverage you are eligible for will not be deducted until the pharmacy processes your refill, so the price you see in your profile is the estimated maximum medication cost before benefits. Once the pharmacy ships your meds, the actual cost will be displayed for the respective refill.
Is the online visit covered by my insurance or provincial health plans?
A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.
My insurance provider needs a physician to fill out a form before they will cover my medication costs. Can this be done through Felix?
Do I have to be home to receive my package?
A signature upon delivery may be required.
How and when can I update my shipping address?
Your address can be updated from the Shipping tab of your account. Kindly note that any changes need to be made 48hr ahead of your refill date.
How long will it take to get my medication?
Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.
The pharmacy will process and fill your prescription within 2-3 business days of your prescription approval date if there is nothing blocking them from doing so.
All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.
How many days do I have to notify you of an undelivered or lost package, or damaged medication?
You have 14 days from the date your tracking link was sent to notify us of an undelivered or lost package, or damaged medication.
How much does it cost for shipping my medication?
There is currently no cost to have your medication sent to you from our Felix Pharmacy network.
I received an email with a tracking number but it doesn’t seem to be working!
Your tracking number will be activated when the courier picks up your shipment from the pharmacy. Please allow until 6 pm the following business day, and you should then be able to see the status of your package. If the tracking number still isn’t working, please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account.
Is your packaging discreet?
Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.
What do I do if my package was returned to Felix?
We’ll contact you via email if your package is returned to us!
For most treatments, your meds will be destroyed 1 month after your fill date should you fail to respond to Felix Customer Support or contact the partner pharmacy. Temperature controlled medications may have a reduced reshipment eligibility window due to their limited shelf life, in accordance with product guidelines. All reshipments are at the discretion of a pharmacist’s professional judgment.
If you require assistance with a returned package, please reach out to our Patient Support team through the chat bubble in the bottom right corner.
What happens if there isn’t anyone available for the delivery?
Depending on your province of residence and the treatment being dispensed, your Felix packages may require a signature on delivery. If this cannot be collected where necessary, your package will be available at the closest post office for pick up. Usually, packages are available for up to 14 days after the first attempted delivery. If you don’t pick up your package within the allotted time, it will be returned to the sender, which may cause a further delay in your delivery.
When is my medication shipped?
Status updates for your prescription will appear in the Upcoming tab. You’ll be able to see if your prescription is being processed by our pharmacists or if it’s en route for delivery.
Refill schedule (drug dependent)
- Monthly: refill is processed approx. every 20 to 23 days
- Every 2 months: refill is processed approx. every 50 to 53 days
- Every 3 months: refill is processed approx. every 76 to 84 days
Will I be able to receive my medication on time during the holidays?
Yes, the pharmacy will process your prescription to account for any expected delays due to the holiday season.
Can I have my medical records with Felix shared with my primary care provider?
We are happy to facilitate requests for a release of your medical records with Felix to your primary care provider.
How is my privacy protected?
Your privacy is our top priority. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. You can read our Privacy Policy for more information.
Is my information private and secure?
Yes, your security is paramount to Felix’s mission. Personal health information provided during your medical assessment is strictly and legally confidential between you and the Felix healthcare practitioner.
Beyond that, all your account information (including the medical assessment, credit card, and shipping information, etc.) is also stored safely and securely. Felix is compliant with all federal and provincial health privacy legislation. It is our duty to protect your data with comprehensive security infrastructure and stringent data policies to ensure it stays private and secure.
Read more on our Privacy Policy.
Is this legal?
Yes! In Canada, only a licensed healthcare practitioner can write a prescription, and only a registered pharmacist can fill that prescription. We are supported by leaders in the Canadian pharmacology and specialized medical fields. Felix adheres strictly to all the regulations set forth by all applicable Colleges of Pharmacists and Colleges of Physicians and Surgeons in which we operate.
Is this safe?
Absolutely. All prescriptions obtained via Felix are provided by licensed Canadian healthcare practitioners—the same as you would get at a hospital, doctor’s office, or clinic. These practitioners do not provide prescriptions unless they deem it medically safe and appropriate to write them based on your medical profile and assessment answers. Our assessments have been crafted by the practitioners on our medical team. Finally, all Felix Pharmacies are provincially accredited just like any retail pharmacy.
