Start your Zepbound consultation in minutes

You may be able to, but first, you’ll have to get your current health, and medical history evaluated by a licensed healthcare practitioner.

With Felix, you can do this anytime – day or night – whenever it makes sense for your schedule.

Once you’ve been assessed, if your assigned practitioner thinks that Zepbound injections could be right for you, they’ll be able to write you a prescription.

Plus, Felix’s pharmacy partners can deliver your online Zepbound medication (and refills) in Canada discreetly to your doorstep – at no extra cost!

For patients that are trying to determine if Zepbound treatments make sense for them (based on their health and medical history), requesting an online Zepbound prescription in Canada with Felix can be a great way to determine what treatment options are best for you.

Complete an online assessment, at your convenience, and one of our practitioners will get back to you as soon as they can to go over their treatment recommendations. If they think Zepbound is the right treatment option for your needs, they’ll be able to offer you a prescription.

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You may be able to, but before you can access these types of medications, like Zepbound, you’ll need to get assessed by a licensed healthcare practitioner – like those at Felix.

It only takes a few minutes to fill out your assessment, and one of our practitioners will usually get back to you quickly about your request, often within 48 hours.

If they think that getting Zepbound could be beneficial to your treatment plan, they can prescribe it for you. 

Also, our pharmacy partners will be happy to fill and deliver your Zepbound, at no extra cost to you (excludes the cost of treatment). Your treatment can also be picked up from a local pharmacy if you prefer.

No, currently in Canada, Zepbound is not available over-the-counter. This means you’ll need to be evaluated by a licensed healthcare practitioner in order to be prescribed Zepbound in Canada, so they can ensure it’s right for you, based on your health and medical conditions.

Felix is making this process quick, seamless, and accessible for patients in Canada to get Zepbound online from the comfort and privacy of your own home, through our secure, chat-based online assessment platform.

Just complete a short online assessment to get started, and if your assigned healthcare practitioner believes that Zepbound could be a beneficial part of your treatment plan, they’ll be able to prescribe it for you.

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Some insurance plans do cover Zepbound. If you’re curious about whether your current benefits plan includes coverage to get Zepbound orders online in Canada, we’d suggest that you contact your insurance representative directly.

They’ll have all the necessary information relevant to your specific benefits package, which will determine whether or not you have coverage, as well as how much. Sometimes special forms are required to be completed for coverage. .

Gathering this information ahead of time will allow you to provide it to your practitioner during the assessment process, which also means that Felix can bill your insurer directly to save you the hassle.

The same issue exists with provincial health plans, because what’s covered in one province may not be in another, and eligibility for coverage when available will vary depending on each patient’s individual situation.

We’d suggest taking a little time to read about Understanding Insurance, so that you can determine whether Zepbound coverage may be available in your region, as well as whether you could be eligible.

It’s important to note that insurance coverage for medications through Felix doesn’t include the cost of your assessment.

The generic name for this medication is Zepbound. 

Tirzepatide is sold under a few different brand names, such as:

• Mounjaro
• Tirzepatide

Both of these brands contain the same active ingredients, but they are indicated for different uses.

Anyone who lives in Alberta, British Columbia, Manitoba, Saskatchewan, or Ontario in Canada and is over the age of 18 can request an online visit through Felix.

Online Tirzepatide prescriptions are offered on a patient-by-patient basis, after the practitioner determines if it’s an appropriate treatment option for you, based on your health, current needs, and medical history.

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No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.

No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.  

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners. 

During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.  

In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you. 

If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.

You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.

You can expect to receive a response from a healthcare practitioner within 48 hours of submission.  Delays may occur at high volume periods or over statutory holidays – we thank you for your patience and look forward to supporting you.

Great, you’ve already taken the first step! Next, a healthcare practitioner will review your assessment and if necessary, will send you a link to book an online audio or video appointment with them. This appointment will help them determine the best treatment plan for you. If your healthcare practitioner thinks you will benefit from an available medication, they will write you a prescription. Our pharmacy can ship your medication to your home if you would like your medication dispensed through the Felix Pharmacy network.

Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We’ve worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.

No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.

Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.

Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.

Anyone who is 18 years or older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.

Treatment coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.

Insurance coverage for treatment plans through Felix doesn’t include the cost of your visit.

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Go to Billing where you can add or update your insurance information on file.

You will find the official receipt for your medication costs within your package from the pharmacy. This receipt can be used to submit a manual claim directly to your insurance/benefits provider. Future refills will be direct-billed directly to your insurance provider, once you have uploaded your insurance information from the Billing tab of your account.

The coverage you are eligible for will not be deducted until the pharmacy processes your refill, so the price you see in your profile is the estimated maximum medication cost before benefits. Once the pharmacy ships your meds, the actual cost will be displayed for the respective refill.

A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.

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A signature upon delivery may be required.

Your address can be updated from the Shipping tab of your account. Kindly note that any changes need to be made 48hr ahead of your refill date.

Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.

The pharmacy will process and fill your prescription within 2-3 business days of your prescription approval date if there is nothing blocking them from doing so.

All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.

You have 14 days from the date your tracking link was sent to notify us of an undelivered or lost package, or damaged medication.

There is currently no cost to have your medication sent to you from our Felix Pharmacy network.

Your tracking number will be activated when the courier picks up your shipment from the pharmacy. Please allow until 6 pm the following business day, and you should then be able to see the status of your package. If the tracking number still isn’t working, please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account.

Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.

We’ll contact you via email if your package is returned to us!

For most treatments, your meds will be destroyed 1 month after your fill date should you fail to respond to Felix Customer Support or contact the partner pharmacy. Temperature controlled medications may have a reduced reshipment eligibility window due to their limited shelf life, in accordance with product guidelines. All reshipments are at the discretion of a pharmacist’s professional judgment.

If you require assistance with a returned package, please reach out to our Patient Support team through the chat bubble in the bottom right corner.

Depending on your province of residence and the treatment being dispensed, your Felix packages may require a signature on delivery. If this cannot be collected where necessary, your package will be available at the closest post office for pick up. Usually, packages are available for up to 14 days after the first attempted delivery. If you don’t pick up your package within the allotted time, it will be returned to the sender, which may cause a further delay in your delivery.

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Status updates for your prescription will appear in the Upcoming tab. You’ll be able to see if your prescription is being processed by our pharmacists or if it’s en route for delivery.

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Refill schedule (drug dependent)

• Monthly: refill is processed approx. every 20 to 23 days
• Every 2 months: refill is processed approx. every 50 to 53 days
• Every 3 months: refill is processed approx. every 76 to 84 days

Yes, the pharmacy will process your prescription to account for any expected delays due to the holiday season.

We are happy to facilitate requests for a release of your medical records with Felix to your primary care provider.

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Your privacy is our top priority. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. You can read our Privacy Policy for more information. 

Yes, your security is paramount to Felix’s mission. Personal health information provided during your medical assessment is strictly and legally confidential between you and the Felix healthcare practitioner.

Beyond that, all your account information (including the medical assessment, credit card, and shipping information, etc.) is also stored safely and securely. Felix is compliant with all federal and provincial health privacy legislation. It is our duty to protect your data with comprehensive security infrastructure and stringent data policies to ensure it stays private and secure.

Read more on our Privacy Policy.

Yes! In Canada, only a licensed healthcare practitioner can write a prescription, and only a registered pharmacist can fill that prescription. We are supported by leaders in the Canadian pharmacology and specialized medical fields. Felix adheres strictly to all the regulations set forth by all applicable Colleges of Pharmacists and Colleges of Physicians and Surgeons in which we operate.

Absolutely. All prescriptions obtained via Felix are provided by licensed Canadian healthcare practitioners—the same as you would get at a hospital, doctor’s office, or clinic. These practitioners do not provide prescriptions unless they deem it medically safe and appropriate to write them based on your medical profile and assessment answers. Our assessments have been crafted by the practitioners on our medical team. Finally, all Felix Pharmacies are provincially accredited just like any retail pharmacy.